Okay

Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

+2 more

5 Articles Colega - Creative Portfolio Theme

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

+2 more

5 Articles Satelite WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

How to optimise the speed of my website?

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

AJAX loading and WPBakery

+4 more

5 Articles Canela - Creative Portfolio Theme

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+2 more

5 Articles Bauman

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

+2 more

5 Articles Munio - Creative Portfolio Theme

How to optimise the speed of my website?

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

Map is not displayed properly

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

What should be the 'standard size' for images?

How to optimise the speed of my website?

How to change the color of a Contact Form 7 placeholder text

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

+4 more

7 Articles Wizzaro

What should be the 'standard size' for images?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How to change the color of a Contact Form 7 placeholder text

What should be the 'standard size' for images?

+4 more

8 Articles California - A theme for Creatives

How to optimise the speed of my website?

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

What should be the 'standard size' for images?

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

Background shows as clear even though it is set to white

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

What should be the 'standard size' for images?

The portfolio items to load properly via showcase page. When you click on the project from the ajax slider, alot of the content is hidden. But when you view the portfolio item page, everything load perfectly.

Map is not displayed properly

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

How to optimise the speed of my website?

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

What should be the 'standard size' for images?

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

The full screen slider on portfolio items is not working?

When I try to install the theme I get the following error"Installing Theme from uploaded file: themeforest-6808797-newave-wordpress-responsive-one-page-parallax.zipUnpacking the package�Installing the theme�The package could not be installed. The theme is missing the style.css stylesheet.Theme install failed."I tried to install it twice. I Downloaded the .zip again from themeforest and tried again. This is on WordPress 4.0.1 Thanks

Map is not displayed properly

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

+4 more

10 Articles Berger - WordPress Creative Agency Portfolio Theme

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

Map is not displayed properly

+7 more

Public Tickets

Luke Moodley Updates every 12 hours causing site to go offline   ClaPat - Creative Masonry Blog WordPress   Updated 4 days ago   2 Most recent comment from Support Team:Hey Luke, I'm not aware of any regular scheduled maintenance updates in WPBakery. Also if you have shared license there is no access to automatic updates. Most likely this comes from your host, c ... Sylvain Right Pinned Section Error   Manifesto - Creative Portfolio Theme   Updated 4 days ago   6 Most recent comment from Support Team:Dear Sylvain, you need to enable smooth scrolling for the pinned section to work properly (in customizer -> general settings)   Hasan İmport   Bennet - Creative Portfolio WordPress theme   Updated 6 days ago   2 Most recent comment from Support Team:Hi Hasan, It's basically using the WordPress Importer and an import file (one for Gutenberg and one for Elementor) that can be found in /demo-data folder of the main archive. Steps can be found i ... Abdullah Header customizationClosed   Bennet - Creative Portfolio WordPress theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Abdullah Theme editorClosed   Bennet - Creative Portfolio WordPress theme   Updated 1 week ago   4 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ...