Public Tickets
Owen
Home page slider + colour optionsClosed
Updated October 1, 2019 at 9:50am
6
Most recent comment from Support Team:Ok Owen, we are closing this ticket and we respond to your other ticket you have opened.
DrDoll
Just Installed The Theme SSL issue + MobileClosed
Satelite WordPress Theme
Updated October 1, 2019 at 7:45am
5
Most recent comment from Support Team:Hi,the reason you have the icon you mentioned (site is not fully secured) is because some images are delivered via http:https://d.pr/free/i/4AYD1wto add comments to portfolio page follow the model fro ...
Kirill
WooCommerceClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 24, 2019 at 1:29pm
2
Most recent comment from Support Team:Hello Kirill,We have not tested or integrated the theme with woocommerce, so I cannot be too much of help here.
Nino
theme installationClosed
Satelite WordPress Theme
Updated September 23, 2019 at 4:32pm
2
Most recent comment from Support Team:Hi, sorry, so you bought Satelite and you want to switch to Grenada?
Rudolph Troncone
Adding another galleryClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 18, 2019 at 3:27pm
2
Most recent comment from Support Team:Hi Rudolph,We need to make some modifications to the Hervin Functionality Plugin and /js/scripts.js so we need access to Appearance -> Editor so we modify some files.So when you have it online somewhe ...
Jeffry Ramirez
Mobile Site is offClosed
Satelite WordPress Theme
Updated September 16, 2019 at 2:52pm
4
Most recent comment from Support Team:Hi Jeffry have you try using class full ?http://clapat.ro/themes/satelite/documentation/creating-content.html#css-classes
LEONCE
Loading problemsClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 14, 2019 at 3:38pm
3
Most recent comment from LEONCE:Hello,Thank you so much for your quick reply and all the hard work :)
Nikolay
MenuClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 13, 2019 at 4:01pm
8
Most recent comment from Nikolay:hello yes you can close this ticket.
Josh Sellars
Change Slider Items and backgroundsClosed
Updated September 13, 2019 at 9:31am
2
Most recent comment from Support Team:Hello Josh,You need to edit each of the portfolio items and then change the titles, subtitles and background images in portfolio item options (hero image, hero caption title & subtitle):https://d.pr/f ...
Tobias
Disable portfolio navigation at bottom of pageClosed
Updated September 12, 2019 at 5:23pm
2
Most recent comment from Support Team:Hi Tobias,try adding#project-nav { display: none;}in customizer -> additional CSS
Guillermo
Reload class in ajax transitionClosed
Tetriz - Creative Portfolio WordPress Theme
Updated September 12, 2019 at 5:20pm
2
Most recent comment from Support Team:Hi Guillermo,that's correct and it's because the AJAX page transitions does not load the target page it loads the target container inside the element of the current page.With this approach ...
Lawrence Meulenhoff
View case buttonClosed
Satelite WordPress Theme
Updated September 12, 2019 at 5:14pm
4
Most recent comment from Support Team:That's great! we are closing this ticket then.
Ariane Cosso
RefundClosed
Updated September 12, 2019 at 4:51pm
2
Most recent comment from Support Team:Hello Ariane,plz submit a refund request to envato and quote this ticket number in the comment - after we receive it we can approve it (if as you said you are within the 14 days of your purchase).
Giulio Crealia
404 error Url Back and ForwardClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated September 12, 2019 at 4:25pm
3
Most recent comment from Support Team:Hello Giulio,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the exper ...
Harry King
Google Map not workingClosed
Satelite WordPress Theme
Updated September 12, 2019 at 4:22pm
2
Most recent comment from Support Team:Hello Harry,You need a Google Maps API key that you paste in customizer -> map settings -> google maps api keyfor this key you need to enable Maps Javascript API, Geocoding and geolocating APIs in it ...