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Public Tickets

DANIELA Hello, I have a recurring problem. When I access any project from the homepage, and the cover photo is enlarged, a dot appears in the center of the image (it's like a hole). Is it possible to remove this and prevent this error from appearing? Thank you. Hole in the center of the cover image   Rayden - Creative Portfolio Theme   Updated 4 hours ago   1 Most recent comment from DANIELA:Hello,I have a recurring problem. When I access any project from the homepage, and the cover photo is enlarged, a dot appears in the center of the image (it's like a hole). Is it possible to remo ... Fernando Lima don't workClosed   Rayden - Creative Portfolio Theme   Updated October 24, 2025 at 10:00am   2 Most recent comment from Support Team:Dear Fernando, thanks for putting together a document so detailed. A lot the items are referring the order of portfolio items (your site vs live demo) so I simply changed that in customizer -> portfol ... Fernando Lima wordpress version don't workClosed   Rayden - Creative Portfolio Theme   Updated October 14, 2025 at 5:32pm   2 Most recent comment from Support Team:Hello Fernando, we responded to your other (private) ticket. It looks like you tried to import the main archive instead of the theme zip file.  Luke Moodley Unable to import demo contentClosed   Rayden - Creative Portfolio Theme   Updated June 14, 2025 at 5:02am   7 Most recent comment from Support Team:Hi Luke, as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ). You can ... xdrac body background imageClosed   Rayden - Creative Portfolio Theme   Updated June 13, 2025 at 10:36am   6 Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked! NowMemories Rayden video player size/ratioClosed   Rayden - Creative Portfolio Theme   Updated April 14, 2025 at 5:11am   2 Most recent comment from Support Team:Hello, this is my solution. assign a custom/additional css class name to the block for example my-video-portrait then you can assign the following code to customizer -> additional css .my-video-portra ... PIX RAYDENClosed   Rayden - Creative Portfolio Theme   Updated March 29, 2025 at 11:24am   5 Most recent comment from Support Team:Yes, sounds good... everything in order now? Tellus Images not showing and cannot edit in ElementorClosed   Rayden - Creative Portfolio Theme   Updated February 18, 2025 at 6:35am   10 Most recent comment from Support Team:Sure, that's why I asked, to send us an example (name of the page - that is not portfolio page template)? While at it wp admin access in a private comment? Patrick Stewart Customizing Rayden Theme and Nonfunctioning ElementsClosed   Rayden - Creative Portfolio Theme   Updated September 20, 2024 at 2:33am   4 Most recent comment from Patrick Stewart:Dear ClaPat:The reason I have used the ticketing system from envato is because YOU FAILED TO RESPOND TO MY SAME QUESTIONS POSTED ON THE COMMENTS SECTION OF THE PRODUCT PAGE - WHERE YOU ARE INFORMING I ... Shahzan Fullscreen sliderClosed   Rayden - Creative Portfolio Theme   Updated September 13, 2024 at 5:13pm   4 Most recent comment from Support Team:Hello, you can disable it with css without having to go to change the code. .load-no-ajax .slide-title-wrapper .slide-link {    pointer-events: none;} .swiper-slide .outer .slide-title.active-title ... Shabbir Portfolio Section Background Images StretchingClosed   Rayden - Creative Portfolio Theme   Updated September 6, 2024 at 1:32pm   4 Most recent comment from Support Team:It can be any as long as the images are optimized for webbut for your reference, for example, in our demo, the picture for Sheeran portfolio item is this size1920 x 1081 Shahzan WoocommerceClosed   Rayden - Creative Portfolio Theme   Updated September 4, 2024 at 11:04am   2 Most recent comment from Support Team:Hello,try adding the shop page as custom menu link in your menu, therefore bypassing ajax page transitions:https://www.creative-elements.ca/how-to-create-a-custom-link-in-your-wordpress-main-menu/ shahzan CACHE ISSUEClosed   Rayden - Creative Portfolio Theme   Updated September 4, 2024 at 10:38am   2 Most recent comment from Support Team:Sure,plz try adding the shop page as custom menu link in the menu, therefore bypassing ajax page transitionshttps://www.creative-elements.ca/how-to-create-a-custom-link-in-your-wordpress-main-menu/ Shahzan Black full screen sliderClosed   Rayden - Creative Portfolio Theme   Updated August 17, 2024 at 9:30am   2 Most recent comment from Support Team:Hi, what you need to do is replace hero images for ALL portfolio items with images coming from your media library. The WebGL library complains about images coming from different domains due to the COR ... Sebastien Woocommerce Account ShortcodeClosed   Rayden - Creative Portfolio Theme   Updated May 2, 2024 at 8:30am   9 Most recent comment from Sebastien:Perfect!  Thanks a lot !Best regards,Sébastien