Public Tickets
Anthony Harmon
Inserting Satielite ShortcodeClosed
Satelite WordPress Theme
Updated December 20, 2019 at 6:38am
14
Most recent comment from Support Team:Hello,You need to ask for a refund yourselfhttps://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Agustin Catalano
Critical Error in Website | URGENTClosed
Munio - Creative Portfolio Theme
Updated December 17, 2019 at 4:43pm
2
Most recent comment from Agustin Catalano:I solved it. You can close it.Some files weren't copied to the theme folder.Thanks.
Julien Brault-Chénier
MenuClosed
Satelite WordPress Theme
Updated December 15, 2019 at 4:32pm
2
Most recent comment from Support Team:Hi Juliennot problems with the menu when previewing the page in chrome, problem solved? Or maybe we should test in different conditions?https://d.pr/free/v/fQN0Wm
Julien Brault-Chénier
Embedded contentClosed
Satelite WordPress Theme
Updated December 13, 2019 at 4:45pm
8
Most recent comment from Support Team:Hello Julien,while inspecting the page i see an attribute of the fb video widget data-width="500" which in turn I think it makes the iframe fb video 500px wide.I'm not sure where this attribute ...
James
Portfolio itemsClosed
Satelite WordPress Theme
Updated December 13, 2019 at 8:36am
10
Most recent comment from Support Team:Ok, closing this ticket
Agustin Catalano
Full Screen Background ImageClosed
Munio - Creative Portfolio Theme
Updated December 11, 2019 at 7:37am
8
Most recent comment from Support Team:As I mentioned you can hide the footer or set its height to 0px plus this CSS code:.wp-block-cover, .wp-block-cover-image { margin: 0 0 0 0;}in customizer -> additional CSS
Julien Brault-Chénier
This is not an issue but a requestClosed
Satelite WordPress Theme
Updated December 10, 2019 at 5:19pm
2
Most recent comment from Support Team:Hello Julien,the large carousel is implemented in carousel-page.php and initialised in /js/scripts.js, function LargeShowcaseCarousel()
Rhys
Hero Videos not showing up on portfolio item pageClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 8, 2019 at 4:33pm
2
Most recent comment from Support Team:Hi there,both portfolio items play alright on my machine (the videos in hero section), could it be a matter of network speed?
Bianca
Remove word from URLClosed
Cubez - Creative WordPress Showcase Portfolio Theme
Updated December 7, 2019 at 3:58pm
2
Most recent comment from Support Team:Hello Bianca,You can go to theme options -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to re ...
Jesusweb1
How do I change the link in the portfolio pages! They say permanent links but do not explain how it is doneClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 7, 2019 at 3:52pm
2
Most recent comment from Support Team:Hi,if you want to change/remove 'hervin_portfolio' from the portfolio items urls:You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after savin ...
Matthew Isbrecht
Warnings displayed on front pageClosed
Newave - Wordpress Responsive One Page Parallax
Updated December 6, 2019 at 7:01pm
3
Most recent comment from Matthew Isbrecht:Thank you, I was able to get the header warning removed, but I'm not planning on using the twitter section so I removed it. All is well now, this ticket can be closed.
Lennard Wenzel
NofollowClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated December 6, 2019 at 3:45am
4
Most recent comment from Support Team:Hi Lennard , plz post it here in a private comment, it's safe.
Fred
Grenada Gutenberg BlocksClosed
Updated December 5, 2019 at 8:05am
3
Most recent comment from Fred:Hi,It solved the problem !Thank you very much Clapat Support !
Boyang
CSS MistakeClosed
Satelite WordPress Theme
Updated December 2, 2019 at 6:24pm
2
Most recent comment from Support Team:Hi there, make sure you are setting the menu as Primary Menu in Appearance -> Menus(the check box Primary Menu at the bottom of the current menu)
Joseph
Satelite Gutenberg Blocks PluginClosed
Satelite WordPress Theme
Updated November 29, 2019 at 6:26am
6
Most recent comment from Support Team:Hello Joseph,I think the process of updating the theme should be more transparent to the users. Some clarifications- the 'theme needs an update' notification in admin -> themes dashboard is ...