Public Tickets
Sergio
Hero background image
Nanotech - Creative Portfolio Theme
Updated 23 hours ago
2
Most recent comment from Support Team:Hello Sergio,
that's correct, the hero image wrapper is on the same level and following the hero container.
What I assume you want to is to have the hero image displayed just underneath the hero ...
nuha
refundClosed
Nanotech - Creative Portfolio Theme
Updated September 20, 2025 at 1:29pm
2
Most recent comment from Support Team:Hello you can ask for a refund to Envato as all the sales are handled through them, notify us here when your are done.
nuha
no supportClosed
Nanotech - Creative Portfolio Theme
Updated August 31, 2025 at 8:39am
1
Most recent comment from nuha:please reply to my ticket
nuha
no supportClosed
Nanotech - Creative Portfolio Theme
Updated August 29, 2025 at 7:12am
2
Most recent comment from Support Team:Hi there, thanks for checking. Plz allow up to 48 hours to respond we are a small team and try to respond as soo as we can. We will process your ticket today.
Archit Bansal
URGENT! Bug with Portfolio Expand GallertClosed
Nanotech - Creative Portfolio Theme
Updated July 28, 2025 at 3:50pm
31
Most recent comment from Support Team:Hello,
I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing.
Valentin
Anchor link not workingClosed
Nanotech - Creative Portfolio Theme
Updated July 26, 2025 at 12:41pm
12
Most recent comment from Valentin:Looks good to me. You can close
Valentin
Preloader on first load only ?Closed
Nanotech - Creative Portfolio Theme
Updated July 23, 2025 at 4:44pm
11
Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;)
Valentin
Magic cursor customizationClosed
Nanotech - Creative Portfolio Theme
Updated July 22, 2025 at 7:04pm
6
Most recent comment from Support Team:Excellent!
Valentin
Questions about scroll between portfolio itemsClosed
Nanotech - Creative Portfolio Theme
Updated July 22, 2025 at 6:40pm
8
Most recent comment from Support Team:Hello Valentin, I think it can be done with custom work, we need to modify the code.
Valentin
Page 404Closed
Nanotech - Creative Portfolio Theme
Updated July 19, 2025 at 10:31pm
5
Most recent comment from Valentin:You can mark this as resolved.
johannes
issues with ajax & colorsClosed
Nanotech - Creative Portfolio Theme
Updated June 18, 2025 at 9:52am
8
Most recent comment from Support Team:I think it really depends on the context therefore what is the color you are trying to change for example? Where, exactly? if you can open a new ticket to avoid the long threads?
Kamil
Issues with Back Button and AJAX Loading in CustomizerClosed
Nanotech - Creative Portfolio Theme
Updated May 15, 2025 at 1:12pm
5
Most recent comment from Kamil:Thank you! Looks like it works now. I'm using childscript.js in child theme. But it still works here even without pointing directly in functions.php of child theme. But i used this nonetheless:fu ...
RODRIGO
I want to change the slug of the post type "Portfolio"Closed
Nanotech - Creative Portfolio Theme
Updated May 1, 2025 at 4:09am
2
Most recent comment from Support Team:Hello Rodrigo,
You can go to customizer -> portfolio settings to change the custom slug 'nanotech_portfolio'. Just enter your own and after saving the changes go to Settings -> Permalinks an ...
Dima
Ajax bug without smooth scrollClosed
Nanotech - Creative Portfolio Theme
Updated April 16, 2025 at 4:50am
12
Most recent comment from Support Team:Hi, can you please open a different ticket for this issue, appreciate it
julia
In portfolio section: Updating failed The response is not a valid JSON response.Closed
Nanotech - Creative Portfolio Theme
Updated March 9, 2025 at 9:19am
4
Most recent comment from Support Team:Hi Julia, this is a bit though one
the error I'm getting in the browser console is
"POST https://uxducat.com/wp-json/wp/v2/nanotech_portfolio/18?_locale=user 403 (Forbidden)"
it may indicate a co ...