Public Tickets
Greg
Cannot install plug insClosed
Updated July 31, 2023 at 10:22am
8
Most recent comment from Support Team:Hello,If you can send us updated wp admin access in a private comment?
Eugenio Viana
Theme modificationClosed
Updated February 9, 2023 at 5:55am
2
Most recent comment from Support Team:Hi Eugenio, how about replacing them with icons from fontawesome 4.7.0?https://fontawesome.com/v4/icons/Let us know
Thomas
Theme compatibilityClosed
Updated February 8, 2023 at 6:33am
2
Most recent comment from Support Team:Thank you Thomas for this reminder. The theme actually is compatible with latest WordPress. We update the software version accordingly (in the theme reqs)if you buy the theme, should you have any prob ...
Kyle
Slider background not changing until second tapClosed
Updated January 10, 2023 at 12:55pm
3
Most recent comment from Support Team:Hello Kyle,as I discussed with our web designer, changing the slider image occurs on hover (design feature) and the equivalent on mobile for hover is the tap. That's why this behavior. To chang ...
Oriol Reina
Video preloadClosed
Updated September 19, 2022 at 5:54am
2
Most recent comment from Support Team:Hello,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the expertise to ...
George
portfolio itemsClosed
Updated August 30, 2022 at 3:39pm
3
Most recent comment from Support Team:Hello George,if you can send us wp admin access in a private comment so we can have a look?>
Makita Ryosuke
Header color has been changed by itselfClosed
Updated August 2, 2022 at 9:58am
2
Most recent comment from Support Team:Hello Makita,Check if the redux options has the demo panel enabled and if so, plz disable ithttps://prnt.sc/NFjlmKIaOabtif you still encounter problems plz send us wp admin access in a private comment
Kyle
Broken Theme?Closed
Updated June 13, 2022 at 9:00am
13
Most recent comment from Support Team:Hi Kyle,Sorry to hear about and plz accept my condolences.Grenada Container has some attributes that can be set in the right side panel and can help with individual background color and paddings:https ...
KARTHIK
Help me to change the URL slug of portfolio itemsClosed
Updated May 4, 2022 at 7:20am
2
Most recent comment from Support Team:Hi,
You can go to appearance -> theme options -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save'� ...
Puaerte Visual
about content editingClosed
Updated March 15, 2022 at 8:25pm
43
Most recent comment from Support Team:Hello,
Sorry but you cannot add any other content to fullscreen slider in the Showcase template. if you can use the hero caption - title and subtitle
Brian
Navigation issues with SafariClosed
Updated February 10, 2022 at 7:16pm
2
Most recent comment from Support Team:Hello Brian,
try adding in FirstLoad() function, /js/scripts.js file the following code
window.addEventListener( "pageshow", function ( event ) {
var historyTraversal = event.pers ...
Zahra Mahani
incomplete display of itemsClosed
Updated November 5, 2021 at 11:48am
10
Most recent comment from Support Team:Hi Zahra,Unfortunately not by design the sidebar comes only in blog pages
Paul Ratka
Remove "grenada-portfoilio" from URLClosed
Updated November 1, 2021 at 3:45pm
6
Most recent comment from Support Team:Hello,you need to change the highlighted bit:https://prnt.sc/1y2jb3p
Giorgi Khutsishvili
Demo importClosed
Updated October 8, 2021 at 10:48am
8
Most recent comment from Giorgi Khutsishvili:Thanks a lot
Geevearchitects
Hero video background is not playing in mobileClosed
Updated July 28, 2021 at 5:54am
8
Most recent comment from Support Team:We did not encounter any problem with wordpress 5.8 so far. Should you have any plz don't hesitate to report it.