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Public Tickets

cristina crippa video sizeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 3:56pm   6 Most recent comment from Support Team:Dear Cristina,We believe that the original video size is too big and we recommend having the video up to 1024px width Alan Cohen Wide width on headers/paragraphsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 16, 2020 at 10:46am   7 Most recent comment from Support Team:Yes, styles for alignwide are applying for screen widths greater than 768px:https://prnt.sc/vjyxny Mustapha Redouane Touch Screen Support & Social iconsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 11, 2020 at 9:25am   4 Most recent comment from Support Team:Ok, closing this ticket and working on the private ticket Alan Cohen Image parallax working only on upper edgeClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated November 3, 2020 at 9:22am   6 Most recent comment from Support Team:Hi Alan,plz go to /js/scripts.js find line 607and replace from line 607 to 630 with this:$(".has-parallax").each( function () {     var $this = $(this);     var $thisHeight = window.innerHeigh ... Alan Cohen Remove theme name from permalinkClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 22, 2020 at 2:49pm   2 Most recent comment from Support Team:Hello,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refresh the ... Alan Cohen WP backery not working on portfolio itemsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 8, 2020 at 3:33pm   2 Most recent comment from Support Team:Hi Alan,plz try the following- make sure you have flushed any cache plugin you may have installed- disable ajax page transitions (at least temporarily) and check if wpbakery elements are working pro ... Davide Adding hero image to header in pageClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated October 5, 2020 at 3:54pm   4 Most recent comment from Support Team:Hi,so let me clarify further. While it's true that you don't have a hero section in ordinary pages (Default Page template) as you have in individual portfolio pages you can have a header ima ... Leon problem with 360° imagesClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 30, 2020 at 5:02pm   4 Most recent comment from Support Team:Hi Leon,try disabling ajax in customizer -> general settings Alan Cohen Full screen slider 3D effect intensityClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 29, 2020 at 11:31am   5 Most recent comment from Alan Cohen:Perfect, thanks! Alan Cohen Video on loopClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 28, 2020 at 3:02pm   2 Most recent comment from Support Team:Hi Alan,try opening /sections/hero_section_container.php and remove loop from line 51 Alan Cohen Video not playing on mobileClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 28, 2020 at 3:00pm   2 Most recent comment from Support Team:Hello Alan,It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, t ... Alan Cohen Installing demoClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 24, 2020 at 6:55am   3 Most recent comment from Alan Cohen:Thanks, I manage to do it already :) Alan Cohen customize fontsClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 23, 2020 at 2:00pm   2 Most recent comment from Support Team:Hello Alan,Although we do not recommend changing the fonts (because you may need to do a lot of collateral changes - margins, paddings etc) you can use plugin such Easy Google Fonts  https://wordpres ... carla Android TroubleshootingClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 10, 2020 at 6:17am   10 Most recent comment from Support Team:Hi Carla,Of course and we would recommend resetting your site to a fresh WP install, although it's a bit radical. carla How can I customise only the mobile view for my website without losing the design from desktopClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated September 8, 2020 at 2:06pm   2 Most recent comment from Support Team:Hi Carla,when you say the mobile view what exactly do you mean can you give us some example. The theme is responsive so it will adapt the content to the current device screen