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Public Tickets

Denis Vullo problem with the call to actionClosed   Updated February 21, 2019 at 6:43pm   2 Most recent comment from Support Team:Hello Denis,Does it mean you are using the HTML version? Or the Wordpress version. Which version did you buy? Ruba Links not workingClosed   Updated February 19, 2019 at 2:03pm   4 Most recent comment from Support Team:Ok I see, this is about the HTML template.Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress ... Leah Gallegos page load times and overall speed of websiteClosed   Updated February 19, 2019 at 1:13am   4 Most recent comment from Support Team:Hi Leah, we would gladly give you a refund.https://themeforest.net/refund_requests/new'Some sort of glitch with the theme that won't allow for a proper site to function properly.'This is vague. Usual ... anita rahman Load time is very longClosed   Updated February 18, 2019 at 2:12pm   2 Most recent comment from Support Team:Hi Anita,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertise ... Dennis Ziegler bg colorClosed   Updated February 17, 2019 at 2:32pm   3 Most recent comment from Support Team:Hi Dennis,that's great, let us know if you have any other questions. Closing this ticket. Alessandro different sliderClosed   Updated February 15, 2019 at 10:50pm   12 Most recent comment from Support Team:Thank you Alessandro, appreciate it as well. Ashwin Gupta Blog page issuesClosed   Updated February 15, 2019 at 12:46am   2 Most recent comment from Support Team:Decrease your hero post top padding:#hero.post-hero #hero-caption {    padding: 100px 60px 0px 60px;}For long words use this styles:-ms-word-wrap: break-word;word-wrap: break-word;in your case add ... ANDREW FAUX MEDIA CONTENT AND MOBILEClosed   Updated February 15, 2019 at 12:33am   4 Most recent comment from Support Team:Hello,this ticket is referring to the hero section in Grenada not the showcase slide.The slider caption in Grenada has the following structure, the example with Gold Man:  Gold Man The golden passag ... Kartik Solanki How to disable "ZOOMING" option in Popup Image?Closed   Updated February 15, 2019 at 12:29am   2 Most recent comment from Support Team:You just add an Image element not a Popup Image, that's the simplest solution.Right click for images - you have plugins for that you can useLook for 'Content Copy Protection' and/or 'No Right Click' ... Mike Reyes Text FormattingClosed   Updated February 15, 2019 at 12:12am   2 Most recent comment from Support Team:Hello Mike, This is workaround for making AJAX loading and WPBakery elements working. AJAX loading and WPBakery Of course, you can disable AJAX loading in theme options and the page would load normall ... Muva mobile video SATELITE themeClosed   Updated February 14, 2019 at 7:06pm   2 Most recent comment from Support Team:Hello,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertise to ... Greg Customise centred showcase to be full screenClosed   Updated February 13, 2019 at 3:53pm   3 Most recent comment from Support Team:Hi Greg,yes, inline styles implies they were added with javascript code. Luigi Maddaloni Portfolio grid templateClosed   Updated February 13, 2019 at 12:32am   4 Most recent comment from Support Team:Hi LuigiYes, you can group them in categories and then you just get the page with a special url which includes 'Portfolio_category' and the category slugso for example, in your case:http://misterlgra ... Kartik Solanki Hero Caption Title in Portfolio Grid PageClosed   Updated February 11, 2019 at 10:32pm   3 Most recent comment from Kartik Solanki:Perfect! Thanks. DF Portfolio Grid doesn't workClosed   Updated February 5, 2019 at 11:35pm   7 Most recent comment from Support Team:Hello,Yes, we know and we provided a fix for it today. Download version 2.2 and upgrade your theme.How do I upgrade the theme? Will I lose all my changes?