Public Tickets
Jordan Stewart
Adding overlay to video backgroundsClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 27, 2019 at 4:59am
9
Most recent comment from Support Team:Hi Jordan, no I don't have a WordPress account and I actually need access to try to tweak the background.
Jordan Stewart
WPBakery Update RequestClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 23, 2019 at 4:30pm
4
Most recent comment from Support Team:Hi Greg, plz delete the account or make the comment private, the ticket is public. We updated the plugin.
Jordan Stewart
Disabling auto-play of video backgrounds until they are on screenClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 4:02pm
4
Most recent comment from Support Team:That's quite complex. you need implement an algorithm monitoring the scroll events and get the screen height of the video home section that will trigger a play. An the opposite, pause, when the s ...
Jordan Stewart
Hiding colored container paddingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:58pm
2
Most recent comment from Support Team:You can specify a padding for a specific section:https://d.pr/free/i/fqgL7f#contact .container { padding: 0px 0px;}in customizer -> additional CSS
Jordan Stewart
Possibility to stop video loopingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:47pm
2
Most recent comment from Support Team:Hello Jordan,
Plz open /sections/home_section_parallax_video
and on line 20 modify
autoplay: true
to
autoplay: true, loop: false,if this is related with top header video home section which is config ...
Rene
Cannot install ThemeClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 1, 2019 at 8:20am
16
Most recent comment from Support Team:Hello,you edit the page sections included in the one pager same as you would do for a normal page.(A page section is a page which has 'This page is a section' option set to 'Yes' a ...
Yunus Karahan
New Portfolio not showingClosed
Newave - Wordpress Responsive One Page Parallax
Updated April 17, 2019 at 2:55pm
5
Most recent comment from Yunus Karahan:I followed the video on this post and It's now working.https://clapat.ticksy.com//ticket/1747275/
Click
Theme EditingClosed
Newave - Wordpress Responsive One Page Parallax
Updated April 15, 2019 at 9:29pm
2
Most recent comment from Support Team:Hi there,Our demo runs on WordPress 5.1.1 and we have no problems editing the pages.https://d.pr/free/i/0I9ADyhttps://d.pr/free/i/AFmOIACan you detail the problems you are having and provide wp admin ...
Sola Soetan
How can I create a new page and make it appear on the home page?Closed
Newave - Wordpress Responsive One Page Parallax
Updated April 1, 2019 at 11:58pm
2
Most recent comment from Support Team:Hello Sola,in order for a page to appear as a section of the one pager you must do the following:- check 'This page is a section' in page options- add the page to the Main Menu at the positi ...
Gilles Gaspar
SSL / HTTPSClosed
Newave - Wordpress Responsive One Page Parallax
Updated March 22, 2019 at 12:30pm
2
Most recent comment from Support Team:Hello Gilles,The link that you have provided does not work:https://d.pr/free/i/Ubt9VQBut in any case if this is about Newave HTML template and not the WordPress theme, plz contact the author directly ...
Craig Steinberg
Split menu doesn't display properlyClosed
Newave - Wordpress Responsive One Page Parallax
Updated March 14, 2019 at 9:25pm
8
Most recent comment from Support Team:About 140px
Contact 0px
threshold values
About 120px
Contact 0px
Jan Breens
content placed next to [service] shortcode is rendered on topClosed
Newave - Wordpress Responsive One Page Parallax
Updated February 25, 2019 at 4:23pm
10
Most recent comment from Jan Breens:awesome, that worked. I'm just working on swapping out the page now. Thanks support, much appreciated!
yoyotte adone
youtube video that does not loadClosed
Newave - Wordpress Responsive One Page Parallax
Updated February 11, 2019 at 7:24pm
9
Most recent comment from Support Team:Hello PatrickI basically replaced the http protocol in urls with https in /jsjquery.mb.YTPlayer.js file (path relative to root theme folder) because the site was hosted on https - I think this was the ...
Lars
GutenbergClosed
Newave - Wordpress Responsive One Page Parallax
Updated February 8, 2019 at 8:22pm
2
Most recent comment from Support Team:Hello Lars,this demo runs on WP 5.0.3http://clapat.ro/themes/newave-reloadedthe only issue we are aware of (reported by our clients) is that for pages with big-length content scrolling through would o ...
Gavan
Short Code Button does not support Anchor Link ?Closed
Newave - Wordpress Responsive One Page Parallax
Updated February 6, 2019 at 4:33pm
2
Most recent comment from Support Team:Hi Gavanyou need to check what is the section id you are scrolling to. You can do that by inspecting the HTML source of the page. for example #about-usWhen you add the button shortcode specify also cl ...