Okay

Public Tickets

gwendal cavelier Can't update the porfolio pagesClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 19, 2022 at 4:06am   2 Most recent comment from Support Team:That's great you managed to solve the problem by yourself. One of the best ways to detect the source of the problem is to inspect the browser console for error messages. Tim Website super slowClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 12, 2022 at 9:41am   2 Most recent comment from Support Team:Hello Tim,  you can specify the video not to load before playing but this will affect your autoplay (see the Note below the attribute desc): https://developer.mozilla.org/en-US/docs/Web/HTML/Element ... Tim Video Header darkClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 26, 2022 at 7:35am   4 Most recent comment from Support Team:Hi,We have created a black gradient from bottom over the video and images in  main slider and hero images for better readability of the footer content. You can simply disable it by adding this style ... Raphael Withnell Preloader and cursorClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 24, 2022 at 9:39am   2 Most recent comment from Support Team:Hello Raphael,Yes, you can change the structure of the preloader in header.php lines 15 to 26 https://prnt.sc/CZJI4RDmsRBwof course, 'percentage' and 'trackbar' have animations as ... Tim hero image not corresponding to hero videoClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 26, 2022 at 1:36pm   5 Most recent comment from Support Team:Hello we investigated the issue closely on responsive just the still image should be displayed not the video (this is how it happens in the original implementation) the best solution we found in your ... Tim Text croppedClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 16, 2022 at 3:16pm   9 Most recent comment from Support Team:Add this also for title to keep the text on single row:.title {  white-space: nowrap;} HW Y loading bar on the Magic CursorClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated August 3, 2022 at 7:16am   4 Most recent comment from Support Team:Hi there,looks like preloader is disabled in customizer -> general settings, can you check? Mathias View on smartphonesClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated July 5, 2022 at 11:53am   13 Most recent comment from Mathias:Thank you very much for your quick help and kind support. Highly recommended!All the best, Clapat Support! Caroline Create text code for portfolio itemsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated June 24, 2022 at 1:37pm   2 Most recent comment from Support Team:Hello Caroline,from your screenshot I assume that you have successfully imported demo data and the only thing left now is to enable the Gutenberg editorif you can provide wp admin access in a private ... Kassem Tiktok choice in social media platforms follow usClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated May 25, 2022 at 7:47am   6 Most recent comment from Kassem:Thank you  Ranko Despotovic When I installed theme demo menu don't workClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated May 11, 2022 at 7:48pm   3 Most recent comment from Ranko Despotovic:Thank you very much. It's all good now Kassem Language Switcher Menu HoverClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated April 26, 2022 at 6:24pm   5 Most recent comment from Kassem:problem fixed thank you so much for supporting. Kassem Full Translation of the WebsiteClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated April 14, 2022 at 5:51am   2 Most recent comment from Support Team:Hello,regarding the multilingual translation: our theme is providing a wpml-config.xml so the first choice is WPML.For a free solution we recommend Polylang (which understands also wpml config xml fil ... JUAN MANUELL GARCIAMANCINAS Header logo resizeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated April 13, 2022 at 9:59am   7 Most recent comment from Support Team:1. So I adjusted the height of the logo to 80px in customizer -> additional CSShttps://prnt.sc/-TSOP_Wn64hU2. Added.title span, .stroked .title span{      display:none;}in customizer -> additional ... Kassem Fastening the page preloaderClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated April 11, 2022 at 12:53pm   7 Most recent comment from Kassem:thank you for the support you can close the ticket.