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Public Tickets

Michal Portfolio images missing or not loading – Bennet + Gutenberg   Bennet - Creative Portfolio WordPress theme   Updated 13 hours ago   5 Most recent comment from Michal:Hi, thank for the reply. I don’t have any security plugin installed on this WordPress site, and I don’t think the issue is server-related. The website is hosted on Webglobe, one of the largest hos ... Ksenija PortfolioClosed   Bennet - Creative Portfolio WordPress theme   Updated 1 day ago   6 Most recent comment from Support Team:Ok the closing the current ticket and we will continue our conversation in the private thread. [email protected] URGENT error installation bennet themeClosed   Bennet - Creative Portfolio WordPress theme   Updated 2 weeks ago   2 Most recent comment from Support Team:Hi there, If you can provide wp admin access in a private comment, we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Specify if you ... Ksenija Mobile horizontal scrollbarClosed   Bennet - Creative Portfolio WordPress theme   Updated September 19, 2025 at 3:29am   2 Most recent comment from Support Team:Hi Ksenija, Can you send us your site URL so we can inspect it and provide a solution?   Rick ajax page transition/loading not workingClosed   Bennet - Creative Portfolio WordPress theme   Updated September 17, 2025 at 6:17am   3 Most recent comment from Support Team:Hey Rick, Although this support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates, we advise you upload the theme files somewhere online and try aga ... Justin FAQ not available in WP VersionClosed   Bennet - Creative Portfolio WordPress theme   Updated September 8, 2025 at 3:31pm   6 Most recent comment from Support Team:Hmm Sorry,  have you tried enabling animation for the accordion? Ollya Random infinite loading issue with AJAX navigation / LazyLoadClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 4:42pm   10 Most recent comment from Support Team:Hello Ollya, Followed the use case you described but we were not able to reproduce it - tried in incognito mode with a hard refresh. go to home page -> click on the first portfolio item -> click Back ... Wilweia Issue on scrolling, ajax loading - GutenbergClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 9:14am   6 Most recent comment from Support Team:Hello, Regarding the password protected pages : yes it's working in page templates and portfolio items that are calling the_content() function - in order to display the content entered in the edi ... Sreeya Preloader CustomisationClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 8:20am   2 Most recent comment from Support Team:Try adding the following in customizer -> additional css .preloader-wrap {      background: #000; } of course changing the hex color to the color you want. Reynald theme installationClosed   Bennet - Creative Portfolio WordPress theme   Updated August 25, 2025 at 5:17am   15 Most recent comment from Support Team:Hello, Well, I get it however it's for us to guess what is wrong unless we are able to inspect it. So if you can upload it somewhere online so we can inspect it (provide wp admin access in a priv ... Giulia Remove "-" from the animationClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:56pm   5 Most recent comment from Giulia:Solved, thank you! Giulia Link Text Before/After Hero TitleClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:35pm   4 Most recent comment from Support Team:Hello Giulia, let's see - can you provide wp admin access in private comment with full rights using Appearance -> Theme file editor? Giulia MapClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:17pm   6 Most recent comment from Support Team:Hello Giulia, we have a flat rate of 50 Eu / hr - and we estimate this to be 1 hour. Let us know. in case you decide for it we need wp admin access with full rights using Appearance -> Theme file edit ... Hasan İmportClosed   Bennet - Creative Portfolio WordPress theme   Updated August 2, 2025 at 5:06am   2 Most recent comment from Support Team:Hi Hasan, It's basically using the WordPress Importer and an import file (one for Gutenberg and one for Elementor) that can be found in /demo-data folder of the main archive. Steps can be found i ... Abdullah Header customizationClosed   Bennet - Creative Portfolio WordPress theme   Updated July 31, 2025 at 5:10am   2 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ...