Public Tickets
sooukian
Editing and customizing the themeClosed
Harington - Creative Portfolio Theme
Updated February 17, 2023 at 5:16pm
10
Most recent comment from sooukian:You're welcome!
Burak
When I open the site, the computer gives a virus warning and blocks the site.Closed
Harington - Creative Portfolio Theme
Updated February 15, 2023 at 3:39pm
5
Most recent comment from Burak:you are great! It's fixed now. thanks
Niels
Burger menu on scrolldownClosed
Harington - Creative Portfolio Theme
Updated February 13, 2023 at 7:18pm
4
Most recent comment from Support Team:As you can see in /core/js/common.js there is a function that is processing change-header-color sectionshttps://prnt.sc/ol9cDsjRAxwhamong others it adds white-header class to the header when entering ...
Brian
Line APP WebviewClosed
Enfolio - Portfolio Showcase WordPress Theme
Updated February 13, 2023 at 2:51pm
4
Most recent comment from Support Team:Hello,
to disable smooth scrolling only on mobile plz open /include/hooks-config.php and change line 16 from
if( ernest_get_theme_options( 'clapat_ernest_enable_smooth_scrolling' ) ){
to
if ...
Carlos Vera
Cambiar la imagen de showcase en responsiveClosed
Humpton - Creative Portfolio Theme
Updated February 13, 2023 at 9:29am
13
Most recent comment from Support Team:Hi Carlos yes you can change the prev code so that when the mobile image is not found will display the desktop imageif( wp_is_mobile() ){
$this->image = humpton_get_post_meta( HUMPTON_THEM ...
sofiane
probleme liée au headerClosed
Humpton - Creative Portfolio Theme
Updated February 13, 2023 at 9:03am
2
Most recent comment from Support Team:Hi there, we will responding to your other ticket. Closing this as duplicate.
Gauri
Theme is brokenClosed
Humpton - Creative Portfolio Theme
Updated February 13, 2023 at 4:31am
5
Most recent comment from Gauri:Thank you, I was able to resolve the issue by uploading the child theme.
Ed Rams
Showcase Slider ShortcodeClosed
Harington - Creative Portfolio Theme
Updated February 10, 2023 at 4:55am
2
Most recent comment from Support Team:Hi Ed,Unfortunately this is not possible. The showcase slider is designed fullscreen. It does not display any content. It shows just the portfolio items created in the system in the showcase layout. ...
Aikaterini
Showcase SliderClosed
Harington - Creative Portfolio Theme
Updated February 9, 2023 at 7:00pm
3
Most recent comment from Aikaterini:Thank you I resolved the issue with your help.
Ondřej Časta
Slow loading speedClosed
Humpton - Creative Portfolio Theme
Updated February 9, 2023 at 1:45pm
2
Most recent comment from Support Team:Hi there,I am not able to access your site https://www.castaondrej.cz/https://prnt.sc/mlcbjH_Bgwl0Have you tried also using a cache plugin such as W3 Total Cache? this is the plugin we use in our dem ...
ali
cssClosed
Humpton - Creative Portfolio Theme
Updated February 9, 2023 at 1:38pm
2
Most recent comment from Support Team:Hi there, that's correct, any issue with it?
Eugenio Viana
Theme modificationClosed
Updated February 9, 2023 at 5:55am
2
Most recent comment from Support Team:Hi Eugenio, how about replacing them with icons from fontawesome 4.7.0?https://fontawesome.com/v4/icons/Let us know
David Ugarkovic
Custom content not loading properly when "Load pages with ajax" is enabledClosed
Rayden - Creative Portfolio Theme
Updated February 8, 2023 at 3:25pm
2
Most recent comment from Support Team:Hello David,
thing is that we cannot guarantee any third party plugins will work with ajax enabled. That's we encourage to use our shortcodes/gutenberg blocks that are guaranteed to work with aja ...
Xavi Marin
Loading time is very slowClosed
Harington - Creative Portfolio Theme
Updated February 8, 2023 at 3:10pm
2
Most recent comment from Support Team:Hi, this is the speed I got for your site (on a hard refresh Ctrl+F5):https://prnt.sc/qyA4rPH0IpPCwhich is pretty neat. We are using W3 Total Cache to improve speed performance, I see that you are usi ...
Danny
Remove the preloader for the HTML only versionClosed
Humpton - Creative Portfolio Theme
Updated February 8, 2023 at 2:56pm
2
Most recent comment from Support Team:Hello Danny,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the expert ...