Public Tickets
Evan
Slow LoadingClosed
Newave - Wordpress Responsive One Page Parallax
Updated September 5, 2017 at 6:45am
2
Most recent comment from Support Team:Hello EvanI suspect the video playback/initialisation takes some time but I noticed two images Happy-Couple-Pose.jpg and Ailbhe-Upload.jpg that are quite big (over 1.5 Mb) and can be optimized for we ...
Lars
shortcode button does not open "_blank" pageClosed
Newave - Wordpress Responsive One Page Parallax
Updated August 29, 2017 at 10:26am
3
Most recent comment from Lars:Hello,yes, that's it! Indeed the wording "external" got me on the wrong way ...Thank you!
Craig
Header not showing in Newave themeClosed
Newave - Wordpress Responsive One Page Parallax
Updated August 28, 2017 at 2:52pm
5
Most recent comment from Craig:Thank you... very quick and effective response.
Matti Naakka
Front page portfolio itemsClosed
Updated August 28, 2017 at 2:11pm
2
Most recent comment from Support Team:Hello Mattion our demo site it shows threehttp://clapat.ro/themes/twelve-wp/not really sure what causes the problem. Just for testing have you tried adding the fourth item?Otherwise I would need wp ad ...
Matti Naakka
Error message: [LayerSliderWP] Slider not foundClosed
Updated August 26, 2017 at 7:24pm
3
Most recent comment from Matti Naakka:Hi,and thanks for the fast response. As I did some investigation, this turned to be a user mistake - the correct slider was not active from Pages->Landing page. Thanks anyway!
Ana
Favicon problemClosed
Bario - Showcase Portfolio WordPress Theme
Updated August 26, 2017 at 2:47pm
2
Most recent comment from Support Team:Hello Ana,you can set it in Admin -> Appearance -> Customize and has not been included in theme's options since it's part of wp admin since 4.3 versionhttps://codex.wordpress.org/Creating_a_Favicon#W ...
Candice
Contact Form Textarea SizeClosed
California - A theme for Creatives
Updated August 26, 2017 at 2:22pm
7
Most recent comment from Support Team:This is great Candice, appreciate sharing the solution.
Candice
About PageClosed
California - A theme for Creatives
Updated August 25, 2017 at 8:14am
4
Most recent comment from Support Team:Hello the disable the Parallax effect (which requires background image) and then go to 'Design Options' and change 'Background' color.
Grace
Top Left Corner Small Clickable IconClosed
California - A theme for Creatives
Updated August 21, 2017 at 5:33pm
2
Most recent comment from Support Team:Hello,plz adda.show-thumbnails { display: none;}in your theme options -> styling options -> custom CSSwhere exactly is the california logo can you send us the url of the portfolio page?
Andrew Haddow
Disabling the slider at the top of the pageClosed
Newave - Wordpress Responsive One Page Parallax
Updated August 17, 2017 at 10:16am
6
Most recent comment from Support Team:Added.home-section .text-slide-vertical{ display: none;}in theme options -> styling options -> custom CSS
AltShift
Mobile Site - Menu problemClosed
Berger - WordPress Creative Agency Portfolio Theme
Updated August 14, 2017 at 12:28pm
3
Most recent comment from AltShift:Thank you! All worked fine! Great support!! :)
Camillo
Menu Mobile BugClosed
Nerduck - Minimal and Creative Portfolio Theme
Updated August 14, 2017 at 10:42am
2
Most recent comment from Support Team:Hello Camillo,Please add to theme options -> styling options -> custom CSS
.flexnav li {
display:block;
}
AltShift
Berger Template HelpClosed
Berger - WordPress Creative Agency Portfolio Theme
Updated August 13, 2017 at 2:41pm
2
Most recent comment from Support Team:Hello , the home page looks fine now. Problem solved?
Grace
Youtube VideoClosed
California - A theme for Creatives
Updated August 7, 2017 at 12:33pm
4
Most recent comment from Support Team:Hello Graceto use the video embed shortcode you must provide:a poster image, an mp4 self hosted video and mp4 format self hosted videoand not a youtube linkTo insert a youtube video I added another Vi ...
Andrew Haddow
I can't change Colour and Spacing on Page ElementsClosed
Newave - Wordpress Responsive One Page Parallax
Updated August 6, 2017 at 7:23am
2
Most recent comment from Support Team:Hi Andrew to change the padding of the sections use:
container {
padding: 100px 20px;
}
in theme options -> styling options -> custom CSSdecrease 100px and/or 20pxregarding elements colour g ...