Public Tickets
Steve
TitlesClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 1, 2020 at 9:31am
5
Most recent comment from Support Team:Do you have any caching plugin enabled? if so try flushing the cache. And/or hard refresh the page (Ctrl+F5)
Denys Palumbo
UPGRAGE OLD TWEENMAX TO GSAP 3Closed
Bauman
Updated November 30, 2020 at 6:23pm
17
Most recent comment from Denys Palumbo:Could you please add the fancy scroller on the new upcoming theme (RAYDEN) being this still HTML?If you want I might test the theme for you before uploading to Envato, no problem :)
Kasun Jayatilaka
Cursor CSSClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated November 30, 2020 at 6:05pm
2
Most recent comment from Support Team:Hi, if you open /js/scripts.js you will see two pieces of code like$(".item-content").mouseenter(function(e) { TweenMax.to('#ball', 0.1,{transformOrigin: '15px 15px', bo ...
Denys Palumbo
PORTFOLIO SHORTCODEClosed
Bauman
Updated November 30, 2020 at 5:30pm
4
Most recent comment from Support Team:Ok, nice.
Mike Reyes
AJAX loading not letting me click portfolio linkClosed
Colega - Creative Portfolio Theme
Updated November 28, 2020 at 9:52am
2
Most recent comment from Support Team:Hello Mike,the files have been minified buy the site optimizer, there are some errors though as result can you disable js minification?https://prnt.sc/vrpw0a
Mike Reyes
Video thumbnailsnot playing on IOSClosed
Colega - Creative Portfolio Theme
Updated November 28, 2020 at 9:48am
2
Most recent comment from Support Team:Hello Mike,It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, t ...
John Andersson
DemoClosed
Colega - Creative Portfolio Theme
Updated November 26, 2020 at 6:48pm
6
Most recent comment from Support Team:Hello JohnWe have not tested or integrated the theme with Elementor, however if you disable AJAX in customizer -> general settings it should work fine.
Mark Bonner
ABOUT HeaderClosed
Satelite WordPress Theme
Updated November 24, 2020 at 3:57pm
3
Most recent comment from Mark Bonner:Thanks so much Guys, good luck with all you are doing. I really appreciated your support during the build of my site, thankyou.
Sean O\'Brien
Showcase images not showingClosed
Canela - Creative Portfolio Theme
Updated November 22, 2020 at 7:00pm
11
Most recent comment from Sean O\'Brien:Thanks for your help, changing host provider has fixed this issue for me!
Xavier
Left aligned hero titles on mobileClosed
Munio - Creative Portfolio Theme
Updated November 20, 2020 at 9:19pm
9
Most recent comment from Xavier:Looks great! Thank you!
natalia
Showcase image appearingClosed
Canela - Creative Portfolio Theme
Updated November 19, 2020 at 4:04pm
4
Most recent comment from Support Team:Hello Natalia,you need to replace the both versions of the logo (black and white) with your own.
Gábor Tomori
Showcase image appearingClosed
Canela - Creative Portfolio Theme
Updated November 19, 2020 at 9:24am
4
Most recent comment from Support Team:Hello Natalia,if you can provide wp admin access in a separate private ticket so we can preview your site?
Erik van Oosten
Full slider loopClosed
Updated November 17, 2020 at 8:21am
3
Most recent comment from Erik van Oosten:Thanks! This did the trick :)
cristina crippa
video sizeClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated November 16, 2020 at 3:56pm
6
Most recent comment from Support Team:Dear Cristina,We believe that the original video size is too big and we recommend having the video up to 1024px width
sameh
Change preloaderClosed
Munio - Creative Portfolio Theme
Updated November 16, 2020 at 1:58pm
2
Most recent comment from Support Team:Hello,the preloader is defined in header.php as follows (lines 16-25): � ...