Okay

Public Tickets

Paul Lussier Angry!!   Serano - Creative Portfolio Theme   Updated 3 days ago   2 Most recent comment from Support Team:Hello Paul, We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ... Paul Lussier Background wont change to black   Serano - Creative Portfolio Theme   Updated 3 days ago   4 Most recent comment from Support Team:Hey Paul, sure. First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ... Paul Lussier Moving gallery   Serano - Creative Portfolio Theme   Updated 3 days ago   3 Most recent comment from Support Team:Dear Paul, This is a bit beyond my support abilities as there may be some complex css involved however let's try to reset the fixed heights and widths of the images first with the following css ... Paul Lussier Compatibilty issue Serano theme and LiteSpeed Cache pluginClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   3 Most recent comment from Support Team:Hi Paul. that error is coming from WP Cli which can be used by your hosting env to automate tasks using command line style https://wp-cli.org/ But it's not specifically related to LiteSpeed (prob ... Paul Lussier Performance, page speed and overall health of siteClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   3 Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ... Paul Lussier LiteSpeed plugin conflict with SeranoClosed   Serano - Creative Portfolio Theme   Updated April 30, 2025 at 8:53am   2 Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ... Paul Lussier Plugin issuesClosed   Serano - Creative Portfolio Theme   Updated April 28, 2025 at 6:48pm   7 Most recent comment from Paul Lussier:The menu height problem seems to have been solved. Not sure how this happened, but please ignore my previous request.Thank you!! Aldo serano elementorClosed   Serano - Creative Portfolio Theme   Updated April 28, 2025 at 5:18pm   10 Most recent comment from Support Team:Hello, I'm afraid not. Once you ve started editing the page with Elementor the page will be stored in a certain format that will not be recognized as such by Gutenberg, for example Paul Lussier Pinned gallery captionsClosed   Serano - Creative Portfolio Theme   Updated April 18, 2025 at 7:29am   5 Most recent comment from Support Team:Hi, Yes, the pinned gallery does not display any captions (as it is actually presented in the live demo). To enable captions the way you want is custom work. We can implement it for a fee or we can gi ... Paul Lussier php settingClosed   Serano - Creative Portfolio Theme   Updated April 17, 2025 at 7:18am   4 Most recent comment from Support Team:Dear Paul, I'm glad you sorted out the issue with php. Regarding the gallery captions I will respond to your other ticket. Paul Lussier Serano php does not update to the patest php version. Still stuck in7.4Closed   Serano - Creative Portfolio Theme   Updated April 15, 2025 at 4:56am   2 Most recent comment from Support Team:Hello Paul, Plz send us updated wp admin access with full rights using Appearance -> Theme File Editor Paul Lussier My image in the pinned gallery doesn't match the size of your demo.Closed   Serano - Creative Portfolio Theme   Updated April 14, 2025 at 5:29am   2 Most recent comment from Support Team:Hi Paul, I get the site URL, however what is the page URL containing the overlapping gallery plz? Paul Lussier A conflict in settings with HostingerClosed   Serano - Creative Portfolio Theme   Updated April 12, 2025 at 7:01am   2 Most recent comment from Support Team:Hello Paul, we are not familiar with wpghost, can you give us more details like what exactly are the typography settings that are altered by the plugin?  Paul Lussier W3 Total Cache pluginClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:55am   4 Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:19am   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ...