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Public Tickets

sefa Header settingClosed   Harington - Creative Portfolio Theme   Updated October 12, 2024 at 4:08am   2 Most recent comment from Support Team:Hello, Apart from the solution you implemented, you can make the header fixed, on top, if you are willing to disable smooth scrolling. After disabling it, just add header {    position: relative; } ... 70seven Displaying category on Archive ListClosed   Harington - Creative Portfolio Theme   Updated October 2, 2024 at 5:14am   10 Most recent comment from Support Team:Hi there, As we are the first line of support we try to help our customers in every way possible. So in your case I will refer your website to our dev team - if they have enough time to take care of i ... Paola PerformanceClosed   Harington - Creative Portfolio Theme   Updated September 25, 2024 at 5:41pm   2 Most recent comment from Support Team:Hello Paola, we can see that youhave installed W3 Total Cache, that's a good thing for speed optimization. Running a simple diagnostic in chrome we can see that there are two images, quite big, t ... CARLOS DEL BAS ISSUE WITH ELEMENTORClosed   Harington - Creative Portfolio Theme   Updated September 18, 2024 at 3:47pm   5 Most recent comment from CARLOS DEL BAS:Hello again,Thank you very much for your fast solution! Francesca Wilder Using Elementor with the Harington ThemeClosed   Harington - Creative Portfolio Theme   Updated August 27, 2024 at 6:12pm   13 Most recent comment from Support Team:Hello Giulia, I think we responded to your ticket so let's continue our conversation there. Ignacio Light/Dark Menu NavigationClosed   Harington - Creative Portfolio Theme   Updated August 13, 2024 at 3:36pm   2 Most recent comment from Support Team:Hello Ignacio,I can't seem to reproduce thishttps://prnt.sc/FK4CiDXARVk9 Ignacio Portfolio grid is brokenClosed   Harington - Creative Portfolio Theme   Updated August 13, 2024 at 3:06pm   2 Most recent comment from Support Team:Hello Ignacio,try adding the following in customizer -> additional css.metro-grid .item {    margin-top: 20px !important;}.metro-grid .item.wide {    margin-top: 20px !important;} Ignacio Animated GIFClosed   Harington - Creative Portfolio Theme   Updated July 28, 2024 at 4:15pm   3 Most recent comment from Ignacio:Yes, it was that simple! But it happened to me that when I uploaded my animated gifs, they were automatically scaled and in this conversion they stopped being animated and became static. I solved it b ... Giuseppe Mastrangelo Change color of Marquee / Accordion / HeadingClosed   Harington - Creative Portfolio Theme   Updated July 23, 2024 at 11:14am   6 Most recent comment from Support Team:Thank your changing the review, appreciate it! mohammad General questionsClosed   Harington - Creative Portfolio Theme   Updated June 27, 2024 at 9:51am   6 Most recent comment from Support Team:Hello, no, that's not actually possible. Once you disable ajax page transitions the pages and portfolio items will load normally (the browser will send/receive the HTTP request and will load the ... Matteo Contact Form 7 ErrorClosed   Harington - Creative Portfolio Theme   Updated June 24, 2024 at 7:19am   2 Most recent comment from Support Team:Hello,Our recommendation is to add the contact page as custom menu link in the menu. This way it will not be loaded via ajax page transitions and contact form 7 will be initialized normally.  James Importing the DemoClosed   Harington - Creative Portfolio Theme   Updated June 14, 2024 at 5:36am   2 Most recent comment from Support Team:Hello James,my first question is if you have the HTML templatehttps://themeforest.net/item/harington-creative-portfolio-template/40753895or the WordPress theme:https://themeforest.net/item/harington-c ... Dominique Video Autoplay MobileClosed   Harington - Creative Portfolio Theme   Updated June 13, 2024 at 4:41am   10 Most recent comment from Support Team:Hmm, only with custom work that involves two different video URL options for mobile and then using wp_is_mobile() to differentiate mohammad Cache and AjaxClosed   Harington - Creative Portfolio Theme   Updated June 11, 2024 at 4:25am   2 Most recent comment from Support Team:Hello,1. Spectra elements may not be compatible with theme's ajax page transitions. So we advise to disable ajax in customizer -> general settings. You can disable the preloader, too.Short explan ... mohammad Problem with theme BackgroundClosed   Harington - Creative Portfolio Theme   Updated May 27, 2024 at 2:50pm   4 Most recent comment from Support Team:Hello Mohammad,plz open /include/metabox-config.php nad change line 339 to 'default'   => '#ffffff',and line 352 to'default'   => 'dark-content',