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Public Tickets

anita rahman Load time is very longClosed   Updated February 18, 2019 at 2:12pm   2 Most recent comment from Support Team:Hi Anita,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertise ... Dennis Ziegler bg colorClosed   Updated February 17, 2019 at 2:32pm   3 Most recent comment from Support Team:Hi Dennis,that's great, let us know if you have any other questions. Closing this ticket. Alessandro different sliderClosed   Updated February 15, 2019 at 10:50pm   12 Most recent comment from Support Team:Thank you Alessandro, appreciate it as well. Pratik Section InterchangedClosed   Tetriz - Creative Portfolio WordPress Theme   Updated February 15, 2019 at 5:07am   5 Most recent comment from Pratik:Thanks Ashwin Gupta Blog page issuesClosed   Updated February 15, 2019 at 12:46am   2 Most recent comment from Support Team:Decrease your hero post top padding:#hero.post-hero #hero-caption {    padding: 100px 60px 0px 60px;}For long words use this styles:-ms-word-wrap: break-word;word-wrap: break-word;in your case add ... ANDREW FAUX MEDIA CONTENT AND MOBILEClosed   Updated February 15, 2019 at 12:33am   4 Most recent comment from Support Team:Hello,this ticket is referring to the hero section in Grenada not the showcase slide.The slider caption in Grenada has the following structure, the example with Gold Man:  Gold Man The golden passag ... Kartik Solanki How to disable "ZOOMING" option in Popup Image?Closed   Updated February 15, 2019 at 12:29am   2 Most recent comment from Support Team:You just add an Image element not a Popup Image, that's the simplest solution.Right click for images - you have plugins for that you can useLook for 'Content Copy Protection' and/or 'No Right Click' ... Mike Reyes Text FormattingClosed   Updated February 15, 2019 at 12:12am   2 Most recent comment from Support Team:Hello Mike, This is workaround for making AJAX loading and WPBakery elements working. AJAX loading and WPBakery Of course, you can disable AJAX loading in theme options and the page would load normall ... Muva mobile video SATELITE themeClosed   Updated February 14, 2019 at 7:06pm   2 Most recent comment from Support Team:Hello,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertise to ... Pratik MenuClosed   Tetriz - Creative Portfolio WordPress Theme   Updated February 13, 2019 at 3:56pm   4 Most recent comment from Support Team:Yes, that's correct, looks like you solved the problem Greg Customise centred showcase to be full screenClosed   Updated February 13, 2019 at 3:53pm   3 Most recent comment from Support Team:Hi Greg,yes, inline styles implies they were added with javascript code. Luigi Maddaloni Portfolio grid templateClosed   Updated February 13, 2019 at 12:32am   4 Most recent comment from Support Team:Hi LuigiYes, you can group them in categories and then you just get the page with a special url which includes 'Portfolio_category' and the category slugso for example, in your case:http://misterlgra ... Alessandro hamburger menu on mobileClosed   ClaPat - Creative Masonry Blog WordPress   Updated February 12, 2019 at 11:47pm   8 Most recent comment from Support Team:Hi Alessandro,someone commented  this on line 127, in /sections/header_section.php// get_template_part('sections/primary_menu_section');so there are no menu items to be displayed for primary menu. Kartik Solanki Hero Caption Title in Portfolio Grid PageClosed   Updated February 11, 2019 at 10:32pm   3 Most recent comment from Kartik Solanki:Perfect! Thanks. yoyotte adone youtube video that does not loadClosed   Newave - Wordpress Responsive One Page Parallax   Updated February 11, 2019 at 7:24pm   9 Most recent comment from Support Team:Hello PatrickI basically replaced the http protocol in urls with https in /jsjquery.mb.YTPlayer.js file (path relative to root theme folder) because the site was hosted on https - I think this was the ...