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Public Tickets

Sumit Shrivastava Theme Issue   Serano - Creative Portfolio Theme   Updated 9 hours ago   2 Most recent comment from Support Team:Hello Sumit, If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ... Paul Lussier 3rd party image gallery doesn't loadClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hi Paul, That's great if you know which code is initializing the galleries you can add it to the ajax success event handle which is present in childscript.js or our child theme. https://prnt.sc/q ... Paul Lussier Image galleries don't loadClosed   Serano - Creative Portfolio Theme   Updated June 26, 2025 at 4:41am   2 Most recent comment from Support Team:Hey Paul, right you need to to chose between the two. Now, we can recommend Serano's elements/blocks that are guaranteed to work with ajax http://clapat-themes.com/wordpress/serano/multimedia/ ht ... Paul Lussier Moving galleryClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 8:59pm   7 Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good. Paul Lussier Elementor image gallery is not loadingClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 5:05pm   5 Most recent comment from Paul Lussier:Yay!! It worked. Thank you!! Paul Lussier Gallery doesn't loadClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 6:59am   3 Most recent comment from Support Team:Hello Paul, Have you tried disabling ajax page transitions in customizer -> general settings and try again?   Paul Lussier Angry!!Closed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:34pm   2 Most recent comment from Support Team:Hello Paul, We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ... Paul Lussier Background wont change to blackClosed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:28pm   4 Most recent comment from Support Team:Hey Paul, sure. First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ... Paul Lussier Compatibilty issue Serano theme and LiteSpeed Cache pluginClosed   Serano - Creative Portfolio Theme   Updated May 6, 2025 at 8:13am   3 Most recent comment from Support Team:Hi Paul. that error is coming from WP Cli which can be used by your hosting env to automate tasks using command line style https://wp-cli.org/ But it's not specifically related to LiteSpeed (prob ... Paul Lussier Performance, page speed and overall health of siteClosed   Serano - Creative Portfolio Theme   Updated May 5, 2025 at 2:30am   3 Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ... Paul Lussier LiteSpeed plugin conflict with SeranoClosed   Serano - Creative Portfolio Theme   Updated April 30, 2025 at 8:53am   2 Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ... Paul Lussier Plugin issuesClosed   Serano - Creative Portfolio Theme   Updated April 28, 2025 at 6:48pm   7 Most recent comment from Paul Lussier:The menu height problem seems to have been solved. Not sure how this happened, but please ignore my previous request.Thank you!! Aldo serano elementorClosed   Serano - Creative Portfolio Theme   Updated April 28, 2025 at 5:18pm   10 Most recent comment from Support Team:Hello, I'm afraid not. Once you ve started editing the page with Elementor the page will be stored in a certain format that will not be recognized as such by Gutenberg, for example Paul Lussier Pinned gallery captionsClosed   Serano - Creative Portfolio Theme   Updated April 18, 2025 at 7:29am   5 Most recent comment from Support Team:Hi, Yes, the pinned gallery does not display any captions (as it is actually presented in the live demo). To enable captions the way you want is custom work. We can implement it for a fee or we can gi ... Paul Lussier php settingClosed   Serano - Creative Portfolio Theme   Updated April 17, 2025 at 7:18am   4 Most recent comment from Support Team:Dear Paul, I'm glad you sorted out the issue with php. Regarding the gallery captions I will respond to your other ticket.