Public Tickets
Jason Shoffman
Page animationsClosed
Updated May 3, 2019 at 4:14pm
4
Most recent comment from Support Team:Absolutely, just separate them with a spacefor examplehas-animation one-third my-class1 my-class2
KBock
Dark ModeClosed
Updated May 2, 2019 at 9:12am
4
Most recent comment from Support Team:Hello, we appreciate your rating Kevin.
HELMUT KOENIG
Editing problemClosed
Updated April 30, 2019 at 8:08am
2
Most recent comment from Support Team:Hello Hemut,as we mentioned in your other ticket try disabling/re-enabling Redux Framework and Grenada Functionality Plugin and then try again?
If you still have problems plz send us wp admin access ...
KBock
back to top / and Enable Fullscreen menu on desktop not workingClosed
Updated April 30, 2019 at 7:15am
8
Most recent comment from Support Team:Got it. It was actually a bug in our code when smooth scrolling is disabled. thanks for pointing this to us.We will release an update about this.Hard refresh the page when you test it.
RAEYOON
Mouse scroll, touch problem.Closed
Updated April 25, 2019 at 6:01pm
2
Most recent comment from Support Team:Hi,You can not scroll over an iframe. Youu need to emebed your video without it. Here you will find more info:https://www.google.com/search?client=firefox-b-d&ei=mPXBXOnHJIuSmwWAtLiQAQ&q=embed+youtube ...
KBock
Child css tweaksClosed
Updated April 22, 2019 at 2:40pm
2
Most recent comment from Support Team:Hi therewe value your appreciation, first of all.It is not recommended to either modify the theme's file directly or duplicate parent's files.What you can do is add your changes in child the ...
Darby
Grenada - slider height and bugClosed
Updated April 15, 2019 at 8:06pm
2
Most recent comment from Support Team:Hello Darby,could you upgrade Grenada to the latest? 2.3How do I upgrade the theme? Will I lose all my changes?
Andrea Voudouris
Video QualityClosed
Updated April 15, 2019 at 8:00pm
2
Most recent comment from Support Team:Hi Andrea,looks good on our monitors. Can you send us screenshots from your screen / device?
Darby
Grenada homepageClosed
Updated April 11, 2019 at 2:05pm
2
Most recent comment from Support Team:Hi Darby,We recommend switching to Satelite if you feel that the theme would serve you better.Of course, all the images and content would not be lost. You have to redo the options and part of the cont ...
VictorLab
Multi-language websiteClosed
Updated April 9, 2019 at 1:57pm
2
Most recent comment from Support Team:Hello Victor,We provide a file wpml-config.xml that is 'understood' by WPML and Polylang, a config file that tells the plugins the IDs of the translatable options.https://wpml.org/documenta ...
VictorLab
404 - Dark themeClosed
Updated April 9, 2019 at 1:52pm
2
Most recent comment from Support Team:Hello,
try opening header.php and change line 30
$grenada_bknd_color = 'dark-content';
to
$grenada_bknd_color = 'light-content';
Cecilia Sam
Pop Up Image with CaptionClosed
Updated April 8, 2019 at 4:25pm
2
Most recent comment from Support Team:Hi Ceciliaa caption for a pop up image element - this is relatively and we ca do this custom work for a fee (20USD)in case you may find it too expensive:/wp-content/plugins/grenada-functionality-plug ...
Laura
Instagram Embed block not workingClosed
Updated April 1, 2019 at 2:15pm
2
Most recent comment from Support Team:Hi Laura, not sure what is going on - we haven't tested the instagram block can you provide wp admin access in private comment - so we can have look?
maia benaim
inquiryClosed
Updated March 25, 2019 at 4:11pm
2
Most recent comment from Support Team:Hi Maia,try.slide-title::before { display: none;}in customizer -> additional CSS
Jorge
Duplicated contentClosed
Updated March 25, 2019 at 4:01pm
2
Most recent comment from Support Team:Hello Jorge,what do you mean by duplicated content? You have duplicated items, duplicated pages, slides - can you give us more details?If the problem still persists send us wp admin access in a priva ...