Okay

Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+2 more

5 Articles Colega - Creative Portfolio Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

+2 more

5 Articles Satelite WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

Map is not displayed properly

AJAX loading and WPBakery

How do I upgrade the theme? Will I lose all my changes?

+4 more

5 Articles Canela - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+2 more

5 Articles Bauman

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Munio - Creative Portfolio Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

How can I add my own custom icons/fonts to the theme?

How to change the color of a Contact Form 7 placeholder text

Map is not displayed properly

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

Map is not displayed properly

What should be the 'standard size' for images?

How to optimise the speed of my website?

+4 more

7 Articles Wizzaro

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

How to optimise the speed of my website?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

How to optimise the speed of my website?

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

How to optimise the speed of my website?

+4 more

8 Articles California - A theme for Creatives

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

Map is not displayed properly

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

AJAX loading and WPBakery

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

First Showcase Video slide does not play

Map is not displayed properly

What should be the 'standard size' for images?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

How to optimise the speed of my website?

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

How to change the color of a Contact Form 7 placeholder text

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

when I go back with the browser back button(Safari/Firefox) from my blog page or other url, i'm stuck with the preloader

My menu items are overlap the logo image. Why this is happening? thanks

When I try to install the theme I get the following error"Installing Theme from uploaded file: themeforest-6808797-newave-wordpress-responsive-one-page-parallax.zipUnpacking the package�Installing the theme�The package could not be installed. The theme is missing the style.css stylesheet.Theme install failed."I tried to install it twice. I Downloaded the .zip again from themeforest and tried again. This is on WordPress 4.0.1 Thanks

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade Berger theme?

+7 more