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Public Tickets

Carlos Vera Zoom Gallery ViewClosed   Humpton - Creative Portfolio Theme   Updated February 22, 2023 at 4:15pm   3 Most recent comment from Carlos Vera:Ok podeis cerrar el ticket Mina Zaki Black overlay on portfolio thumbnailsClosed   Humpton - Creative Portfolio Theme   Updated February 20, 2023 at 5:53pm   6 Most recent comment from Support Team:Thank you Mina for sharing this and I forwarded your suggestion to our web designer. Carlos Vera Cambiar la imagen de showcase en responsiveClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 9:29am   13 Most recent comment from Support Team:Hi Carlos yes you can change the prev code so that when the mobile image is not found will display the desktop imageif( wp_is_mobile() ){        $this->image = humpton_get_post_meta( HUMPTON_THEM ... sofiane probleme liée au headerClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 9:03am   2 Most recent comment from Support Team:Hi there, we will responding to your other ticket. Closing this as duplicate. Gauri Theme is brokenClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 4:31am   5 Most recent comment from Gauri:Thank you, I was able to resolve the issue by uploading the child theme.  Ondřej Časta Slow loading speedClosed   Humpton - Creative Portfolio Theme   Updated February 9, 2023 at 1:45pm   2 Most recent comment from Support Team:Hi there,I am not able to access your site https://www.castaondrej.cz/https://prnt.sc/mlcbjH_Bgwl0Have you tried also using a cache plugin such as W3 Total Cache? this is the plugin we use in our dem ... ali cssClosed   Humpton - Creative Portfolio Theme   Updated February 9, 2023 at 1:38pm   2 Most recent comment from Support Team:Hi there, that's correct, any issue with it? Danny Remove the preloader for the HTML only versionClosed   Humpton - Creative Portfolio Theme   Updated February 8, 2023 at 2:56pm   2 Most recent comment from Support Team:Hello Danny,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expert ... Carlos Vera Error en Página Th Green LeafsClosed   Humpton - Creative Portfolio Theme   Updated February 1, 2023 at 6:16pm   6 Most recent comment from Support Team:Hi all done, actually I reconstructed it manually no need for Classic Editor. Jorge Ivorra problem with menu and ajaxClosed   Humpton - Creative Portfolio Theme   Updated January 31, 2023 at 7:03am   42 Most recent comment from Support Team:Hello Jorge, great, thanks for the wp admin access You say: "there is no way to see the elements to be able to edit them, the black screen background with white letters does not allow you to see the s ... Deryan Monsalve Conflict with the theme and slider revolutionClosed   Humpton - Creative Portfolio Theme   Updated January 26, 2023 at 8:02am   10 Most recent comment from Support Team:Hi there, we made a fix in Humpton Core Plugin, can you retry now? Make sure you hard refresh the page (Ctrl+F5) before testing Florian Elementor scrolling issueClosed   Humpton - Creative Portfolio Theme   Updated January 23, 2023 at 7:30am   2 Most recent comment from Support Team:Hello Florian. Have you tried disabling smooth scrolling in customizer -> general settings? Smooth scroll library hijacks the scroll events and it may cause this side effects. Let us knowAlso, do you ... Carlos Vera Errores en Página de contactoClosed   Humpton - Creative Portfolio Theme   Updated January 19, 2023 at 5:54pm   2 Most recent comment from Support Team:Hi Carlos,First of all I don't see any map here:https://web.soluwater.com/contacto/In any case if you add it you need to have the google maps api key in customizer -> map settingsYou should add ... Carlos Vera Editar showcase sliderClosed   Humpton - Creative Portfolio Theme   Updated January 18, 2023 at 3:39pm   8 Most recent comment from Carlos Vera:Ok muchas gracias por el soporte!!! Aras Posts images wrong dimensionsClosed   Humpton - Creative Portfolio Theme   Updated January 11, 2023 at 1:41pm   9 Most recent comment from Aras:Thank you for the solution! :)