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  Public Ticket #2431712
Homepage error Herovideo Iphone
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  • Filippo started the conversation

    I opened a public ticket because I noticed a very critical error affecting Iphone mobile devices. In practice it is impossible to scroll the homepage because it practically opens the video / photo uploaded in the portfolio. I am attaching a video to explain, unfortunately it is a problem that renders the iPhone template unusable. I hope for a quick solution to the problem. I attached a video registration made with an Iphone Xr. The problem appears using any mobile's browser. 

  •  1,810
    Support replied

    Hi Filippo

    It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, the problem with ios devices is they interpret the HTML 5 videos as videos without player so they will embed it it in a popup player. You should provide a poster image (hero image) for mobile in video portfolio options.

    However, I can see you have enables video on mobile 

    try the following:

     go to showcase-page.php and change the following line

    <video loop muted class="bgvid">

    to

    <video loop muted playsinline class="bgvid">

    same thing for /sections/hero_section_container.php

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Filippo replied

    Thanks for the assistance. However this problem does not concern the videos, because I tried to insert images and I still had the same problem. Furthermore, since this template is not responsive and customizable for mobile, it is not possible to upload different media. However I always have a small problem, if you notice the first letter "L" is placed a little above "Against freedom", there is a line shift in the text. 


    Then on the mobile the user experience is terrible, because the user scrolls at random and does not change the photo / video by passing on the elements of the homepage portfolio.
    I await response on the other ticket on having a user experience of the home page similar to your other Colega template http://preview.themeforest.net/item/colega-creative-ajax-portfolio-showcase-slider-template/full_screen_preview/26415197

    I believe this is a problem with the template, because I would like to have bought something that still has an adequate scrolling of the homepage on any notebook, device. Because you replied that I should do it, as it is too "personal" a problem. But I don't think it's correct, this scrolling method is really problematic on mobile, but also on the desktop. It would be perfect for each touch of the mouse, touchpad, or smartphone screen to switch to the image / video of the next portfolio element on the homepage. I hope for your collaboration, thank you.