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Public Tickets

Hana problem in installation the themeClosed   Montoya - Creative Portfolio Theme   Updated June 7, 2024 at 8:30am   2 Most recent comment from Support Team:Please use the private ticket to send us wp admin access. Closing this one. sofiane About installationClosed   Montoya - Creative Portfolio Theme   Updated June 5, 2024 at 4:03pm   12 Most recent comment from Support Team:Hi there, We finished setting up the demo data, please verify. You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them bec ... Mohamed Preloader White ScreenClosed   Montoya - Creative Portfolio Theme   Updated June 4, 2024 at 8:26pm   8 Most recent comment from Mohamed:Yes, the screen is grey (#1b1b1b). So the visitor would know that the website is loading instead on a pitch black screen... Alexander Aaron HTMLClosed   Montoya - Creative Portfolio Theme   Updated June 4, 2024 at 8:30am   16 Most recent comment from Support Team:We have approved the refund request a while ago https://prnt.sc/TTKlfBlulGzz As it states in the screenshot 'the Envato Help team are now on it and will process the request in 3-5 business days. ... quentin portfolio orderClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2024 at 2:18pm   2 Most recent comment from Support Team:Hi Quentin,Either you backdate the portfolio items (recommended) https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/ or you can use post reorder plugin such as this one: ... Sedick Custom FontsClosed   Montoya - Creative Portfolio Theme   Updated May 29, 2024 at 7:13am   5 Most recent comment from Sedick:Okay, thank you. I'll experiment with it FEYYAZ Hero sectionClosed   Montoya - Creative Portfolio Theme   Updated May 25, 2024 at 2:22pm   3 Most recent comment from Support Team:Hello,You have a faulty WordPress installation, that's why an ordinary page cannot be saved. But we approve your refund request as agreed. Best. Nicolas I need help figuring out how to easily change the portfolio images/videosClosed   Montoya - Creative Portfolio Theme   Updated May 22, 2024 at 3:29am   2 Most recent comment from Support Team:Hello Nicolas,What you need is actually modifying the hero section in page/portfolio item options. You can enable that when you edit the page/portfolio item.The hero image and the video URLs (if you e ... Vincent Latreille Change logoClosed   Montoya - Creative Portfolio Theme   Updated May 20, 2024 at 2:49pm   3 Most recent comment from Vincent Latreille:Thank you so much that was it! Nick Video Bug with AjaxClosed   Montoya - Creative Portfolio Theme   Updated May 16, 2024 at 4:56pm   12 Most recent comment from Nick:Awesome, thank you so much! Juan bautista Piezas envío video final Sem InnovaciónClosed   Montoya - Creative Portfolio Theme   Updated May 9, 2024 at 7:05am   2 Most recent comment from Support Team:Dear Juan,You have the option of submitting a refund request to Envatohttps://themeforest.net/refund_requests/new We regret this but, once again, this support forum is dedicated only to WordPress them ... Juan bautista PortfolioClosed   Montoya - Creative Portfolio Theme   Updated April 30, 2024 at 4:06pm   7 Most recent comment from Support Team:Ah ok, I get it, this is about the HTML template and not the WordPress theme.Plz contact the author directly regarding the HTML template https://themeforest.net/user/clapat This support forum is dedi ... Alberto Text color in accordion and othersClosed   Montoya - Creative Portfolio Theme   Updated April 22, 2024 at 6:58pm   6 Most recent comment from Alberto:Thank you very much.Alberto