Public Tickets
Stef
Margins and Paddings not workingClosed
Satelite WordPress Theme
Updated June 7, 2020 at 2:27pm
3
Most recent comment from Stef:Thank you! this worked for me!
Sagar Darjee
Theme not installedClosed
Bauman
Updated June 6, 2020 at 3:17pm
2
Most recent comment from Support Team:Hi Sagar,I think this may fix the problem:https://www.wpbeginner.com/wp-tutorials/how-to-fix-missing-a-temporary-folder-error-in-wordpress/
Eric Bornhop Bornhop
Products MenuClosed
Munio - Creative Portfolio Theme
Updated June 5, 2020 at 4:01pm
5
Most recent comment from Support Team:Hello Eric,I had to escalate your ticket to our web designer. I appreciate your patience.
Beatriz
Contact PageClosed
Munio - Creative Portfolio Theme
Updated June 10, 2020 at 5:00pm
8
Most recent comment from Support Team:Hello Beatriz,we get an error message while trying to send the messageOcorreu um erro ao tentar enviar a sua mensagem. Por favor, tente de novo mais tardeCan you plz check?Also we tested on our live d ...
Anamul Hussain
Social Icons in Our Team SectionClosed
Newave - Wordpress Responsive One Page Parallax
Updated June 5, 2020 at 12:42am
2
Most recent comment from Support Team:Hello,try adding.our-team-modern ul.socials-icons { display: none;}in customizer -> additional CSS
Enrique
Recent orderClosed
Soho - The Ultimate Portfolio WordPress Theme
Updated June 4, 2020 at 1:42am
2
Most recent comment from Support Team:Hello Enrique, if it's possible to send us wp admin access in a private comment so we can have a look
Yoav Meiri
Portfolio Pages need reloadingClosed
Bauman
Updated June 2, 2020 at 5:12pm
3
Most recent comment from Support Team:The child theme
exisadmin
bauman collage itemClosed
Bauman
Updated June 2, 2020 at 1:19pm
5
Most recent comment from Support Team:Hello, you should use the view page source to copy the correct code. Are you pasting the raw html or are you using gutenberg blocks? Also, you cannot have two collages in the same page because there ...
Woon Wen Quan
Theme issueClosed
Bauman
Updated June 2, 2020 at 12:37pm
6
Most recent comment from Support Team:Hello, it works for me:https://d.pr/free/v/YI7aMe
Albert Sort
Install WP Bakery Page BuilderClosed
Munio - Creative Portfolio Theme
Updated May 30, 2020 at 3:51pm
4
Most recent comment from Support Team:Ok Albert, I installed WPBakery 6.2 (latest)
Victoria
Adjustments for Showcase PageClosed
Updated May 29, 2020 at 1:49am
11
Most recent comment from Support Team:Hello Victoria , I tried logging in via FTP but this is what I gethttps://prnt.sc/sprcp7Can you check if the password claphands2020 is correct?I tried these credentials:https://prnt.sc/sprfr4On the ...
Raymond
Can't edit Tetriz portfolio itemsClosed
Tetriz - Creative Portfolio WordPress Theme
Updated May 29, 2020 at 12:56am
2
Most recent comment from Support Team:Hello Raymond,the content you have sent the screenshot for is build with WPBakery and you need to enable that for portfolio pages.look for it in plugin's settings the name of the custom post ty ...
MOHAMED
High Columns CarouselClosed
Bauman
Updated May 28, 2020 at 11:47pm
2
Most recent comment from Support Team:Hi Mohamed,You just need to set the page template to 'Carousel High Columns'https://prnt.sc/spq1om
Mr Adam W Lyons
Change aspect ratio of portfolioClosed
Satelite WordPress Theme
Updated May 26, 2020 at 12:56pm
11
Most recent comment from Support Team:I got back with an answer from our web designer, basically his advice is to add the following CSS.item { height: 34vw;}
.hero-video-wrapper { position: absolute;}hopefully it will not conf ...
Mr Adam W Lyons
Hide hero section on portfolio pageClosed
Satelite WordPress Theme
Updated May 25, 2020 at 6:14pm
6
Most recent comment from Support Team:Hello, no worries, so I modified /include/metabox-config.php to add a new option enable hero section for portfolio projects and then modified /include/hero-properties.php .