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Public Tickets

Joshua van Grinsven landscape mode on smartphoneClosed   Satelite WordPress Theme   Updated January 17, 2020 at 4:46pm   4 Most recent comment from Support Team:Hi,yes media queries work well for elements on mobile devices. closing this for now. sandro siliuto pineda I want my first page to be my first page portfolio, no my blogClosed   Satelite WordPress Theme   Updated January 16, 2020 at 9:58pm   10 Most recent comment from Support Team:The site I can see it allright but when I go to the admin I get that error... Mate Hajas Backgroud musicClosed   Satelite WordPress Theme   Updated January 15, 2020 at 9:55pm   2 Most recent comment from Support Team:Hello Mate, so the problem here is that the browsers do not always autoplay the media files due to autoplay policy changes https://developers.google.com/web/updates/2017/09/autoplay-policy-changes We ... Anthony Harmon Inserting Satielite ShortcodeClosed   Satelite WordPress Theme   Updated December 20, 2019 at 6:38am   14 Most recent comment from Support Team:Hello,You need to ask for a refund yourselfhttps://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Julien Brault-Chénier MenuClosed   Satelite WordPress Theme   Updated December 15, 2019 at 4:32pm   2 Most recent comment from Support Team:Hi Juliennot problems with the menu when previewing the page in chrome, problem solved? Or maybe we should test in different conditions?https://d.pr/free/v/fQN0Wm Julien Brault-Chénier Embedded contentClosed   Satelite WordPress Theme   Updated December 13, 2019 at 4:45pm   8 Most recent comment from Support Team:Hello Julien,while inspecting the page i see an attribute of the fb video widget data-width="500" which in turn I think it makes the iframe fb video 500px wide.I'm not sure where this attribute ... James Portfolio itemsClosed   Satelite WordPress Theme   Updated December 13, 2019 at 8:36am   10 Most recent comment from Support Team:Ok, closing this ticket Julien Brault-Chénier This is not an issue but a requestClosed   Satelite WordPress Theme   Updated December 10, 2019 at 5:19pm   2 Most recent comment from Support Team:Hello Julien,the large carousel is implemented in carousel-page.php and initialised in /js/scripts.js, function LargeShowcaseCarousel() Boyang CSS MistakeClosed   Satelite WordPress Theme   Updated December 2, 2019 at 6:24pm   2 Most recent comment from Support Team:Hi there, make sure you are setting the menu as Primary Menu in Appearance -> Menus(the check box Primary Menu at the bottom of the current menu) Joseph Satelite Gutenberg Blocks PluginClosed   Satelite WordPress Theme   Updated November 29, 2019 at 6:26am   6 Most recent comment from Support Team:Hello Joseph,I think the process of updating the theme should be more transparent to the users. Some clarifications- the 'theme needs an update' notification in admin -> themes dashboard is ... Abdul Qayyum Google Maps not updatingClosed   Satelite WordPress Theme   Updated November 21, 2019 at 4:38pm   2 Most recent comment from Support Team:If I visit the page url you have sent I get a maintenance mode page.Make sure the Geocoding API is also authorized for this API key (you can also open the browser console and check for any error messa ... Jonas Haas Click and Hold doesn't workClosed   Satelite WordPress Theme   Updated November 18, 2019 at 3:11pm   6 Most recent comment from Support Team:Hi Jonas,you didn't have the click and hold enabled in Home page options:https://d.pr/free/i/lr3eWz khairel White blank design after installationClosed   Satelite WordPress Theme   Updated November 11, 2019 at 7:56am   4 Most recent comment from Support Team:You just need to change the hero images (to replace the image slides in the fullscreen showcase slider) and modifying the content for each of the portfolio items or pages Walter Nagy Ajax loadingClosed   Satelite WordPress Theme   Updated November 4, 2019 at 7:46am   10 Most recent comment from Support Team:Hello,Ok, I made a confusion. Although we don't do support for HTML templates on this forum (only for WordPress themes) you need to create your own Google Maps API key and paste in the template f ... Joseph Ajax Page LoadingClosed   Satelite WordPress Theme   Updated October 23, 2019 at 5:55am   2 Most recent comment from Support Team:Hi Joseph,All of our shortcodes are mapped as Gutenberg blocks and WPBakery elements and are compatible with AJAX loading. We recommend using those.We do not guarantee any compatibility between AJAX p ...