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Public Tickets

Leon Grüner Passwort protected siteClosed   Antro - Creative Portfolio Theme   Updated September 8, 2021 at 8:00am   10 Most recent comment from Support Team:Hello Leon,ok I want to make a few things clear so you can make the right decision:- yes, the portfolio templates (creative grid, vertical list) are NOT password protected, however we allow password p ... Doca Maps API does not show map locationClosed   Satelite WordPress Theme   Updated September 6, 2021 at 5:17pm   2 Most recent comment from Support Team:Hello You have two errors when I open the browser console:Geocoding Service: This API project is not authorized to use this API.  For more information on authentication and Google Maps JavaScript API ... Aquaranth Liquify Slider Text scrolls awayClosed   Rayden - Creative Portfolio Theme   Updated September 6, 2021 at 3:21pm   2 Most recent comment from Support Team:Hi,we studied the problem and we try to reproduce the problem however, on our mobile devices, both on our demo site and your site the only problem we noticed is that if you scroll too fast you get ind ... Iain Response time - customer supportClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 4, 2021 at 5:54pm   2 Most recent comment from Support Team:Hello,Usually the response time is up to 48 hours (and we try our best to cover weekends as well) however I escalated your ticket to our web designer since I felt he can provide a better solution. I ... Rafael Inserting short codesClosed   Bario - Showcase Portfolio WordPress Theme   Updated August 30, 2021 at 8:55am   2 Most recent comment from Support Team:Hi Rafael,Your HTML includes also PHP code which is not being executed. You cannot use php or javascript code in the HTML. Reboni Saha Where does the first category section draw headers from in the 'Customize' Menu sectionClosed   Berger - WordPress Creative Agency Portfolio Theme   Updated August 30, 2021 at 8:09am   2 Most recent comment from Support Team:Hi,They could be blog categories as opposed to portfolio categories Reboni Saha Expanded burger menu has disappearing headers on mouseoverClosed   Berger - WordPress Creative Agency Portfolio Theme   Updated August 27, 2021 at 6:04am   4 Most recent comment from Reboni Saha:I've understood this one about the disappearing menu's, it was coded as white on white hence it 'disappeared'. I've changed the colour and its ok now. Thank you Wissal background videoClosed   Bauman   Updated August 25, 2021 at 6:51pm   17 Most recent comment from Wissal:Thank you so much for your help you are the best !! MARC TRILLA I REIG erroro criticoClosed   Munio - Creative Portfolio Theme   Updated August 25, 2021 at 9:29am   2 Most recent comment from Support Team:Hi,if you can provide wp admin access in a private comment so we can have a look Tom Wright CasingClosed   Squares - Interactive Design Agency Portfolio Wordpress   Updated August 25, 2021 at 8:40am   2 Most recent comment from Support Team:Hia#all {    text-transform: none !important;}#filters li a {    text-transform: uppercase;}in customizer -> additional CSS Tom Wright Colour of ButtonClosed   Squares - Interactive Design Agency Portfolio Wordpress   Updated August 25, 2021 at 3:29am   3 Most recent comment from Tom Wright:Worked a treat - thanks Tom Wright Broken Upload buttonClosed   Squares - Interactive Design Agency Portfolio Wordpress   Updated August 24, 2021 at 10:43am   17 Most recent comment from Tom Wright:I never replied with my thanks.Thanks!t cristina crippa sound in videoClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated August 24, 2021 at 7:24am   7 Most recent comment from Support Team:Hi,which theme exactly is this about?in general open showcase-page.php and /sections/hero-section-container.php and look forjust remove muted however the autoplay may be affected if for example the v ... guilherme Landing page portfolio grid looks odd - Display Resolution 2560x1440Closed   Antro - Creative Portfolio Theme   Updated August 23, 2021 at 4:31pm   5 Most recent comment from Support Team:Hello, unfortunately we tested also on various devices and browsers and we were not able to reproduce. If you can send us perhaps your site URL?> Burak map change for contact pageClosed   Rayden - Creative Portfolio Theme   Updated August 21, 2021 at 4:06pm   6 Most recent comment from Support Team:Ok, that's goodNow I get this error in your contact page:Geocoding Service: You must enable Billing on the Google Cloud Project at https://console.cloud.google.com/project/_/billing/enable Learn ...