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Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Colega - Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How to optimise the speed of my website?

+2 more

5 Articles Satelite WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

Map is not displayed properly

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

5 Articles Canela - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

+2 more

5 Articles Bauman

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

How to optimise the speed of my website?

+2 more

5 Articles Munio - Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How to optimise the speed of my website?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

+4 more

7 Articles Wizzaro

What should be the 'standard size' for images?

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

What should be the 'standard size' for images?

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles California - A theme for Creatives

How to optimise the speed of my website?

How to change the color of a Contact Form 7 placeholder text

First Showcase Video slide does not play

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

Background shows as clear even though it is set to white

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

The portfolio items to load properly via showcase page. When you click on the project from the ajax slider, alot of the content is hidden. But when you view the portfolio item page, everything load perfectly.

How to change the color of a Contact Form 7 placeholder text

First Showcase Video slide does not play

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

What should be the 'standard size' for images?

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

Hello,I use your wordpress theme but I would like to upgrade to its latest version.

How do I upgrade the theme? Will I lose all my changes?

I see the new update with the WPML Certificated.But the language selector that i had in the menu has disappeared, although it is enable. Do you know anything about this?

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How to optimise the speed of my website?

How to change the color of a Contact Form 7 placeholder text

How do I upgrade the theme? Will I lose all my changes?

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

How do I upgrade Berger theme?

What should be the 'standard size' for images?

Map is not displayed properly

+7 more

Public Tickets

Hannah Part of theme   Bennet - Creative Portfolio WordPress theme   Updated 4 days ago   4 Most recent comment from Support Team:Ok, have you tried modifying the end value in /sections/preloader_section.php https://prnt.sc/CThJxA7QIvc9   Eduardo can't change the social networks list   Montoya - Creative Portfolio Theme   Updated 4 days ago   2 Most recent comment from Support Team:Hello Eduardo, looks like you bought the HTML template version of Montoya.  Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support fo ... David Ellis Cacheing   Satelite WordPress Theme   Updated 4 days ago   4 Most recent comment from Support Team:That may be the pb - if you can ask your host to flush your CDN. Brian Stolker Page layout doesn't load properly on first visit – elements stacked vertically, correct grid/columns only after page refreshClosed   Rayden - Creative Portfolio Theme   Updated 1 week ago   3 Most recent comment from Support Team:Hello Brian, ok I am glad if this fixed the pb.  We can’t guarantee that third-party elements will work correctly with AJAX. In most cases, CSS is loaded in the page header and JavaScript effects a ... Rijad Importing themeClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Rijad if you can send us wp admin access in a private comment we can import and setup Elementor demo data free of charge (this is one of the perks of using our theme)