We are now having some difficulty with the Satelite Gutenberg Blocks plugin working with the theme. Over several days we have been having Bluehost look into the issue and they suggested that we contact the theme developer. It appears that several updates to the theme may have taken place within the past few weeks that is causing the issue with the Satelite Gutenberg Blocks plugin. When attempting to use Satelite Gutenberg Blocks Plugin within the Satelite Theme, we were seeing blank pages. Attached is a screenshot of the email from Blue Host. Will you be able to help us resolve the issue.
There appears to be a series of updates including November 26, 2019. I am unable to update the theme through the Admin Panel as ClaPat Studios doesn't appear to allow for automatic updates through the Admin Panel or through Envato (Themeforest). We need an updated version of the Satelite Theme. We are still on 1.0 version of the Satelite theme right now and need the latest version right away. Just having and updated version of the Satelite Gutenberg Blocks Plugin will not resolve the issue without the updated version of the theme. Thank you.
Thanks for the update. Just so I am clear if I download the Satelite theme again it will contain the latest version? I purchased the theme almost five (5) months ago. I don't see on the Envato website any link related to downloading the latest version of a previously purchased theme so I assume that I need to download the theme again and it will contain the latest version. Please confirm that is the case. Thanks.
I think the process of updating the theme should be more transparent to the users. Some clarifications
- the 'theme needs an update' notification in admin -> themes dashboard is related only to themes stored in WordPress repository, and not to those coming from themeforest
- there is an Envato plugin which does notify users of theme updates
We are now having some difficulty with the Satelite Gutenberg Blocks plugin working with the theme. Over several days we have been having Bluehost look into the issue and they suggested that we contact the theme developer. It appears that several updates to the theme may have taken place within the past few weeks that is causing the issue with the Satelite Gutenberg Blocks plugin. When attempting to use Satelite Gutenberg Blocks Plugin within the Satelite Theme, we were seeing blank pages. Attached is a screenshot of the email from Blue Host. Will you be able to help us resolve the issue.
Joseph,
try updating the plugin to 1.1
it's included in the latest update but I attach it here for your convenience
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
There appears to be a series of updates including November 26, 2019. I am unable to update the theme through the Admin Panel as ClaPat Studios doesn't appear to allow for automatic updates through the Admin Panel or through Envato (Themeforest). We need an updated version of the Satelite Theme. We are still on 1.0 version of the Satelite theme right now and need the latest version right away. Just having and updated version of the Satelite Gutenberg Blocks Plugin will not resolve the issue without the updated version of the theme. Thank you.
Hi,
the latest version version of the theme is always available for download from themeforest.
How do I upgrade the theme? Will I lose all my changes?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi,
Thanks for the update. Just so I am clear if I download the Satelite theme again it will contain the latest version? I purchased the theme almost five (5) months ago. I don't see on the Envato website any link related to downloading the latest version of a previously purchased theme so I assume that I need to download the theme again and it will contain the latest version. Please confirm that is the case. Thanks.
Joseph
Hello Joseph,
I think the process of updating the theme should be more transparent to the users. Some clarifications
- the 'theme needs an update' notification in admin -> themes dashboard is related only to themes stored in WordPress repository, and not to those coming from themeforest
- there is an Envato plugin which does notify users of theme updates
https://envato.com/market-plugin/
When you download the theme or main archive from envato you are always downloading the latest version
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy