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Public Tickets

Lucas Preloader of themeClosed   Montoya - Creative Portfolio Theme   Updated January 14, 2025 at 4:56am   22 Most recent comment from Support Team:Ok, thanks, closing this ticket as we are going to reply in the other thread. Matteo Clickable ContactsClosed   Montoya - Creative Portfolio Theme   Updated January 6, 2025 at 10:48am   3 Most recent comment from Matteo:Hi there, I could correct the link, thank you very much. This ticket can be close. Matteo Montoya Collage - How to center?Closed   Montoya - Creative Portfolio Theme   Updated January 6, 2025 at 10:35am   3 Most recent comment from Matteo:Hi there, yes now looks centered because I used 4 images, but with 3 images it's still on the left side.The customer said that with 4 images is okay, so no problem. This ticket can be close. Matteo Montoya Collage - How to modify caption?Closed   Montoya - Creative Portfolio Theme   Updated January 6, 2025 at 10:34am   3 Most recent comment from Matteo:Hi there,I could correct the captions, thank you very much.This ticket can be close. Jey2707 Unable to upload templateClosed   Montoya - Creative Portfolio Theme   Updated January 6, 2025 at 7:50am   2 Most recent comment from Support Team:Hi there, could be a matter of folder & files permissions on the server? https://www.hostinger.com/tutorials/fix-the-is-its-parent-directory-writable-by-the-server-wordpress-error?utm_campaign=Generic ... Matteo Portfolio - Can't see the videoClosed   Montoya - Creative Portfolio Theme   Updated January 2, 2025 at 3:27pm   4 Most recent comment from Support Team:Basically every portfolio item needs a hero image first no matter what. I case of video portfolios it's usually the first still (poster) of the video. Yasser Qureshi Non sticky headerClosed   Montoya - Creative Portfolio Theme   Updated January 2, 2025 at 10:26am   4 Most recent comment from Support Team:It should not have any effect over the sliders. Alexis galleryClosed   Montoya - Creative Portfolio Theme   Updated December 30, 2025 at 8:53am   3 Most recent comment from Alexis:Hello, thanks for the reply !Yeah sorry "articles" are standard blog posts, just I used the french name thinking it was the same for you.So, you gave me a good hint, I'm gona try a portfolio and ... ahmedtaher Theme is extremley slow on SafariClosed   Montoya - Creative Portfolio Theme   Updated December 26, 2024 at 6:14am   8 Most recent comment from Support Team:Hi Ahmed, It would involve a browser autodetection bit in /js/scripts.js (path relative to root theme folder). if Safari, you can remove 'smooth-scroll' class from the element. It can be ad ... Denise Cant figure out how to do a couple things with ur theme.Closed   Montoya - Creative Portfolio Theme   Updated December 24, 2024 at 11:10am   2 Most recent comment from Support Team:Hello Denise the logo and the burger menu can be centered with custom css and it's a bit complex. "is there a code to make images in a gallery go from black and white to color on mouseover in one ... Kadir I can't change the titles on the page.Closed   Montoya - Creative Portfolio Theme   Updated December 24, 2024 at 7:01am   2 Most recent comment from Support Team:Hello Kadir, you can change the hero title (the big title at the top) in page or portfolio options, Hero Section tab. you need to edit the item in admin (classic 'Edit', not 'Edit with ... swapnil Elementor Customization Not Visible, Demo Content Not ImportedClosed   Montoya - Creative Portfolio Theme   Updated December 21, 2024 at 5:13am   2 Most recent comment from Support Team:Hello, If you can provide wp admin access in a private comment we can import and setup demo data free of charge. Vanessa DocumentatiinClosed   Montoya - Creative Portfolio Theme   Updated December 19, 2024 at 4:54am   2 Most recent comment from Support Team:Hi, documentation is available online: http://clapat-themes.com/helpcenter/montoya/ If you can provide wp admin access we can import demo data free of charge. This will give you a snapshot of our live ... Vanessa missing contentClosed   Montoya - Creative Portfolio Theme   Updated December 19, 2024 at 4:51am   4 Most recent comment from Support Team:Ah, ok each theme implements its won portfolio as custom post type. Glad this was solved, anyway. Sergio web on edgeClosed   Montoya - Creative Portfolio Theme   Updated December 14, 2024 at 7:44am   4 Most recent comment from Support Team:Hi Sergio, from what information I'm gathering from the web there is currently no way to disable this feature programatically. https://answers.microsoft.com/en-us/microsoftedge/forum/all/prevent- ...