Okay

Public Tickets

Mike Reyes AJAX loading not letting me click portfolio linkClosed   Colega - Creative Portfolio Theme   Updated November 28, 2020 at 9:52am   2 Most recent comment from Support Team:Hello Mike,the files have been minified buy the site optimizer, there are some errors though as result can you disable js minification?https://prnt.sc/vrpw0a Mike Reyes Video thumbnailsnot playing on IOSClosed   Colega - Creative Portfolio Theme   Updated November 28, 2020 at 9:48am   2 Most recent comment from Support Team:Hello Mike,It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, t ... John Andersson DemoClosed   Colega - Creative Portfolio Theme   Updated November 26, 2020 at 6:48pm   6 Most recent comment from Support Team:Hello JohnWe have not tested or integrated the theme with Elementor, however if you disable AJAX in customizer -> general settings it should work fine. Mark Bonner ABOUT HeaderClosed   Satelite WordPress Theme   Updated November 24, 2020 at 3:57pm   3 Most recent comment from Mark Bonner:Thanks so much Guys, good luck with all you are doing. I really appreciated your support during the build of my site, thankyou. Sean O\'Brien Showcase images not showingClosed   Canela - Creative Portfolio Theme   Updated November 22, 2020 at 7:00pm   11 Most recent comment from Sean O\'Brien:Thanks for your help, changing host provider has fixed this issue for me! Xavier Left aligned hero titles on mobileClosed   Munio - Creative Portfolio Theme   Updated November 20, 2020 at 9:19pm   9 Most recent comment from Xavier:Looks great! Thank you! natalia Showcase image appearingClosed   Canela - Creative Portfolio Theme   Updated November 19, 2020 at 4:04pm   4 Most recent comment from Support Team:Hello Natalia,you need to replace the both versions of the logo (black and white) with your own. Gábor Tomori Showcase image appearingClosed   Canela - Creative Portfolio Theme   Updated November 19, 2020 at 9:24am   4 Most recent comment from Support Team:Hello Natalia,if you can provide wp admin access in a separate private ticket so we can preview your site? Erik van Oosten Full slider loopClosed   Updated November 17, 2020 at 8:21am   3 Most recent comment from Erik van Oosten:Thanks! This did the trick :) cristina crippa video sizeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 3:56pm   6 Most recent comment from Support Team:Dear Cristina,We believe that the original video size is too big and we recommend having the video up to 1024px width sameh Change preloaderClosed   Munio - Creative Portfolio Theme   Updated November 16, 2020 at 1:58pm   2 Most recent comment from Support Team:Hello,the preloader is defined in header.php  as follows (lines 16-25):                                                                                    � ... Alan Cohen Wide width on headers/paragraphsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 10:46am   7 Most recent comment from Support Team:Yes, styles for alignwide are applying for screen widths greater than 768px:https://prnt.sc/vjyxny Xavier iOS glitch - Tapping Menu Freezes Entire Site - Only on Showcase PageClosed   Munio - Creative Portfolio Theme   Updated November 16, 2020 at 3:27pm   8 Most recent comment from Support Team:Hello Xavier,we replied to your other ticket - so we can close this one. Shane Shirley MY SITE IS BROKEN ON MOBILEClosed   Newave - Wordpress Responsive One Page Parallax   Updated November 16, 2020 at 8:18am   2 Most recent comment from Support Team:Hello Shane I this was solved by this ticket:https://clapat.ticksy.com/ticket/2597626/ sameh change theme fonts.Closed   Munio - Creative Portfolio Theme   Updated November 16, 2020 at 8:15am   2 Most recent comment from Support Team:Hello,Although we do not recommend changing the fonts (because you may need to do a lot of collateral changes - margins, paddings etc) you can use plugin such Easy Google Fonts  https://wordpress.org ...