Okay

Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

+2 more

5 Articles Colega - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

What should be the 'standard size' for images?

+2 more

5 Articles Satelite WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

How can I add my own custom icons/fonts to the theme?

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

+4 more

5 Articles Canela - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

+2 more

5 Articles Bauman

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Munio - Creative Portfolio Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How do I upgrade the theme? Will I lose all my changes?

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+4 more

7 Articles Wizzaro

What should be the 'standard size' for images?

Map is not displayed properly

How to optimise the speed of my website?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

Map is not displayed properly

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

What should be the 'standard size' for images?

+4 more

8 Articles California - A theme for Creatives

How can I add my own custom icons/fonts to the theme?

Map is not displayed properly

First Showcase Video slide does not play

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

AJAX loading and WPBakery

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

How to optimise the speed of my website?

Background shows as clear even though it is set to white

How to change the color of a Contact Form 7 placeholder text

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

First Showcase Video slide does not play

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

Hello,I use your wordpress theme but I would like to upgrade to its latest version.

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

Cannot activate Revolution Slider

My fullscreen parallax image is not responsive and does not scale well

Visual Composer in portfolio pages

+7 more

Public Tickets

DANIELA Hello, I have a recurring problem. When I access any project from the homepage, and the cover photo is enlarged, a dot appears in the center of the image (it's like a hole). Is it possible to remove this and prevent this error from appearing? Thank you. Hole in the center of the cover image   Rayden - Creative Portfolio Theme   Updated 9 hours ago   3 Most recent comment from DANIELA:Hello,It happens on the desktop too, wp admin access:user: xnpstuzgpass: hZJ7J!9jiM!thanks! Paul Lussier Responsive issues   Serano - Creative Portfolio Theme   Updated 2 days ago   4 Most recent comment from Paul Lussier:Hi there, I am very happy with how showcase listing appears on tablet and mobile. Now just out of curiosity, can you send me the css code for a smaller point size option on my desktop? Just want to pl ... sandraweese modify category filter icon   Nanotech - Creative Portfolio Theme   Updated 4 days ago   2 Most recent comment from Support Team:Hey Sandra that's again custom fork, we can change it to display a word instead, like 'Filters' (shorter to fits the filters' width)   Paul Lussier Image Gallery doesn't load   Serano - Creative Portfolio Theme   Updated 4 days ago   2 Most recent comment from Support Team:Hey Paul, that's great we are also using chagpt a lot however in this case the most likely reason ajax page transition. With ajax there is no page loading in the normal sense therefore some third ... Davide Unable to go back in Aruba portfolioClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated 4 days ago   5 Most recent comment from Davide:That's wonderful, works perfectly! Thanks again for the support. Best regardsDavide