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Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

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Public Tickets

claudio dannhart videohero in mobile version   Humpton - Creative Portfolio Theme   Updated 7 hours ago   3 Most recent comment from claudio dannhart:Thank you for the information. I have generally had so many issues with this theme that I decided to switch back to one of your classic themes for the client. Back to Newave. Leonardo Barni Theme functionality   Montoya - Creative Portfolio Theme   Updated 23 hours ago   3 Most recent comment from Leonardo Barni:Okay, thanks for the hypothetical solution. Just one question: how do I handle the child theme issue? Do I paste all the parent's js into the child theme and edit the string you suggested here, o ... Kanti features not working properly   Montoya - Creative Portfolio Theme   Updated 1 day ago   2 Most recent comment from Support Team:Hello Kanti, can you provide wp admin access in a private comment? and the name of the page you added these two elements? Ivan Montoya galleryClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Ivan, you can decrease the size of the gallery thumbnails by decreasing the width which is expressed in view port width .moving-gallery li {    width: 25vw;} so you can say something like .mov ... Antonio lightbox not working on elementorClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   11 Most recent comment from Support Team:Thanks Antonio for your suggestion, I appreciate it. I will forward it to our web designer.