Public Tickets
Mike Reyes
Video thumbnailsnot playing on IOSClosed
Colega - Creative Portfolio Theme
Updated November 28, 2020 at 9:48am
2
Most recent comment from Support Team:Hello Mike,It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, t ...
John Andersson
DemoClosed
Colega - Creative Portfolio Theme
Updated November 26, 2020 at 6:48pm
6
Most recent comment from Support Team:Hello JohnWe have not tested or integrated the theme with Elementor, however if you disable AJAX in customizer -> general settings it should work fine.
Mark Bonner
ABOUT HeaderClosed
Satelite WordPress Theme
Updated November 24, 2020 at 3:57pm
3
Most recent comment from Mark Bonner:Thanks so much Guys, good luck with all you are doing. I really appreciated your support during the build of my site, thankyou.
Sean O\'Brien
Showcase images not showingClosed
Canela - Creative Portfolio Theme
Updated November 22, 2020 at 7:00pm
11
Most recent comment from Sean O\'Brien:Thanks for your help, changing host provider has fixed this issue for me!
Xavier
Left aligned hero titles on mobileClosed
Munio - Creative Portfolio Theme
Updated November 20, 2020 at 9:19pm
9
Most recent comment from Xavier:Looks great! Thank you!
natalia
Showcase image appearingClosed
Canela - Creative Portfolio Theme
Updated November 19, 2020 at 4:04pm
4
Most recent comment from Support Team:Hello Natalia,you need to replace the both versions of the logo (black and white) with your own.
Gábor Tomori
Showcase image appearingClosed
Canela - Creative Portfolio Theme
Updated November 19, 2020 at 9:24am
4
Most recent comment from Support Team:Hello Natalia,if you can provide wp admin access in a separate private ticket so we can preview your site?
Erik van Oosten
Full slider loopClosed
Updated November 17, 2020 at 8:21am
3
Most recent comment from Erik van Oosten:Thanks! This did the trick :)
cristina crippa
video sizeClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated November 16, 2020 at 3:56pm
6
Most recent comment from Support Team:Dear Cristina,We believe that the original video size is too big and we recommend having the video up to 1024px width
sameh
Change preloaderClosed
Munio - Creative Portfolio Theme
Updated November 16, 2020 at 1:58pm
2
Most recent comment from Support Team:Hello,the preloader is defined in header.php as follows (lines 16-25): � ...
Alan Cohen
Wide width on headers/paragraphsClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated November 16, 2020 at 10:46am
7
Most recent comment from Support Team:Yes, styles for alignwide are applying for screen widths greater than 768px:https://prnt.sc/vjyxny
Xavier
iOS glitch - Tapping Menu Freezes Entire Site - Only on Showcase PageClosed
Munio - Creative Portfolio Theme
Updated November 16, 2020 at 3:27pm
8
Most recent comment from Support Team:Hello Xavier,we replied to your other ticket - so we can close this one.
Shane Shirley
MY SITE IS BROKEN ON MOBILEClosed
Newave - Wordpress Responsive One Page Parallax
Updated November 16, 2020 at 8:18am
2
Most recent comment from Support Team:Hello Shane I this was solved by this ticket:https://clapat.ticksy.com/ticket/2597626/
sameh
change theme fonts.Closed
Munio - Creative Portfolio Theme
Updated November 16, 2020 at 8:15am
2
Most recent comment from Support Team:Hello,Although we do not recommend changing the fonts (because you may need to do a lot of collateral changes - margins, paddings etc) you can use plugin such Easy Google Fonts
https://wordpress.org ...
Stephen Osei
Data ImportClosed
Canela - Creative Portfolio Theme
Updated November 12, 2020 at 4:54pm
11
Most recent comment from Support Team:I've replaced all hero images from all portfolio items with ones coming from your media library (therefore coming from your own domain) otherwise the CORS policy on your site would not allow it ...