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Public Tickets

Luigi Image and textClosed   Montoya - Creative Portfolio Theme   Updated June 24, 2024 at 8:26am   2 Most recent comment from Support Team:Hello LuigiEditing the theme is fairly easy: you have the portfolio items and normal pages with options and content. The most important portfolio options are the hero image and captions (title and su ... fash shaq SafariClosed   Montoya - Creative Portfolio Theme   Updated June 20, 2024 at 9:04am   3 Most recent comment from Sara Franchini:Hi @fash shaq, I tried to disable the smooth scroll in "General Settings" and the problem seems to be solved with the cards in homepage.Hope it helps :) Simeon Language TranslationClosed   Montoya - Creative Portfolio Theme   Updated June 18, 2024 at 7:15am   2 Most recent comment from Support Team:Hello Simeon,Not sure if you got the answer from your other ticket, however we ship a wpml config file with theme so you can use that plugin for multilingual translation (WPML plugin). For a free alte ... Lovepreet Elementor Custom Header not WorkingClosed   Montoya - Creative Portfolio Theme   Updated June 15, 2024 at 3:20pm   2 Most recent comment from Support Team:Hi there, if you can send us wp admin access so we can have a look? and give us the page URL?Two things:in ajax mode of operating we cannot guarantee all third party elements / plugins will work. CS ... MEX TranslatorClosed   Montoya - Creative Portfolio Theme   Updated June 13, 2024 at 4:53am   2 Most recent comment from Support Team:Hi there, 'Translator' caption comes from an audio element that has been inserted into the pagehttps://prnt.sc/CuVIimDs2qbUThis is not part of any Montoya plugins. if you can provide wp ad ... Hana installationClosed   Montoya - Creative Portfolio Theme   Updated June 8, 2024 at 3:07pm   2 Most recent comment from Support Team:Responded to your private ticket, closing this one. Hana problem in installation the themeClosed   Montoya - Creative Portfolio Theme   Updated June 7, 2024 at 8:30am   2 Most recent comment from Support Team:Please use the private ticket to send us wp admin access. Closing this one. sofiane About installationClosed   Montoya - Creative Portfolio Theme   Updated June 5, 2024 at 4:03pm   12 Most recent comment from Support Team:Hi there, We finished setting up the demo data, please verify. You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them bec ... Mohamed Preloader White ScreenClosed   Montoya - Creative Portfolio Theme   Updated June 4, 2024 at 8:26pm   8 Most recent comment from Mohamed:Yes, the screen is grey (#1b1b1b). So the visitor would know that the website is loading instead on a pitch black screen... Alexander Aaron HTMLClosed   Montoya - Creative Portfolio Theme   Updated June 4, 2024 at 8:30am   16 Most recent comment from Support Team:We have approved the refund request a while ago https://prnt.sc/TTKlfBlulGzz As it states in the screenshot 'the Envato Help team are now on it and will process the request in 3-5 business days. ... quentin portfolio orderClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2024 at 2:18pm   2 Most recent comment from Support Team:Hi Quentin,Either you backdate the portfolio items (recommended) https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/ or you can use post reorder plugin such as this one: ... Sedick Custom FontsClosed   Montoya - Creative Portfolio Theme   Updated May 29, 2024 at 7:13am   5 Most recent comment from Sedick:Okay, thank you. I'll experiment with it FEYYAZ Hero sectionClosed   Montoya - Creative Portfolio Theme   Updated May 25, 2024 at 2:22pm   3 Most recent comment from Support Team:Hello,You have a faulty WordPress installation, that's why an ordinary page cannot be saved. But we approve your refund request as agreed. Best. Nicolas I need help figuring out how to easily change the portfolio images/videosClosed   Montoya - Creative Portfolio Theme   Updated May 22, 2024 at 3:29am   2 Most recent comment from Support Team:Hello Nicolas,What you need is actually modifying the hero section in page/portfolio item options. You can enable that when you edit the page/portfolio item.The hero image and the video URLs (if you e ... Vincent Latreille Change logoClosed   Montoya - Creative Portfolio Theme   Updated May 20, 2024 at 2:49pm   3 Most recent comment from Vincent Latreille:Thank you so much that was it!