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  Public Ticket #946766
Theme Glitches and Page Breakdowns
Closed

Comments

  • Zhiyao started the conversation

    Hi,

    I am experiencing two major problems that render my website (www.zchen.ca) completely non-functional:

    #1:
    When I attempt to Add New or Edit a Post, the edit page is completely blank, and all fields and buttons are not functional. I basically cannot use the Post feature to make blog posts. (see attached screenshot).

    I have tried disabling all plugins and using different browsers, without success.

    I tried to revert back to the basic Twenty-Sixteen theme, and everything became functional. So I would like to know how I could make the Post editable and if you could help me patch this glitch with your theme.

    This glitch only affects Posts; Pages and Portfolio items are perfectly fine and editable..

    #2:
    After changing the theme to troubleshoot the problem, I reverted back to Nerduck theme. All the publications on my dashboard look fine, however, all the items of my portfolio seem broken and leads to a 404...

    My webpage basically lost its link to all the portfolio content. How can I make the frontpage items properly reach their respective pages?

    Thank you.

  •  1,974
    Support replied

    Hello, regarding posts we need to have a look. can you provide wp admin access in a private comment.

    Regarding 404 try refreshing the permalinks (Settings -> Permalinks and then press Save)

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Zhiyao replied privately
  •  1,974
    Support replied

    Hello, the layout of the post options was very odd. The tags and the categories panels were dragged over the editor covering it entirely.

    Updated VC and Revslider to the latest

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Zhiyao replied

    Thank you for the quick fix, I can edit posts now.

    All the page links are restored as well, what was the problem?

    But I noticed that the RevSlider galleries aren't displaying on my android devices running chrome... its just a blank space. They display correctly on my computer browser.

    Also in terms of styling; I changed the header, body and footer background color to #ccc.
    However, the background color is still white at two places: the dropdown menu items on the top, and the contact form fields on the Contact page. How could I make these elements have the same #ccc background color?

    Thanks you very much

  •  1,974
    Support replied

    Plz check the revslider settings it may be related with

    https://theme-fusion.com/forums/reply/reply-to-revolution-slider-not-showing-on-mobile-device-3/

    regarding the pages, I just refreshed the permalinks.

    add

    .flexnav li a {

        background: #ccc !important;

    }

    input {

       background-color: #ccc;

    }

    in theme options -> styling options -> custom css

    Thanks


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Zhiyao replied

    Thanks, the revSlider settings about mobile devices isn't there anymore in the newer version. I'll dig around their support page see if I can find something.

    Thanks a lot for the super fast responses; best support all around! 10/10 would recommend.

  •  1,974
    Support replied

    Thank you. 

    If you feel compelled to rate our theme you can do so in you envato account, Downloads section (under Download button).

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy