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Public Tickets

Phúc Elementor lightbox not workingClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 6:24pm   5 Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.  Acar Portfolio item with archive pageClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 1:21pm   7 Most recent comment from Acar:Thank you very much, it was very useful. Phúc Image Slider issueClosed   Montoya - Creative Portfolio Theme   Updated May 31, 2025 at 2:33pm   14 Most recent comment from Phúc:Thank you, this ticket can be close now.  Sara mobile devices adaptationClosed   Montoya - Creative Portfolio Theme   Updated May 28, 2025 at 2:42am   4 Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css Laura Elias Editing hero & bottom sectionsClosed   Montoya - Creative Portfolio Theme   Updated May 15, 2025 at 2:25pm   9 Most recent comment from Support Team:Hello Laura! that's custom work and it's a bit beyond my support abilities let's force a bit and hide the curtains with custom css  .curtains {     display: none; } in customizer -> ... Sara Montoya portfolio orderClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 3:46pm   2 Most recent comment from Support Team:Hello Sara, Either you backdate the portfolio items (recommended, safest) https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/ or you can use post reorder plugin such as t ... Vanessa exclude Portfolio itemsClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 1:41pm   9 Most recent comment from Vanessa:Thank you for quick help!I´m happy. alessio Video Hero IssuesClosed   Montoya - Creative Portfolio Theme   Updated April 28, 2025 at 4:17pm   3 Most recent comment from alessio:Thanks, it worked! Alba Problem with Ajax and ElementorClosed   Montoya - Creative Portfolio Theme   Updated April 28, 2025 at 2:58am   8 Most recent comment from Support Team:Excellent, thank you for sharing! Sunny Can't see settings for font size updatesClosed   Montoya - Creative Portfolio Theme   Updated April 16, 2025 at 5:51am   10 Most recent comment from Sunny:Ah! My bad, thank you so much for the fix. Appreciate it. Trustline Wrong purchaseClosed   Montoya - Creative Portfolio Theme   Updated April 10, 2025 at 8:10am   2 Most recent comment from Support Team:Hi there, How long it has been since the date of the purchase? Jalil how to put one portfolio as home pageClosed   Montoya - Creative Portfolio Theme   Updated April 7, 2025 at 4:00pm   2 Most recent comment from Support Team:Hello, it can be done programmatically https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page or using a plugin https://wordpress.com/plugins/fron ... Jesús Parra freezes between projectsClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:16am   2 Most recent comment from Support Team:Hello, kindly check the response we gave to your other ticket. Jesús Parra page-transition errorClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:15am   2 Most recent comment from Support Team:Dear Jesús Looks like this ticket is about Montoya HTML as opposed to WordPress version. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat Th ... Florent Change categoryClosed   Montoya - Creative Portfolio Theme   Updated April 4, 2025 at 9:47am   2 Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit? Also, do you any cache plugin enabled? or is the site running on a CDN?