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1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Article Categories

5 Articles Hervin - Creative Ajax Portfolio Showcase Slider Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Colega - Creative Portfolio Theme

What should be the 'standard size' for images?

How to optimise the speed of my website?

How can I add my own custom icons/fonts to the theme?

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5 Articles Satelite WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

+2 more

6 Articles ClaPat - Creative Masonry Blog WordPress

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

How to optimise the speed of my website?

+3 more

7 Articles Aruba - Minimal Ajax WordPress Portfolio Theme

Map is not displayed properly

How to optimise the speed of my website?

AJAX loading and WPBakery

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5 Articles Canela - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

+2 more

5 Articles Bauman

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+2 more

5 Articles Munio - Creative Portfolio Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

+2 more

7 Articles Holver - Minimal Portfolio WordPress Theme

Map is not displayed properly

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

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8 Articles Cubez - Creative WordPress Showcase Portfolio Theme

Hero Image on MacOS Safari

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

+5 more

7 Articles Villar - Creative Portfolio WordPress Theme

What should be the 'standard size' for images?

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+4 more

7 Articles Wizzaro

What should be the 'standard size' for images?

AJAX loading and WPBakery

Map is not displayed properly

+4 more

7 Articles Maestro - Modern Portfolio Showcase WordPress Theme

What should be the 'standard size' for images?

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

+4 more

7 Articles Enfolio - Portfolio Showcase WordPress Theme

Map is not displayed properly

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

+4 more

8 Articles California - A theme for Creatives

My fullscreen parallax image is not responsive and does not scale well

What should be the 'standard size' for images?

How can I add my own custom icons/fonts to the theme?

+5 more

6 Articles Andra - Photography Portfolio WordPress Ajax Theme

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

My fullscreen parallax image is not responsive and does not scale well

+3 more

7 Articles Tetriz - Creative Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How can I add my own custom icons/fonts to the theme?

How do I upgrade the theme? Will I lose all my changes?

+4 more

8 Articles Pegasus -Showcase Portfolio WordPress Theme

My fullscreen parallax image is not responsive and does not scale well

How do I upgrade the theme? Will I lose all my changes?

How to change the color of a Contact Form 7 placeholder text

+5 more

9 Articles Bario - Showcase Portfolio WordPress Theme

First Showcase Video slide does not play

How do I upgrade the theme? Will I lose all my changes?

How can I add my own custom icons/fonts to the theme?

+6 more

7 Articles Squares - Interactive Design Agency Portfolio Wordpress

How to change the color of a Contact Form 7 placeholder text

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

+4 more

8 Articles Soho - The Ultimate Portfolio WordPress Theme

What should be the 'standard size' for images?

How to optimise the speed of my website?

How do I upgrade the theme? Will I lose all my changes?

+5 more

7 Articles Legrand - Creative Photography Portfolio Theme

How can I add my own custom icons/fonts to the theme?

What should be the 'standard size' for images?

Map is not displayed properly

+4 more

7 Articles Nerduck - Minimal and Creative Portfolio Theme

How do I upgrade the theme? Will I lose all my changes?

Map is not displayed properly

How can I add my own custom icons/fonts to the theme?

+4 more

26 Articles Newave - Wordpress Responsive One Page Parallax

I see the new update with the WPML Certificated.But the language selector that i had in the menu has disappeared, although it is enable. Do you know anything about this?

How do I create a Full width background image without parallax effect

I just bought your awesome Newave theme. What are the steps I need to take to lay out a one page portfolio?

+23 more

7 Articles Trent - Wordpress Responsive One Page Parallax

How do I upgrade the theme? Will I lose all my changes?

My fullscreen parallax image is not responsive and does not scale well

Map is not displayed properly

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10 Articles Berger - WordPress Creative Agency Portfolio Theme

How to change the color of a Contact Form 7 placeholder text

How to optimise the speed of my website?

What should be the 'standard size' for images?

+7 more

Public Tickets

Alejandro Headers and Hero   Montoya - Creative Portfolio Theme   Updated 9 hours ago   2 Most recent comment from Support Team:Dear Alejandro, thanks for contacting us.  Two important things: the hero that has an image as background includes a css class 'has-image' so you can use that in t=your css when you customi ... Paul Lussier Image galleries don't load   Serano - Creative Portfolio Theme   Updated 22 hours ago   1 Most recent comment from Paul Lussier:Hello,I had a ticket before regarding this issue and was told to disable the ajax loading in settings. Problem with that is then I have to sacrifice auto scroll which is fundamental to this site. Do y ... Kevin The theme options are unusable.   ClaPat - Creative Masonry Blog WordPress   Updated 1 day ago   9 Most recent comment from Support Team:Hello Kevin, plz try the following main .cd-main-content.cd-index {       background-color: #f2f2f2;       width: 100%; }   change the hex color code and add it to customizer -> addition ... Marc Poirier modifying colors   Manifesto - Creative Portfolio Theme   Updated 2 days ago   2 Most recent comment from Support Team:Hello Marc, there are two options working with background colors in tandem: one if the hex color itself and the other one sets the color scheme for the foreground elements (text, for example) based on ... Zakaria Header/Hero issue   Montoya - Creative Portfolio Theme   Updated 2 days ago   4 Most recent comment from Support Team:Hello Zakaria, So this text in the hero section https://prnt.sc/vMWEYfFFp1Cq do you want to replace it with an image, a logo perhaps?