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Public Tickets

Jonas Haas Click and Hold doesn't workClosed   Satelite WordPress Theme   Updated November 18, 2019 at 3:11pm   6 Most recent comment from Support Team:Hi Jonas,you didn't have the click and hold enabled in Home page options:https://d.pr/free/i/lr3eWz khairel White blank design after installationClosed   Satelite WordPress Theme   Updated November 11, 2019 at 7:56am   4 Most recent comment from Support Team:You just need to change the hero images (to replace the image slides in the fullscreen showcase slider) and modifying the content for each of the portfolio items or pages Walter Nagy Ajax loadingClosed   Satelite WordPress Theme   Updated November 4, 2019 at 7:46am   10 Most recent comment from Support Team:Hello,Ok, I made a confusion. Although we don't do support for HTML templates on this forum (only for WordPress themes) you need to create your own Google Maps API key and paste in the template f ... Joseph Ajax Page LoadingClosed   Satelite WordPress Theme   Updated October 23, 2019 at 5:55am   2 Most recent comment from Support Team:Hi Joseph,All of our shortcodes are mapped as Gutenberg blocks and WPBakery elements and are compatible with AJAX loading. We recommend using those.We do not guarantee any compatibility between AJAX p ... Hugo Vieira PolylangClosed   Satelite WordPress Theme   Updated October 17, 2019 at 4:04pm   6 Most recent comment from Support Team:Right, no problem, good to know. I think we can safely assume Loco Translate as working well with Satelite (in case other customers are asking). Cedric Morreau documentationClosed   Satelite WordPress Theme   Updated October 13, 2019 at 6:04am   2 Most recent comment from Support Team:Hello Cedric,When you download the theme you have two options: download the install-able WordPress file or the main archive containing documentation, demo data and the theme itself.For your convenien ... DrDoll Just Installed The Theme SSL issue + MobileClosed   Satelite WordPress Theme   Updated October 1, 2019 at 7:45am   5 Most recent comment from Support Team:Hi,the reason you have the icon you mentioned (site is not fully secured) is because some images are delivered via http:https://d.pr/free/i/4AYD1wto add comments to portfolio page follow the model fro ... Nino theme installationClosed   Satelite WordPress Theme   Updated September 23, 2019 at 4:32pm   2 Most recent comment from Support Team:Hi, sorry, so you bought Satelite and you want to switch to Grenada? Jeffry Ramirez Mobile Site is offClosed   Satelite WordPress Theme   Updated September 16, 2019 at 2:52pm   4 Most recent comment from Support Team:Hi Jeffry have you try using class full ?http://clapat.ro/themes/satelite/documentation/creating-content.html#css-classes Lawrence Meulenhoff View case buttonClosed   Satelite WordPress Theme   Updated September 12, 2019 at 5:14pm   4 Most recent comment from Support Team:That's great! we are closing this ticket then. Harry King Google Map not workingClosed   Satelite WordPress Theme   Updated September 12, 2019 at 4:22pm   2 Most recent comment from Support Team:Hello Harry,You need a Google Maps API key that you paste in customizer -> map settings -> google maps api keyfor this key you need to enable Maps Javascript API, Geocoding and geolocating APIs in it ... Isabel Contín Quality of imagesClosed   Satelite WordPress Theme   Updated September 2, 2019 at 6:02pm   2 Most recent comment from Support Team:Hi,Removing the black overlay from the bottom of the image, please add this in Customizer > Aditional CSS:#hero-bg-image::after {display:none;}Our hero image has mouse movement effect which scale the ... Joseph Page Link DisappearedClosed   Satelite WordPress Theme   Updated August 27, 2019 at 5:15am   2 Most recent comment from Support Team:Sorry, but I thought we made clear we are not doing custom work for you or anyone else at this point in time.Second, I was sending you guidelines about changes to help you. Obviously, you are not happ ... Bryan contact page imageClosed   Satelite WordPress Theme   Updated August 27, 2019 at 3:43am   2 Most recent comment from Support Team:Hello Bryan,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expert ... Anthony background imageClosed   Satelite WordPress Theme   Updated August 23, 2019 at 9:16am   2 Most recent comment from Support Team:Hello Anthony,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expe ...