hello, i purchased Trent and downloaded / uploaded as instructed. Wordpress tells me the theme is broken. It appears that i only purchased the Demo files not the Theme's files. please advice. thanks!
first purchase the Wordpress version then send me here the purchase code. Immediately after you bought the Wordpress version ask for a refund. Once it gets to us (it takes a couple of days - it has to go through envato) we will approve it right the way.
We received you refund request and we approved it. Hope envato will process it as soon as possible (we don't have control on how quick they will deposit the money to your account - 1-2 days from our experience)
hello, i purchased Trent and downloaded / uploaded as instructed. Wordpress tells me the theme is broken. It appears that i only purchased the Demo files not the Theme's files. please advice. thanks!
Hello Brian, have you purchased the Wordpress theme?
https://themeforest.net/item/trent-wordpress-responsive-one-page-parallax/10050004
or the html template? thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Yes,
first purchase the Wordpress version then send me here the purchase code. Immediately after you bought the Wordpress version ask for a refund. Once it gets to us (it takes a couple of days - it has to go through envato) we will approve it right the way.
Keep this ticket # for your reference.
Thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
It's also a good time to purchase it because we have a holiday sale!
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Ok, great here is the link for the refund
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
We received you refund request and we approved it. Hope envato will process it as soon as possible (we don't have control on how quick they will deposit the money to your account - 1-2 days from our experience)
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy