Okay

Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

What should be the 'standard size' for images?

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

+2 more

5 Articles Colega - Creative Portfolio Theme

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+2 more

5 Articles Satelite WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

What should be the 'standard size' for images?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+4 more

5 Articles Canela - Creative Portfolio Theme

What should be the 'standard size' for images?

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Bauman

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+2 more

5 Articles Munio - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

How to optimise the speed of my website?

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

How to change the color of a Contact Form 7 placeholder text

+4 more

7 Articles Wizzaro

Map is not displayed properly

What should be the 'standard size' for images?

How to optimise the speed of my website?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

Map is not displayed properly

+4 more

8 Articles California - A theme for Creatives

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

How to optimise the speed of my website?

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

AJAX loading and WPBakery

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

Map is not displayed properly

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

How to optimise the speed of my website?

Map is not displayed properly

First Showcase Video slide does not play

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

How to change the color of a Contact Form 7 placeholder text

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

How to change the color of a Contact Form 7 placeholder text

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

Hello,I use your wordpress theme but I would like to upgrade to its latest version.

How do I upgrade the theme? Will I lose all my changes?

When you click on one of my portfolio items, it drops down to a slider, I want the images to be center. How can I do that? I made the slider with a shortcode portfolio slider.

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

Map is not displayed properly

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

+7 more

Public Tickets

Michal Portfolio Header Gradient Not Disabling + Header Menu Color Bug in Dark Background   Bennet - Creative Portfolio WordPress theme   Updated 11 hours ago   5 Most recent comment from Michal:Thank you for your response.I’m sending the screenshot where I’m adjusting the “Disable Header Gradient” setting in Portfolio Item. I can also confirm that issue no. 2 (Incorrect header menu c ... Lagsurfer Portfolio Project List - Items order by RANDOMClosed   Nanotech - Creative Portfolio Theme   Updated 12 hours ago   6 Most recent comment from Support Team:Beautiful! sandraweese indipendant gallery thumbnails ?   Nanotech - Creative Portfolio Theme   Updated 12 hours ago   2 Most recent comment from Support Team:Hello Sandra, Yes, true you have to keep in mind that if you keep the point of interest close to the center usually you should be fine. We can implement with custom work  a new option that is display ... sandraweese imaeg gallery title   Nanotech - Creative Portfolio Theme   Updated 12 hours ago   2 Most recent comment from Support Team:Hello Sandra, I think it can be done with custom work. Do you want them (the captions) to be overlaid or underneath? Mark Lightbox dont working   Manifesto - Creative Portfolio Theme   Updated 6 days ago   4 Most recent comment from Support Team:Hi Mark, I went to Appearance -> Theme File Editor and selected /css/page-builders.css file and went to comment this bit: https://prnt.sc/PnOaxBDvaNod Hard refresh your page (Ctrl+F5) before testing t ...