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Public Tickets

Marcus Video on Home Page above the foldClosed   Harington - Creative Portfolio Theme   Updated September 4, 2023 at 5:25pm   2 Most recent comment from Support Team:Hi Marcus,To add a youtube video at the top of the page I'm thinking that you can disable hero section entirely (both in page options and customizer -> general settings) and embed the video in a ... Mikaleen Can't build a popupClosed   Harington - Creative Portfolio Theme   Updated August 31, 2023 at 3:01pm   13 Most recent comment from Mikaleen:I deleted the Elementor footer from the site and even the header, and it's still not showing the other galleries....  Kevin Adding a link to About Page Team Member ImagesClosed   Harington - Creative Portfolio Theme   Updated August 30, 2023 at 4:28am   2 Most recent comment from Support Team:Hi Kevin,by visiting the link you provided, I realize that this is about the HTML version of the theme (we have also WordPress)Plz contact the author directly regarding the HTML template you bought. ... Jose TransalationClosed   Harington - Creative Portfolio Theme   Updated August 29, 2023 at 4:40pm   5 Most recent comment from Support Team:Hi there,we will respond to your own ticket you created regarding Polylang plugin. lucas Error purchaseClosed   Harington - Creative Portfolio Theme   Updated August 29, 2023 at 4:08pm   2 Most recent comment from Support Team:Hi Lucas,plz buy the WordPress version and submit a refund request herehttps://themeforest.net/refund_requests/newfor the HTML version and notify us here so we can approve it. Fernando Portfolio grid imagesClosed   Harington - Creative Portfolio Theme   Updated August 25, 2023 at 2:42pm   12 Most recent comment from Support Team:Hello Fernando,We discovered that the problem was caused by a a category that had the slug 'portfolio' conflicting with the page that had the same slug. We changed the the portfolio category ... Charles Portfolio Auto Navigate On End ScrollClosed   Harington - Creative Portfolio Theme   Updated August 24, 2023 at 4:21pm   2 Most recent comment from Support Team:Hi Charles,the 'going back to previous when done scrolling up' feature requires heavy coding to implement as it involves the hero section - quite different from next page nav sectionso here ... Hitesh Demo content not loading properlyClosed   Harington - Creative Portfolio Theme   Updated August 23, 2023 at 6:55am   8 Most recent comment from Hitesh:Thank you. Anand Kumar IOS/Safari Browser Loading IssueClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 9:05am   2 Most recent comment from Support Team:Hello, do you mean the home page or in general on your site?This is how the network tab (with elements loading time sorted in the descending order) looks like:https://prnt.sc/n-zFaI7ex5gEI am wonderin ... Ashley TemplateClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 8:09am   26 Most recent comment from Support Team:Hello,the link itself is not customizable, it just scrolls the hero section to the first line of content underneath. The caption is customizable in page options:https://prnt.sc/kjSyNRtFtJbV Thomas woocommerce problem with haringhton themeClosed   Harington - Creative Portfolio Theme   Updated August 21, 2023 at 7:10pm   6 Most recent comment from Support Team:Not a pb Thomas and thank you for sharing your attempt to use Harington with woocommercePlz check the theme page from time to time for updates. Sahil Prakash Hide header on scroll down, show on scroll upClosed   Harington - Creative Portfolio Theme   Updated August 21, 2023 at 5:26pm   2 Most recent comment from Support Team:Hi there,as I think I suggested on theme's dashboard you can settle for an easier solution:You must disable smooth scrolling in customizer -> general settings and then add in customizer -> additi ... hendrixx66 Hero images alignment on mobile.Closed   Harington - Creative Portfolio Theme   Updated August 11, 2023 at 1:49pm   2 Most recent comment from Support Team:Hello,if it is about the top hero section in portfolio item pages you can play with the background-position CSS property:https://developer.mozilla.org/en-US/docs/Web/CSS/background-positionand you can ... Dominique Video Autoplay MobileClosed   Harington - Creative Portfolio Theme   Updated August 8, 2023 at 5:40pm   8 Most recent comment from Support Team:in /core/js/common.js you need to start the video autiplaying following the model in$('.video-wrapper').on('click', function() {where it handles the click event on the video, start ... Kristin Demo Theme Not VisibleClosed   Harington - Creative Portfolio Theme   Updated August 6, 2023 at 5:23pm   11 Most recent comment from Kristin:Sorry for my late reply, didn't get a chance to come here and say that late one day I was able to see the different collumns and widgets and able to add more as well. Not sure if your team did th ...