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1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

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4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

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7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

6 Articles Bennet - Creative Portfolio WordPress theme

How can I add my own custom icons/fonts to the theme?

Map is not displayed properly

How to optimise the speed of my website?

+3 more

6 Articles Nanotech - Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+3 more

6 Articles Montoya - Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+3 more

6 Articles Manifesto - Creative Portfolio Theme

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+3 more

6 Articles Serano - Creative Portfolio Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

Map is not displayed properly

+3 more

6 Articles Harington - Creative Portfolio Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

+3 more

6 Articles Humpton - Creative Portfolio Theme

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

+3 more

6 Articles Ernest - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

+3 more

6 Articles Niran - Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

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6 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+3 more

6 Articles Colega - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+3 more

6 Articles Satelite WordPress Theme

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

+3 more

6 Articles Grenada - Creative Ajax Portfolio Showcase Slider Theme

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

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6 Articles ClaPat - Creative Masonry Blog WordPress

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

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7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

AJAX loading and WPBakery

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+4 more

6 Articles Canela - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

+3 more

6 Articles Antro - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+3 more

6 Articles Bauman

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

+3 more

6 Articles Rayden - Creative Portfolio Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

Map is not displayed properly

+3 more

6 Articles Munio - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

+3 more

7 Articles Holver - Minimal Portfolio WordPress Theme

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

Map is not displayed properly

How to optimise the speed of my website?

How to change the color of a Contact Form 7 placeholder text

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

7 Articles Wizzaro

AJAX loading and WPBakery

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

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8 Articles California - A theme for Creatives

How to optimise the speed of my website?

How to change the color of a Contact Form 7 placeholder text

How do I upgrade the theme? Will I lose all my changes?

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6 Articles Andra - Photography Portfolio WordPress Ajax Theme

Map is not displayed properly

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

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+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

First Showcase Video slide does not play

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How do I upgrade the theme? Will I lose all my changes?

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7 Articles Nerduck - Minimal and Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

Hello, I\'m trying to set up the permalink structure so that it reads http://www.websitename.com/page-name/. I change the settings in Wordpress to \'Custom Structure\' and use /%category%/%postname%/  - When I navigate to the pages now I receive a 404 error. Any advice in resolving the matter would be greatly appreciated. Thank you.

Hi,I\'ve followed the steps specified in the documentation for changing "newave_portfolio" to a custom slug, but it won\'t change.

My menu items are overlap the logo image. Why this is happening? thanks

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How to optimise the speed of my website?

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+7 more

Public Tickets

ravi When I click on an image, the same image does not open. Instead, a different image opens. The image shown on the front/thumbnail looks correct, but after clicking it, another image is displayed.Bug: Clicking Image Opens Different Image   Bennet - Creative Portfolio WordPress theme   Updated 3 days ago   17 Most recent comment from Support Team:You can write me on google chat [email protected] Hannah Part of themeClosed   Bennet - Creative Portfolio WordPress theme   Updated 1 week ago   4 Most recent comment from Support Team:Ok, have you tried modifying the end value in /sections/preloader_section.php https://prnt.sc/CThJxA7QIvc9   Eduardo can't change the social networks listClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Eduardo, looks like you bought the HTML template version of Montoya.  Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support fo ... David Ellis CacheingClosed   Satelite WordPress Theme   Updated 1 week ago   4 Most recent comment from Support Team:That may be the pb - if you can ask your host to flush your CDN. Brian Stolker Page layout doesn't load properly on first visit – elements stacked vertically, correct grid/columns only after page refreshClosed   Rayden - Creative Portfolio Theme   Updated 2 weeks ago   3 Most recent comment from Support Team:Hello Brian, ok I am glad if this fixed the pb.  We can’t guarantee that third-party elements will work correctly with AJAX. In most cases, CSS is loaded in the page header and JavaScript effects a ...