Public Tickets
Luciana
The template as an errorClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated April 2, 2023 at 3:09pm
2
Most recent comment from Support Team:Hi Luciana,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the experti ...
Raphael Withnell
Remove clic in carrousselClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated March 30, 2023 at 3:24pm
2
Most recent comment from Support Team:Hi Raphael,Try adding#showcase-carousel-slider .outer .title { pointer-events: none; cursor: default;}in customizer -> additional CSS
Chris
Auto-play video on mobileClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated March 29, 2023 at 4:51pm
2
Most recent comment from Chris:disregard, i saw your response to a similar question.... mobile will open up a new player and overlap your design. thanks
Chris
Template has ceased functioningClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated March 16, 2023 at 5:39pm
2
Most recent comment from Support Team:Hi Chris,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the expertis ...
Raigan
website issueClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated February 27, 2023 at 6:59pm
2
Most recent comment from Support Team:Hello,
If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
gwendal cavelier
hyper link cssClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated January 27, 2023 at 4:51pm
4
Most recent comment from Support Team:Hi plz add the code not there but to Appearance -> Customizer -> Additional CSS
.light-content a {
color: #ffffff; }
gwendal cavelier
Can't update the porfolio pagesClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 19, 2022 at 4:06am
2
Most recent comment from Support Team:That's great you managed to solve the problem by yourself. One of the best ways to detect the source of the problem is to inspect the browser console for error messages.
Tim
Website super slowClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 12, 2022 at 9:41am
2
Most recent comment from Support Team:Hello Tim,
you can specify the video not to load before playing but this will affect your autoplay (see the Note below the attribute desc):
https://developer.mozilla.org/en-US/docs/Web/HTML/Element ...
Tim
Video Header darkClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated October 26, 2022 at 7:35am
4
Most recent comment from Support Team:Hi,We have created a black gradient from bottom over the video and images in main slider and hero images for better readability of the footer content. You can simply disable it by adding this style ...
Raphael Withnell
Preloader and cursorClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated October 24, 2022 at 9:39am
2
Most recent comment from Support Team:Hello Raphael,Yes, you can change the structure of the preloader in header.php lines 15 to 26 https://prnt.sc/CZJI4RDmsRBwof course, 'percentage' and 'trackbar' have animations as ...
Tim
hero image not corresponding to hero videoClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 26, 2022 at 1:36pm
5
Most recent comment from Support Team:Hello we investigated the issue closely on responsive just the still image should be displayed not the video (this is how it happens in the original implementation) the best solution we found in your ...
Tim
Text croppedClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 16, 2022 at 3:16pm
9
Most recent comment from Support Team:Add this also for title to keep the text on single row:.title { white-space: nowrap;}
HW Y
loading bar on the Magic CursorClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated August 3, 2022 at 7:16am
4
Most recent comment from Support Team:Hi there,looks like preloader is disabled in customizer -> general settings, can you check?
Mathias
View on smartphonesClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated July 5, 2022 at 11:53am
13
Most recent comment from Mathias:Thank you very much for your quick help and kind support. Highly recommended!All the best, Clapat Support!
Caroline
Create text code for portfolio itemsClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated June 24, 2022 at 1:37pm
2
Most recent comment from Support Team:Hello Caroline,from your screenshot I assume that you have successfully imported demo data and the only thing left now is to enable the Gutenberg editorif you can provide wp admin access in a private ...