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Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How to optimise the speed of my website?

+2 more

5 Articles Colega - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Satelite WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

How to optimise the speed of my website?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

AJAX loading and WPBakery

+4 more

5 Articles Canela - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

+2 more

5 Articles Bauman

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Munio - Creative Portfolio Theme

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

How to optimise the speed of my website?

Map is not displayed properly

Hero Image on MacOS Safari

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+4 more

7 Articles Wizzaro

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

AJAX loading and WPBakery

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

What should be the 'standard size' for images?

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles California - A theme for Creatives

First Showcase Video slide does not play

How to change the color of a Contact Form 7 placeholder text

What should be the 'standard size' for images?

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How to optimise the speed of my website?

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

The portfolio items to load properly via showcase page. When you click on the project from the ajax slider, alot of the content is hidden. But when you view the portfolio item page, everything load perfectly.

What should be the 'standard size' for images?

How to optimise the speed of my website?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How to change the color of a Contact Form 7 placeholder text

What should be the 'standard size' for images?

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

How to change the color of a Contact Form 7 placeholder text

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

Hi, my shortcode icon missing from my editing pages. Any help pls?

I just bought your awesome Newave theme. What are the steps I need to take to lay out a one page portfolio?

Hello, How can I set up the responsiveness of my home page. I don\'t understand this part: "Page menu item margin right - responsive threshold (in pixels)"What do I enter there?Thank you!

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

How do I upgrade Berger theme?

How to optimise the speed of my website?

Visual Composer in portfolio pages

+7 more

Public Tickets

[email protected] URGENT error installation bennet theme   Bennet - Creative Portfolio WordPress theme   Updated 2 days ago   1 Most recent comment from [email protected]:I installed the theme as well as the required plugins however I have no pages, no data as if the site is not installed yet I am told active theme Kanti features not working properly   Montoya - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:Hello, In common.js, Horizontal Gallery function was first followed by the List Rotator function. I cut and paste the List Rotator function before the Horizontal Gallery function. Hard refresh and tes ... claudio dannhart videohero in mobile version   Humpton - Creative Portfolio Theme   Updated 2 weeks ago   4 Most recent comment from Support Team:Ok Claudio. We will respond to your other ticket shortly. Leonardo Barni Theme functionality   Montoya - Creative Portfolio Theme   Updated 2 weeks ago   4 Most recent comment from Support Team:Hi there, in this case you can modify the directly the file in the parent theme. Just to see if it makes any difference (in terms related to screen size) Ivan Montoya galleryClosed   Montoya - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello Ivan, you can decrease the size of the gallery thumbnails by decreasing the width which is expressed in view port width .moving-gallery li {    width: 25vw;} so you can say something like .mov ...