Public Tickets
Erik
RefundClosed
Wizzaro
Updated October 29, 2018 at 8:23am
2
Most recent comment from Support Team:Hello Erik,you can send a refund request using your Envato account, it will eventually get to us.
Cassandra Hertel
Updated version of WP Bakery pluginClosed
Cubez - Creative WordPress Showcase Portfolio Theme
Updated October 26, 2018 at 8:10am
6
Most recent comment from Support Team:Hello Cassandra, all done.
Rick
Template Upload ErrorClosed
Newave - Wordpress Responsive One Page Parallax
Updated October 26, 2018 at 7:01am
2
Most recent comment from Support Team:Hi Rick,this may be related with this topic:https://wordpress.org/support/topic/theme-upload-is-not-working-on-wordpress/You can also try uploading the theme via FTP.Let us know how it goes
Warwick Behrens
Style alteration portfolio layoutClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated October 25, 2018 at 6:30am
5
Most recent comment from Warwick Behrens:cool thanks. I will take a look
erica adams
Title LeadingClosed
Newave - Wordpress Responsive One Page Parallax
Updated October 22, 2018 at 6:47pm
5
Most recent comment from erica adams:Great catch, that did it. Thank you!
Ash D
menu scroll bar issueClosed
Newave - Wordpress Responsive One Page Parallax
Updated October 20, 2018 at 3:13pm
2
Most recent comment from Support Team:Hi there,find and open /js/scripts.js and find thi bit (change to what is bolded)//Navigation ScrollingjQuery(function() { jQuery('.nav a, .nav li a, #home-center a, a.move').bind('click',function(eve ...
maia benaim
questionClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated October 20, 2018 at 2:17pm
2
Most recent comment from Support Team:Hello MaiaIt's actually inside the main archive not inside the actual theme folder. I attach it here zipped.
Meshaal Alzohrah
Wizzaro home page doesn't look like the live previewClosed
Wizzaro
Updated October 20, 2018 at 8:28am
6
Most recent comment from Support Team:Hi there,If it's about this pagehttp://picmsh.com/portfolio/I changed the page template from Default to PortfolioYou need to assign a Featured Image for each of the portfolio items. That will be the t ...
Jesus Segrelles
Activate sahel core pluginClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated October 20, 2018 at 6:28am
6
Most recent comment from Support Team:Hello Jesus,
Aruba does not use and does not contain any plugin named Sahel Core plugin. This plugin is used by a different theme.
It uses Aruba Functionality Plugin which implements Aruba shortcod ...
Borja de Vega
Tetris - Replicating Hero Section within Main ContentClosed
Tetriz - Creative Portfolio WordPress Theme
Updated October 19, 2018 at 5:59pm
2
Most recent comment from Support Team:Hi there,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
We are only supporting WordPress themes and we lack the expertise to help you wit ...
Kayla Lamp
Scroll Broken in ChromeClosed
Berger - WordPress Creative Agency Portfolio Theme
Updated October 19, 2018 at 5:57pm
2
Most recent comment from Support Team:Kayla, is it possible to provide wp admin access in a private comment so we can have a look. It would be recommended to have rights using Appearance -> Editor.
Christina
Redirecting to a page from portfolio thumbnailClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated October 19, 2018 at 5:23pm
2
Most recent comment from Support Team:Hi Christina,you can add extra content (such as two column images for example) in the Portfolio Mixed template (above or below the portfolio grid. That would be the simplest solution.
Tyron Layley
Burger MenuClosed
Cubez - Creative WordPress Showcase Portfolio Theme
Updated October 12, 2018 at 4:22pm
10
Most recent comment from Support Team:Thank you Tyron for sharing your solution.
Warwick behrens
Implement shopify product “buttons”Closed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated October 12, 2018 at 4:20pm
3
Most recent comment from Support Team:Responded on comments section.
Matthieu
Audio on Video BackgroundClosed
California - A theme for Creatives
Updated October 12, 2018 at 6:32am
4
Most recent comment from Support Team:Hi Matthieu,sorry just to clarify: is it a california elementhttp://clapat.ro/themes/california-wordpress/california_portfolio/born-original/ or a WPBakery Page Builder element?If it's WPBakery Page ...