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Public Tickets

Leanne Romak Portfolio slider does not show on first clickClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 7, 2014 at 2:44pm   8 Most recent comment from Support Team:Hi, we are working to improve the expander, unfortunately this issue really occurs randomly and just on a few hosts of our clients, make it difficult to pinpoint the problem. Thank you Rika Tanabe error for install import.xmlClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 7, 2014 at 2:25pm   2 Most recent comment from Support Team:Hi,Install the theme first and then import the xml file using Wordpress importer (Tools -> Import)Thanks Ash D SEO issue with themeClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 3, 2014 at 3:50am   15 Most recent comment from Ash D:google removed itall goodthanks popup communications Parallax Image Inline StyleClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 2, 2014 at 6:17pm   4 Most recent comment from Support Team:Excellent! Seriously, then you can get all the support you need from your developer!Thanks Sheldon Stringer New Short CodeClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 2, 2014 at 5:31pm   5 Most recent comment from Support Team:Hi Sheldon,Send us plz the WP admin credentials (use private message)Thanks Marc Haarman Twitter error: something wrong with permissions?Closed   Newave - Wordpress Responsive One Page Parallax   Updated June 30, 2014 at 11:58am   2 Most recent comment from Support Team:Hi,can you check if the host ISP allows connections to the twitter server?It's very likely that this is the issue.Thanks Steven Ellis Link to Page Section to ScrollClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 29, 2014 at 4:12pm   2 Most recent comment from Steven Ellis:I have found a way. Thanks! Chris Fawkes Remove white from behind text under TABSClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 29, 2014 at 1:10am   3 Most recent comment from Chris Fawkes:That worked, thank you.  Marc Haarman Clients section logo'sClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 28, 2014 at 1:39pm   5 Most recent comment from Marc Haarman:Excellent. Thank you! Nicklas Vognsen Slow as hell!Closed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 11:12pm   2 Most recent comment from Support Team:Hi,optimize some of your images for web, here is a screenshot of the of the net latency I got (I admit tonight the internet was slow as well) but to give you a reference.Thanks popup communications font managementClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 11:06pm   2 Most recent comment from Support Team:Hi,All the fonts are loaded from google fonts.To add your own fonts you should look into changing lines 383 through 395 in functions.phpThank you Mike Welsh I need a blank page templateClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 11:01pm   2 Most recent comment from Support Team:Hi,Use this tag:/*Template name: Template Name*/at the very beginning of the file.Remove pretty much everything, keep get_header() and get_footer()Thanks Mike Welsh update to latest templateClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 10:55pm   2 Most recent comment from Support Team:Hello Mike,If you are referring to the theme upgrade here is some useful tips.http://clapat.ticksy.com/faq/2075Thanks Santiago B How to load images and what sizeClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 10:46pm   9 Most recent comment from Santiago B:Thanks guys! Very useful information Joshua Kagi WooCommerce IntegrationClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 27, 2014 at 10:40pm   2 Most recent comment from Support Team:Hi ,We have not integrated WooCommerce in our theme, therefore some custom work is needed.Other users who already integrated woocommerce are welcome to share their solutions here.Thank you!