Public Tickets
Robed
Header in light mode not displaying properlyClosed
Updated February 5, 2019 at 5:30pm
4
Most recent comment from Support Team:Sure, plz ask for a refund. Just make sure you uninstall the theme on your site. You probably need a multipurpose theme. This is a minimal theme. Sorry about confusion, WPBakery was formerly named Vi ...
Mike Reyes
Scrolling when embedding videoClosed
Updated February 4, 2019 at 10:03pm
2
Most recent comment from Support Team:Hi Mike,can we get more details there is no problem with scrolling in my browser:https://d.pr/free/v/mi4TZxyou can disable the 'circled' mouse cursor with:#magic-cursor { display: none;}in custom ...
Greg
Video not autoplayingClosed
Updated February 1, 2019 at 9:18pm
8
Most recent comment from Support Team:No, this was actually a bug when ajax is disabled - thanks for pointing this to us. It will be included in our next update. The file we modified is /js/scripts.js
Greg
Home Link on menuClosed
Updated February 1, 2019 at 12:34pm
3
Most recent comment from Greg:Thank you so much :)
Saad Ali
update wpbakeryClosed
Updated January 30, 2019 at 10:08pm
2
Most recent comment from Support Team:Hi there,I see only a coming soon page. What happened? The latest version of the theme (2.1)is shipped with the latest WPBakery version (5.6)The Wp Bakery Page Builder (formerly known as Visual Compo ...
Mike L
clapat-iconClosed
Updated January 30, 2019 at 10:06pm
2
Most recent comment from Support Team:Hello Mike,
if you are referring to the shortcode elements using clapat-icon you must specify the fontawesome class of the icon in the 'icon' attribute of the shortcode.
For example 'fa-fa-cogs'
htt ...
Mohamed
Hero Image not UploadingClosed
Updated January 30, 2019 at 5:14pm
6
Most recent comment from Support Team:Hi Mohamed,can you check now? I modified Grenada Functionality Plugin only.
Sean Ross
Updating Theme to Latest versionClosed
Updated January 30, 2019 at 2:50pm
9
Most recent comment from Support Team:Hello Sean,This is the relation between cropping, image's aspect ratio and current viewport:My fullscreen parallax image is not responsive and does not scale well
Jorge
Autoplay LoopClosed
Updated January 28, 2019 at 1:53pm
4
Most recent comment from Support Team:Hello Jorge,can you try now?http://sensationalfix.com/grenada_portfolio/blank-ticket/Make sure you hard refresh the page (Ctrl+F5)
Tom Stigler
Remove Mouse Ball CursorClosed
Updated January 28, 2019 at 10:03am
3
Most recent comment from Tom Stigler:Thank you!
Sean Ross
Title text isn't being inherited by all titlesClosed
Updated January 24, 2019 at 11:08pm
7
Most recent comment from Support Team:Hello Sean,Here is a FAQ regarding theme update in general:How do I upgrade the theme? Will I lose all my changes?We can help you with that.By design the theme comes with two backgrounds dark or light ...
Tom Stigler
Link with anchor to a different page is not workingClosed
Updated January 24, 2019 at 5:38pm
4
Most recent comment from Support Team:Tom, you're right I think there is something blocking the anchor - I need to discuss a solution with our web designer.However this may take a couple of days since he is away right now. I appreciate yo ...
ANDREW FAUX
IMAGESClosed
Updated January 24, 2019 at 4:38pm
2
Most recent comment from Support Team:Hello Andrewif you must use woocommerce try disabling AJAX transitions in theme options -> general.
Rafael
UpdateClosed
Updated January 23, 2019 at 12:26am
2
Most recent comment from Support Team:Hello Rafael,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the exper ...
Ion Crivenco
VR integrationClosed
Updated January 21, 2019 at 5:56pm
11
Most recent comment from Support Team:Hello Ion,
In both cases, you must specify links to self-hosted videos not youtube or vimeo links.