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Public Tickets

Steve Remove Filter in mobileClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated February 12, 2021 at 6:52am   3 Most recent comment from Steve:Perfect, thanks! Steve Not preloading Elementor PagesClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated February 12, 2021 at 5:54am   3 Most recent comment from Support Team:Hi,your site complains about the images coming from our demo sitehttps://prnt.sc/z6jj3dso plz replace the hero images for ALL portfolio items with images coming from your media library Kevin Yang How to Make Footer Area BiggerClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated January 13, 2021 at 8:54am   4 Most recent comment from Support Team:Hello Kevin,try adding.copyright {    height: 50px;}in customizer -> additional CSS Davide e1d65ebd-f44e-43b0-815a-854917d1a103Closed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated January 13, 2021 at 8:40am   2 Most recent comment from Support Team:Hello Davide,try adding.light-content a {    color: #fff;}in customizer -> additional CSS Kevin Yang How to get rid of /hervin_portfolio in urlClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated January 7, 2021 at 7:02am   2 Most recent comment from Support Team:Hello Kevin,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refre ... Kevin Yang How to change site-wide default font colorClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 20, 2020 at 5:39pm   4 Most recent comment from Support Team:Hi Kevin,If you mean this:https://prnt.sc/w6mpz0a paragraph inside the blog postdepending if you have a dark background you change it with.light-content p {    color: #999;}if you have a white backg ... Kevin Yang Showing Images On Post PageClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 19, 2020 at 7:59am   4 Most recent comment from Support Team:Hi Kevin, the file to modify is actually blog-page.phpand also the rendering for each blog post in /sections/blog_post_section.phphowever this has ramiifications in the css and js files (/js/scripts. ... Steve Portfolio adjustmentsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 1, 2020 at 9:33am   5 Most recent comment from Support Team:Hi Steve,I don't have the code, you need to customize the existing styles presented in the screenshot to modify the existing layout. You also have to be careful to make it work on responsive re ... Steve TitlesClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 1, 2020 at 9:31am   5 Most recent comment from Support Team:Do you have any caching plugin enabled? if so try flushing the cache. And/or hard refresh the page (Ctrl+F5) cristina crippa video sizeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 3:56pm   6 Most recent comment from Support Team:Dear Cristina,We believe that the original video size is too big and we recommend having the video up to 1024px width Alan Cohen Wide width on headers/paragraphsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 10:46am   7 Most recent comment from Support Team:Yes, styles for alignwide are applying for screen widths greater than 768px:https://prnt.sc/vjyxny Mustapha Redouane Touch Screen Support & Social iconsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 11, 2020 at 9:25am   4 Most recent comment from Support Team:Ok, closing this ticket and working on the private ticket Alan Cohen Image parallax working only on upper edgeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 3, 2020 at 9:22am   6 Most recent comment from Support Team:Hi Alan,plz go to /js/scripts.js find line 607and replace from line 607 to 630 with this:$(".has-parallax").each( function () {     var $this = $(this);     var $thisHeight = window.innerHeigh ... Alan Cohen Remove theme name from permalinkClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 22, 2020 at 2:49pm   2 Most recent comment from Support Team:Hello,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refresh the ... Alan Cohen WP backery not working on portfolio itemsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 8, 2020 at 3:33pm   2 Most recent comment from Support Team:Hi Alan,plz try the following- make sure you have flushed any cache plugin you may have installed- disable ajax page transitions (at least temporarily) and check if wpbakery elements are working pro ...