Public Tickets
Joana
JSON error in portfolioClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 30, 2020 at 5:16pm
6
Most recent comment from Support Team:Not a problem, I m glad you found the solution. All the best in the new year!
Eric Bornhop Bornhop
captioned imagedClosed
Munio - Creative Portfolio Theme
Updated December 30, 2020 at 5:13pm
2
Most recent comment from Support Team:Hi Eric,try.wp-block-image figcaption { display: none;}in customizer -> additional CSS
adrian sanchez
ajax faillClosed
Updated December 30, 2020 at 11:45am
14
Most recent comment from Support Team:https://help.market.envato.com/hc/en-us/categories/200216004Check Contact Us link
Torbjorn Grimstad
No possible to import demoClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 30, 2020 at 9:39am
4
Most recent comment from Support Team:Hi there, sometime Wordpress Importer fails during the import process, not sure why (problems related with the network, site storage etc). Glad you finally succeeded.
Andrii
Contact Form 7 RedirectionClosed
Munio - Creative Portfolio Theme
Updated December 30, 2020 at 9:27am
2
Most recent comment from Support Team:Hi Andrii,Try adding the contact page as custom link in your menu. This way the contact page will load without AJAX and the problem you mentioned will be solved. Thanks
Hieu Nguyen
Pause Control on Background VideoClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 20, 2019 at 6:49am
12
Most recent comment from Support Team:Hello,the video should be visible with @media only screen and (max-width: 1024px)even on iphone 7try to see if you are running some cached content
Anthony Harmon
Inserting Satielite ShortcodeClosed
Satelite WordPress Theme
Updated December 20, 2019 at 6:38am
14
Most recent comment from Support Team:Hello,You need to ask for a refund yourselfhttps://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Agustin Catalano
Critical Error in Website | URGENTClosed
Munio - Creative Portfolio Theme
Updated December 17, 2019 at 4:43pm
2
Most recent comment from Agustin Catalano:I solved it. You can close it.Some files weren't copied to the theme folder.Thanks.
Julien Brault-Chénier
MenuClosed
Satelite WordPress Theme
Updated December 15, 2019 at 4:32pm
2
Most recent comment from Support Team:Hi Juliennot problems with the menu when previewing the page in chrome, problem solved? Or maybe we should test in different conditions?https://d.pr/free/v/fQN0Wm
Julien Brault-Chénier
Embedded contentClosed
Satelite WordPress Theme
Updated December 13, 2019 at 4:45pm
8
Most recent comment from Support Team:Hello Julien,while inspecting the page i see an attribute of the fb video widget data-width="500" which in turn I think it makes the iframe fb video 500px wide.I'm not sure where this attribute ...
James
Portfolio itemsClosed
Satelite WordPress Theme
Updated December 13, 2019 at 8:36am
10
Most recent comment from Support Team:Ok, closing this ticket
Agustin Catalano
Full Screen Background ImageClosed
Munio - Creative Portfolio Theme
Updated December 11, 2019 at 7:37am
8
Most recent comment from Support Team:As I mentioned you can hide the footer or set its height to 0px plus this CSS code:.wp-block-cover, .wp-block-cover-image { margin: 0 0 0 0;}in customizer -> additional CSS
Julien Brault-Chénier
This is not an issue but a requestClosed
Satelite WordPress Theme
Updated December 10, 2019 at 5:19pm
2
Most recent comment from Support Team:Hello Julien,the large carousel is implemented in carousel-page.php and initialised in /js/scripts.js, function LargeShowcaseCarousel()
Rhys
Hero Videos not showing up on portfolio item pageClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 8, 2019 at 4:33pm
2
Most recent comment from Support Team:Hi there,both portfolio items play alright on my machine (the videos in hero section), could it be a matter of network speed?
Bianca
Remove word from URLClosed
Cubez - Creative WordPress Showcase Portfolio Theme
Updated December 7, 2019 at 3:58pm
2
Most recent comment from Support Team:Hello Bianca,You can go to theme options -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to re ...