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Public Tickets

Chris Donnelly Video embed on ipad not workingClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 31, 2014 at 10:33pm   2 Most recent comment from Support Team:Hi Chris,This is the image path: 'newave-theme/images/video-placeholder.jpg'Thanks! Vishal Kapoor Newave 1.2.1 - MapClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 29, 2014 at 12:32pm   4 Most recent comment from Support Team:The Contact form can be displayed in a separate page/contact section.Thanks Vishal Kapoor sending an email from Contact UsClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 29, 2014 at 12:31pm   4 Most recent comment from Support Team:Hi Vishal,You need to check with your webhosting provider if there isn't anything blocking out the email going out.Thanks Marcin Rutkowski Slider in Team sectionsClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 27, 2014 at 11:24pm   4 Most recent comment from Support Team:Hi Marcin,You can rename the old theme folder to have a backup and unpack and copy via ftp the latest version.the folder location is wp-content/themes/newave-themeAlternatively, you can remove the the ... Oliver Pfeiffer Portfolio extended single pageClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 27, 2014 at 10:58pm   5 Most recent comment from Support Team:Hi Oliver,If you select 'Your latest posts' as front page the default blog template will be displayed.If you select 'Static page' with the blog masonry template page, will displayed the blog masonry.T ... Nicole Müller Problems with Theme OptionsClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 27, 2014 at 10:33pm   2 Most recent comment from Support Team:Hi Nicole,Plz enable javascript execution on your wordpress installation, it will not work without itThanks Charles Fournie WPMLClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 27, 2014 at 10:09pm   2 Most recent comment from Support Team:Hi Charles,We are striving to release a new version of the theme with WPML support this month.Thank you for your patience and understanding.Best,Support team Jonas Climent How do I know my website runs on the last update?Closed   Newave - Wordpress Responsive One Page Parallax   Updated March 26, 2014 at 4:56pm   4 Most recent comment from Jonas Climent:Thanks for your great support! Vishal Kapoor Newave 1.2.1 - MapClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 26, 2014 at 7:56am   1 Most recent comment from Vishal Kapoor:I would like to reproduce the map just like the sample where the contact information covers that map and when you press on the "X", it reveals it.  Please help - first time coding a website with Word ... Sam Bolleter Define Color for an iconClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 24, 2014 at 11:13pm   2 Most recent comment from Support Team:Hi Sam,You can not add styles to a shortcode tag. You need to enter in Text mode and add there the html code for an icon. Here is an example:Regards Jonas Climent Portfolio: Thumbnails display wrong aspect ratio and thin black bars on vimeo videos. Closed   Newave - Wordpress Responsive One Page Parallax   Updated March 24, 2014 at 4:22pm   5 Most recent comment from Jonas Climent:Great! It worked perfectly!Thanks for your help. Alenka Paveo Menu problemClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 22, 2014 at 9:23pm   4 Most recent comment from Support Team:Hi guys,If you are using the first version of the menu, you must specify the right margins for each page included in the menu, in order to be aligned properly. You can find two values in page options: ... Laurens Coster Radial Counter IssueClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 21, 2014 at 9:30pm   4 Most recent comment from Support Team:Hi,I see only a video in the above mentioned portfolio item. Please advise. But please be aware that animated shortcodes are not supported in the inline portfolio expanders, only static. Thank you. David Gonzalez Home page slider is eluding meClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 20, 2014 at 2:59am   7 Most recent comment from Support Team:Hi David,Nikolas' warning is correct: ticket being public, username and password are visible, therefore I advise to change the pwd asap and/or delete the ticket.Thank you. Nat Davis Sample Data Home Page Isn't Displaying CorrectlyClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 18, 2014 at 2:23am   2 Most recent comment from Nat Davis:Have solved the problem after another re-read of the documentation. Apologies.