Public Tickets
HeijoMaxi
Revolution sliderClosed
Newave - Wordpress Responsive One Page Parallax
Updated June 30, 2020 at 12:54pm
17
Most recent comment from Support Team:Hello,yes, that's related with the chrome storage object which is 'undefined'https://prnt.sc/t9539tIt looks like you must declare the "storage" permission in the extension manifest to u ...
Myles I
Desktop & Mobile CustomizationsClosed
Updated June 28, 2020 at 12:22am
2
Most recent comment from Support Team:Hello Myles,my answers inline, bolded:(Animation) Show a different logo upon scroll-down (Desktop & Mobile) as I see that you don't have smooth scroll enabled, in /js/scripts.js you need to def ...
Thiago
Activating Theme Options Closed
Updated June 27, 2020 at 9:49pm
6
Most recent comment from Support Team:Hi Thiago,I did, and once i did I got redirected to the maintenance screen and I got stuck there:https://prnt.sc/t7nx5b
Myles I
Font Size, Broken Icons & ButtonsClosed
Updated June 27, 2020 at 2:13pm
2
Most recent comment from Support Team:Hi Myles, responded to your private ticket - plz provide wp admin access and we will start from there.
Myles I
Customize Portfolio SectionsClosed
Updated June 27, 2020 at 2:12pm
2
Most recent comment from Support Team:Hi Myles,
Have you tried adding a Grenada Container (if you are using Gutenberg) or a WPBakery row, set its background color and then add class 'full' to the Additional or Extra class names. ...
Myles I
Font AssistanceClosed
Updated June 27, 2020 at 12:25am
4
Most recent comment from Support Team:Hi Myles, try to decrease both line height and font size with#filters li a { font-size: 48px; line-height: 60px;}in customizer -> additional CSS
Vito Lucio
SEO: YOAST or SMART CRAWLClosed
Bauman
Updated June 26, 2020 at 9:57pm
2
Most recent comment from Support Team:Hi Vito,Never worked with Smart Crawl it may be a good plugin and Yoast is used by a lot of people.
Benjamin
Enabling front end editorClosed
Newave - Wordpress Responsive One Page Parallax
Updated June 26, 2020 at 3:29pm
2
Most recent comment from Support Team:Hello Benjamin, plz open /include/vc-config.php and remove/comment the following line:vc_disable_frontend();
Steve
Portfolio URLsClosed
Bauman
Updated June 23, 2020 at 12:56pm
2
Most recent comment from Support Team:Hello Steve,You can go to customizer -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refre ...
Mark Betteridge
Homepage clickthrough to projectsClosed
Munio - Creative Portfolio Theme
Updated June 22, 2020 at 10:02pm
2
Most recent comment from Support Team:Hi Mark, did you alter the showcase slides including a
james palmer
home carousel & portfolio hero imageClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated June 21, 2020 at 2:17pm
4
Most recent comment from Support Team:Hi,You can not make all the titles clickable because the URL to the project is inside the slide(which is full height) and captions are generated by js. You can inspect the code to understand better.
Chris
How to change Portfolio slug from hervin_portfolioClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated June 19, 2020 at 3:12pm
3
Most recent comment from Chris :Thank you so much!
Nicoletta Boyer
style sheet.css missingClosed
Maestro - Modern Portfolio Showcase WordPress Theme
Updated June 18, 2020 at 12:13pm
2
Most recent comment from Support Team:Hello Nicoletta,make sure you install the wordpress theme folder/archive and not the main folder (that contains also documentation and demo data)if you can provide wp admin access in a private commen ...
Manuel
Aruba - MapClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated June 16, 2020 at 4:16pm
2
Most recent comment from Support Team:Closing this ticket as problem has been solved.
Colin Richmond
Hervin Carousel issueClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated June 13, 2020 at 12:07am
2
Most recent comment from Support Team:Hello Colin,the fullscreen showcase slider does not display any other content - just the slider.And the slider id dynamically created out of the portfolio items you have created and assigned hero ima ...