Okay

Public Tickets

Andrii Contact Form 7 RedirectionClosed   Munio - Creative Portfolio Theme   Updated December 30, 2020 at 9:27am   2 Most recent comment from Support Team:Hi Andrii,Try adding the contact page as custom link in your menu. This way the contact page will load without AJAX and the problem you mentioned will be solved. Thanks Hieu Nguyen Pause Control on Background VideoClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 20, 2019 at 6:49am   12 Most recent comment from Support Team:Hello,the video should be visible with @media only screen and (max-width: 1024px)even on iphone 7try to see if you are running some cached content Anthony Harmon Inserting Satielite ShortcodeClosed   Satelite WordPress Theme   Updated December 20, 2019 at 6:38am   14 Most recent comment from Support Team:Hello,You need to ask for a refund yourselfhttps://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Agustin Catalano Critical Error in Website | URGENTClosed   Munio - Creative Portfolio Theme   Updated December 17, 2019 at 4:43pm   2 Most recent comment from Agustin Catalano:I solved it. You can close it.Some files weren't copied to the theme folder.Thanks. Julien Brault-Chénier MenuClosed   Satelite WordPress Theme   Updated December 15, 2019 at 4:32pm   2 Most recent comment from Support Team:Hi Juliennot problems with the menu when previewing the page in chrome, problem solved? Or maybe we should test in different conditions?https://d.pr/free/v/fQN0Wm Julien Brault-Chénier Embedded contentClosed   Satelite WordPress Theme   Updated December 13, 2019 at 4:45pm   8 Most recent comment from Support Team:Hello Julien,while inspecting the page i see an attribute of the fb video widget data-width="500" which in turn I think it makes the iframe fb video 500px wide.I'm not sure where this attribute ... James Portfolio itemsClosed   Satelite WordPress Theme   Updated December 13, 2019 at 8:36am   10 Most recent comment from Support Team:Ok, closing this ticket Agustin Catalano Full Screen Background ImageClosed   Munio - Creative Portfolio Theme   Updated December 11, 2019 at 7:37am   8 Most recent comment from Support Team:As I mentioned you can hide the footer or set its height to 0px plus this CSS code:.wp-block-cover, .wp-block-cover-image {      margin: 0 0 0 0;}in customizer -> additional CSS Julien Brault-Chénier This is not an issue but a requestClosed   Satelite WordPress Theme   Updated December 10, 2019 at 5:19pm   2 Most recent comment from Support Team:Hello Julien,the large carousel is implemented in carousel-page.php and initialised in /js/scripts.js, function LargeShowcaseCarousel() Rhys Hero Videos not showing up on portfolio item pageClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 8, 2019 at 4:33pm   2 Most recent comment from Support Team:Hi there,both portfolio items play alright on my machine (the videos in hero section), could it be a matter of network speed? Bianca Remove word from URLClosed   Cubez - Creative WordPress Showcase Portfolio Theme   Updated December 7, 2019 at 3:58pm   2 Most recent comment from Support Team:Hello Bianca,You can go to theme options -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to re ... Jesusweb1 How do I change the link in the portfolio pages! They say permanent links but do not explain how it is doneClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 7, 2019 at 3:52pm   2 Most recent comment from Support Team:Hi,if you want to change/remove 'hervin_portfolio' from the portfolio items urls:You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after savin ... Matthew Isbrecht Warnings displayed on front pageClosed   Newave - Wordpress Responsive One Page Parallax   Updated December 6, 2019 at 7:01pm   3 Most recent comment from Matthew Isbrecht:Thank you, I was able to get the header warning removed, but I'm not planning on using the twitter section so I removed it. All is well now, this ticket can be closed.  Lennard Wenzel NofollowClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 6, 2019 at 3:45am   4 Most recent comment from Support Team:Hi Lennard , plz post it here in a private comment, it's safe. Fred Grenada Gutenberg BlocksClosed   Updated December 5, 2019 at 8:05am   3 Most recent comment from Fred:Hi,It solved the problem !Thank you very much Clapat Support !