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Public Tickets

Drew Transition Page / Load Page ColorClosed   Tetriz - Creative Portfolio WordPress Theme   Updated September 26, 2018 at 6:29am   2 Most recent comment from Support Team:Try adding.page-overlay .animate-box-bottom, .page-overlay .animate-box-left {    background-color: #202549;}in customizer -> additional CSS Cherian Map showing for development purpose onlyClosed   Wizzaro   Updated September 25, 2018 at 1:08pm   4 Most recent comment from Support Team:Try getting in touch via template's forumhttps://themeforest.net/item/wizzard-creative-ajax-portfolio-showcase-template/21310393/comments Hermann google maps problemClosed   Newave - Wordpress Responsive One Page Parallax   Updated September 25, 2018 at 8:00am   7 Most recent comment from Support Team:Hermann,The wordpress backend will show you updates if they are installed from wordpress.org not the one from themeforest.You should have 2.3 installed that's the latest.You can get it by re-downloadi ... Carloalberto Fornea Scripts error with child themeClosed   Newave - Wordpress Responsive One Page Parallax   Updated September 25, 2018 at 7:06am   2 Most recent comment from Support Team:It's not because of the child theme it's because of the https protocol. Send us wp admin access in a private comment if possible so we can have a look. Sam Robert Janssen portfolio pagesClosed   Villar - Creative Portfolio WordPress Theme   Updated September 25, 2018 at 6:01am   2 Most recent comment from Support Team:Hello Sam,try refreshing the permalinks by going to Settings -> Permalinks in admin and pressing Save.Make sure you don't get any error messages there.If the problem still persists send us wp admin ac ... Monish API KEYClosed   Legrand - Creative Photography Portfolio Theme   Updated September 22, 2018 at 5:50am   4 Most recent comment from Support Team:I attached a clip to show you where it is:https://d.pr/free/v/IB6yQKOn the other hand I can see that the map is working now.Plz reconsider your rating! sommer sam ResponsiveClosed   Wizzaro   Updated September 21, 2018 at 9:41am   27 Most recent comment from Support Team:HiThis is exactly the discussion forum for Wizzard HTML template, not WPPost your question there Cherian Email Client not workingClosed   Wizzaro   Updated September 18, 2018 at 4:02pm   2 Most recent comment from Support Team:Hi there,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat You can also post your question to the template's forum to get a faster answer.We ... Angela Make mainpage slider shorterClosed   Newave - Wordpress Responsive One Page Parallax   Updated September 18, 2018 at 8:58am   13 Most recent comment from Support Team:Hi Angela, I tried but this what I get: "Jetpack has locked your site's login page. Your IP address 162.144.200.143 has been flagged for potential security violations. You can unlock your login by ... Sergey Pozdniakov Закройте свой сайтClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated September 16, 2018 at 4:36pm   2 Most recent comment from Support Team:Thank you Sergey!We will fix the problem, we've just ported our domain to a new host and we omitted this. Agnese HomepageClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated September 13, 2018 at 9:14am   9 Most recent comment from Support Team:That's easy. After you created the aruba portfolio items, you create a page with Portfolio Template as page template.Then you assign this page as Front Page in Settings -> Reading.I can import only th ... JAMES backgound colourClosed   Berger - WordPress Creative Agency Portfolio Theme   Updated September 12, 2018 at 4:39pm   2 Most recent comment from Support Team:Hello James,Absolutely it's a simple CSS instruction you can add in your CSS custom section.We can help also setting a different color on each page, you just open a ticket with your pages url. Angela homepage slider not mobile friendlyClosed   Newave - Wordpress Responsive One Page Parallax   Updated September 12, 2018 at 4:28pm   2 Most recent comment from Support Team:Can you send us wp admin access in a private comment? Tejus Header layout, logo overlapping textClosed   Newave - Wordpress Responsive One Page Parallax   Updated September 12, 2018 at 2:54pm   4 Most recent comment from Support Team:Here is a FAQ describing the process:https://clapat.ticksy.com/article/2057/Let us know if something is unclear. Paul Install Theme plugin install failClosed   Wizzaro   Updated September 11, 2018 at 5:10pm   2 Most recent comment from Support Team:Hi Paul,Send us wp admin access in a private comment and we will try installing it for you. Looks like a network restriction on your hosting platform.