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Public Tickets

Zevil Message "Something went wrong with the plugin API"Closed   Newave - Wordpress Responsive One Page Parallax   Updated April 17, 2018 at 4:03pm   2 Most recent comment from Support Team:Is it possible to provide wp admin access (url, username and password) in a private comment so we can have a look? andrea transform-style preserve-3d not working in safariClosed   Newave - Wordpress Responsive One Page Parallax   Updated April 4, 2018 at 4:58pm   2 Most recent comment from Support Team:Hi Andrea,For more info please search on google how css transform work on browseres.https://stackoverflow.com/questions/11664255/webkit-transform-style-preserve-3d-not-working Dobrin Draganov WPBakery Page Builder does not work for the portfolio?Closed   Newave - Wordpress Responsive One Page Parallax   Updated April 3, 2018 at 6:17pm   2 Most recent comment from Support Team:Hi Dobrin,inline portfolio expanders load the content with Ajax. Some/most of the WPBakery elements require clients side initialization (js) which is possible only when the content is loaded normally. ... Dobrin Draganov Automatic theme updateClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 19, 2018 at 7:57pm   2 Most recent comment from Support Team:Hi Dobrin,thank you for your suggestion. As long as Envato review team allows this kind of change we will consider it in the future. Dobrin Draganov how to add new Awesome Icons FontClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 15, 2018 at 12:22pm   6 Most recent comment from Support Team:Perfect! Yes, if you installed and use Visual Composer. Liz LaManche Home Video Background stopped workingClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 13, 2018 at 1:03am   4 Most recent comment from Support Team:Hi Liz,Looks like you have top modify this line as welljQuery.getJSON('https://gdata.youtube.com/feeds/api/videos/' + videoID + '?v=2&alt=jsonc', function (data, status, xhr) {in /js/jquery.mb.YTPlaye ... Daniel Kalil Cannot set a non-Youtube video for "Full Screen Video Background" headerClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 9, 2018 at 3:10pm   2 Most recent comment from Support Team:Hello Daniel,fullscreen video background works only with youtube videos. Ramon emptyClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 7, 2018 at 2:29pm   4 Most recent comment from Support Team:Hi Ramon,just switched the front page from Home to Main Page.I took out Karim Gomez page from the Main Menu because of an error related with Element shortcode (perhaps related with Elementor?)Just rem ... Raza Zaidi PortfolioClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 2, 2018 at 3:30pm   13 Most recent comment from Support Team:Just create a page with Portfolio template and don't set it as section(This Page is a section set to No)and then just add it to the menu, it should work. Maggy Google MapsClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 2, 2018 at 8:35am   5 Most recent comment from Maggy:Hi, Problem is solved now. Seems to have been a caching issue.Thanks for all your help! Very much appreciated.Maggy Valentin Ott Mobile dropdown issueClosed   Newave - Wordpress Responsive One Page Parallax   Updated March 2, 2018 at 1:46am   12 Most recent comment from Support Team:Hi Valentin,Hard to say. Looking at this bit"output started at /home/mercomod/public_html/index.php:2" does not seem to be related with our theme.Can you check that file to see if everything is in ord ... Lars Portfolio preloader problem after update to newave 2.3Closed   Newave - Wordpress Responsive One Page Parallax   Updated March 1, 2018 at 8:14pm   6 Most recent comment from Support Team:Solved solitude cap broken code URGENTClosed   Newave - Wordpress Responsive One Page Parallax   Updated February 27, 2018 at 9:13pm   11 Most recent comment from Support Team:Ok, fixed this one as well. solitude cap unwanted space above header in chromeClosed   Newave - Wordpress Responsive One Page Parallax   Updated February 27, 2018 at 7:28pm   3 Most recent comment from Support Team:That was exactly the issue. 83des Uppercase in contact formeClosed   Newave - Wordpress Responsive One Page Parallax   Updated February 27, 2018 at 12:24am   3 Most recent comment from 83des:Dude, you really rock ! Your support is perfect. This works fine.Thank you very much for your help.