Public Tickets
Justin
Built-in videocard crashesClosed
Colega - Creative Portfolio Theme
Updated December 10, 2020 at 4:15pm
2
Most recent comment from Support Team:Hello Justin,The only explanation I found is that the page transitions from slider or portfolio grid to portfolio page is using three.js libraryhttps://threejs.org/This can have consequence over how v ...
Vinod Krishna
Animations are not smooth and facing some other issues with the themeClosed
Colega - Creative Portfolio Theme
Updated December 9, 2020 at 5:26pm
15
Most recent comment from Support Team:We have accepted your refund request
Taylor Aldridge
NavigationClosed
Villar - Creative Portfolio WordPress Theme
Updated December 9, 2020 at 6:45am
2
Most recent comment from Support Team:Hi there,You have a lazy loading plugin that has a class attach to the logo imagehttps://prnt.sc/vyrmit
jefferson
WP Bakery won't installClosed
ClaPat - Creative Masonry Blog WordPress
Updated December 8, 2020 at 4:42pm
11
Most recent comment from Support Team:You must delete the files (the js_composer folder) use FTP or a file explorer otherwise the plugin installation will keep failing
Steve Dunn
Showcase full slider tweaksClosed
Colega - Creative Portfolio Theme
Updated December 7, 2020 at 9:48am
2
Most recent comment from Support Team:Hi Steve,1. try adding#showcase-slider-holder .move-caption.stroked, #showcase-carousel-holder .move-caption.stroked { display: none;}in customizer -> additional CSS2..swiper-prev, .swiper-next, ...
Grazia Tarabini
some animations that are not working as per the themeClosed
Colega - Creative Portfolio Theme
Updated December 3, 2020 at 6:08pm
2
Most recent comment from Support Team:Hi Grazia,Try enabling AJAX in customizer -> additional CSS
eunsik
set next portfolioClosed
Bauman
Updated December 3, 2020 at 5:46pm
10
Most recent comment from Support Team:Try disabling the Post Types Order plugin.You can change the order of the portfolio items if you backdate the portfolio them
https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress- ...
Thiago
Grenada link nameClosed
Updated December 2, 2020 at 7:02pm
2
Most recent comment from Support Team:Hi Thiago,You can go to theme options -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refre ...
Steve
Portfolio adjustmentsClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 1, 2020 at 9:33am
5
Most recent comment from Support Team:Hi Steve,I don't have the code, you need to customize the existing styles presented in the screenshot to modify the existing layout. You also have to be careful to make it work on responsive re ...
Steve
TitlesClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 1, 2020 at 9:31am
5
Most recent comment from Support Team:Do you have any caching plugin enabled? if so try flushing the cache. And/or hard refresh the page (Ctrl+F5)
Denys Palumbo
UPGRAGE OLD TWEENMAX TO GSAP 3Closed
Bauman
Updated November 30, 2020 at 6:23pm
17
Most recent comment from Denys Palumbo:Could you please add the fancy scroller on the new upcoming theme (RAYDEN) being this still HTML?If you want I might test the theme for you before uploading to Envato, no problem :)
Kasun Jayatilaka
Cursor CSSClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated November 30, 2020 at 6:05pm
2
Most recent comment from Support Team:Hi, if you open /js/scripts.js you will see two pieces of code like$(".item-content").mouseenter(function(e) { TweenMax.to('#ball', 0.1,{transformOrigin: '15px 15px', bo ...
Denys Palumbo
PORTFOLIO SHORTCODEClosed
Bauman
Updated November 30, 2020 at 5:30pm
4
Most recent comment from Support Team:Ok, nice.
Mike Reyes
AJAX loading not letting me click portfolio linkClosed
Colega - Creative Portfolio Theme
Updated November 28, 2020 at 9:52am
2
Most recent comment from Support Team:Hello Mike,the files have been minified buy the site optimizer, there are some errors though as result can you disable js minification?https://prnt.sc/vrpw0a
Mike Reyes
Video thumbnailsnot playing on IOSClosed
Colega - Creative Portfolio Theme
Updated November 28, 2020 at 9:48am
2
Most recent comment from Support Team:Hello Mike,It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, t ...