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Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

My fullscreen parallax image is not responsive and does not scale well

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

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5 Articles Colega - Creative Portfolio Theme

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

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5 Articles Satelite WordPress Theme

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6 Articles ClaPat - Creative Masonry Blog WordPress

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7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

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5 Articles Canela - Creative Portfolio Theme

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My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

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5 Articles Bauman

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

+2 more

5 Articles Munio - Creative Portfolio Theme

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

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7 Articles Holver - Minimal Portfolio WordPress Theme

Map is not displayed properly

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My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

How to optimise the speed of my website?

Hero Image on MacOS Safari

How can I add my own custom icons/fonts to the theme?

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7 Articles Villar - Creative Portfolio WordPress Theme

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7 Articles Wizzaro

Map is not displayed properly

AJAX loading and WPBakery

How can I add my own custom icons/fonts to the theme?

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7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

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7 Articles Enfolio - Portfolio Showcase WordPress Theme

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8 Articles California - A theme for Creatives

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6 Articles Andra - Photography Portfolio WordPress Ajax Theme

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7 Articles Tetriz - Creative Portfolio WordPress Theme

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8 Articles Pegasus -Showcase Portfolio WordPress Theme

How to optimise the speed of my website?

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What should be the 'standard size' for images?

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9 Articles Bario - Showcase Portfolio WordPress Theme

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7 Articles Squares - Interactive Design Agency Portfolio Wordpress

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8 Articles Soho - The Ultimate Portfolio WordPress Theme

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7 Articles Legrand - Creative Photography Portfolio Theme

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7 Articles Nerduck - Minimal and Creative Portfolio Theme

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26 Articles Newave - Wordpress Responsive One Page Parallax

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Public Tickets

ravi When I click on an image, the same image does not open. Instead, a different image opens. The image shown on the front/thumbnail looks correct, but after clicking it, another image is displayed.Bug: Clicking Image Opens Different Image   Bennet - Creative Portfolio WordPress theme   Updated 8 hours ago   17 Most recent comment from Support Team:You can write me on google chat [email protected] Hannah Part of theme   Bennet - Creative Portfolio WordPress theme   Updated 6 days ago   4 Most recent comment from Support Team:Ok, have you tried modifying the end value in /sections/preloader_section.php https://prnt.sc/CThJxA7QIvc9   Eduardo can't change the social networks list   Montoya - Creative Portfolio Theme   Updated 6 days ago   2 Most recent comment from Support Team:Hello Eduardo, looks like you bought the HTML template version of Montoya.  Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support fo ... David Ellis Cacheing   Satelite WordPress Theme   Updated 1 week ago   4 Most recent comment from Support Team:That may be the pb - if you can ask your host to flush your CDN. Brian Stolker Page layout doesn't load properly on first visit – elements stacked vertically, correct grid/columns only after page refreshClosed   Rayden - Creative Portfolio Theme   Updated 2 weeks ago   3 Most recent comment from Support Team:Hello Brian, ok I am glad if this fixed the pb.  We can’t guarantee that third-party elements will work correctly with AJAX. In most cases, CSS is loaded in the page header and JavaScript effects a ...