Comments 2David started the conversationOctober 7, 2016 at 1:00pmHi, Yo can see the trouble in home page. We never show the scroll efect and the menu movil is broke. The trouble is with vc_composer and if you go to blog page, there is no vc_composer content http://innedu.es/ -> error jshttp://innedu.es/blog/ Console error: vc-tabs.min.js?ver=4.12.1:1 Uncaught TypeError: Cannot read property 'getRelatedTab' of undefinedchangeHandler @ vc-tabs.min.js?ver=4.12.1:1dispatch @ jquery.js?ver=1.12.4:3r.handle @ jquery.js?ver=1.12.4:3trigger @ jquery.js?ver=1.12.4:3a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2(anonymous function) @ jquery.js?ver=1.12.4:3each @ jquery.js?ver=1.12.4:2each @ jquery.js?ver=1.12.4:2trigger @ jquery.js?ver=1.12.4:3transition @ bootstrap.min.js?ver=4.6.1:194show @ bootstrap.min.js?ver=4.6.1:178toggle @ bootstrap.min.js?ver=4.6.1:199t @ bootstrap.min.js?ver=4.6.1:161(anonymous function) @ bootstrap.min.js?ver=4.6.1:206each @ jquery.js?ver=1.12.4:2each @ jquery.js?ver=1.12.4:2e.fn.collapse @ bootstrap.min.js?ver=4.6.1:202(anonymous function) @ bootstrap.min.js?ver=4.6.1:215dispatch @ jquery.js?ver=1.12.4:3r.handle @ jquery.js?ver=1.12.4:3 Thanks 2,006Support repliedOctober 7, 2016 at 7:04pmThis indeed breaks the js execution therefore the smooth scrolling effect.Are you using Visual Composer tabs element in one of the page sections?Here is a similar pb with the fix:https://wordpress.org/support/topic/product-data-tabs-are-not-working/Found the issue. Here’s the fix: You need to disable rights Visual Composer for products. (VC Settings > Role Manager) Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2David repliedOctober 24, 2016 at 12:55pmGood morning,We still have problems with the scroll and the menu in the mobile version. We don't have product rights as you say...THIS IS VERY URGENT, OUR CLIENTS CAN'T ACCES TO THE MENU IN MOBILE... 2,006Support repliedOctober 24, 2016 at 1:03pmSorry I don't see the attachment...Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2David repliedOctober 24, 2016 at 1:06pmYou will find it again attached. Thank you 2,006Support repliedOctober 24, 2016 at 1:21pmIs it possible to provide wp admin credentials in a private comment? It's a visual composer issue, not the theme.Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio David replied privately 2,006Support repliedOctober 24, 2016 at 1:56pmvc-tabs.min.js?ver=4.12.1:1 Uncaught TypeError: Cannot read property 'getRelatedTab' of undefinedthis is what you get in js console when you click a menu item which breaks the smooth scrolling effectI can see you are using VC tabs in Esencia and Experiencia. Can you replace them? They are deprecated.Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2David repliedOctober 24, 2016 at 1:58pm¿What do you mean with replace them? Do we need to update the visual composer for the site, or only for Esencia y Experiencia? ¿How? 2,006Support repliedOctober 24, 2016 at 2:04pmYou just need to replace the tabs in the page content. there are tabs elements in these pages. Do you know what what I'm referring to?http://d.pr/i/Ory5ThanksThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2,006Support repliedOctober 24, 2016 at 2:04pmthere is a conflict between these bootstrap menus and these tabsThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2David repliedOctober 24, 2016 at 5:54pmBut when you say replace it, do you mean eliminate them and create them again?Does this afect to the menu for mobile also? 2,006Support repliedOctober 24, 2016 at 8:58pmNo, I mean remove just the tabs and use something else instead. That's the fix.Those tabs are causing the menu error on mobile.ThanksThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 2David repliedNovember 7, 2016 at 9:14pmBut those tabs are part of visual composer, they should work, as we use them in other pages... 2David repliedNovember 7, 2016 at 9:31pmWhen I click on the button of the menu in the mobile version, this is the error that appears:vc-tabs.min.js?ver=4.12.1:1 Uncaught TypeError: Cannot read property 'getRelatedTab' of undefined(…)changeHandler @ vc-tabs.min.js?ver=4.12.1:1 dispatch @ jquery.js?ver=1.12.4:3 r.handle @ jquery.js?ver=1.12.4:3 trigger @ jquery.js?ver=1.12.4:3 a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2 (anonymous function) @ jquery.js?ver=1.12.4:3 each @ jquery.js?ver=1.12.4:2 each @ jquery.js?ver=1.12.4:2 trigger @ jquery.js?ver=1.12.4:3 transition @ bootstrap.min.js:194 show @ bootstrap.min.js:178 toggle @ bootstrap.min.js:199t @ bootstrap.min.js:161 (anonymous function) @ bootstrap.min.js:206 each @ jquery.js?ver=1.12.4:2 each @ jquery.js?ver=1.12.4:2 e.fn.collapse @ bootstrap.min.js:202 (anonymous function) @ bootstrap.min.js:215 dispatch @ jquery.js?ver=1.12.4:3 r.handle @ jquery.js?ver=1.12.4:3 2,006Support repliedNovember 8, 2016 at 12:00pmIt looks like the visual composer tabs are deprecated:http://d.pr/i/VQQHThanksThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Sign in to reply ...
Hi,
Yo can see the trouble in home page. We never show the scroll efect and the menu movil is broke. The trouble is with vc_composer and if you go to blog page, there is no vc_composer content
http://innedu.es/ -> error js
http://innedu.es/blog/
Console error:
vc-tabs.min.js?ver=4.12.1:1 Uncaught TypeError: Cannot read property 'getRelatedTab' of undefinedchangeHandler @ vc-tabs.min.js?ver=4.12.1:1dispatch @ jquery.js?ver=1.12.4:3r.handle @ jquery.js?ver=1.12.4:3trigger @ jquery.js?ver=1.12.4:3a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2(anonymous function) @ jquery.js?ver=1.12.4:3each @ jquery.js?ver=1.12.4:2each @ jquery.js?ver=1.12.4:2trigger @ jquery.js?ver=1.12.4:3transition @ bootstrap.min.js?ver=4.6.1:194show @ bootstrap.min.js?ver=4.6.1:178toggle @ bootstrap.min.js?ver=4.6.1:199t @ bootstrap.min.js?ver=4.6.1:161(anonymous function) @ bootstrap.min.js?ver=4.6.1:206each @ jquery.js?ver=1.12.4:2each @ jquery.js?ver=1.12.4:2e.fn.collapse @ bootstrap.min.js?ver=4.6.1:202(anonymous function) @ bootstrap.min.js?ver=4.6.1:215dispatch @ jquery.js?ver=1.12.4:3r.handle @ jquery.js?ver=1.12.4:3
Thanks
This indeed breaks the js execution therefore the smooth scrolling effect.
Are you using Visual Composer tabs element in one of the page sections?
Here is a similar pb with the fix:
https://wordpress.org/support/topic/product-data-tabs-are-not-working/
Found the issue. Here’s the fix:
You need to disable rights Visual Composer for products. (VC Settings > Role Manager)
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
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https://x.com/clapatdesign
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https://www.tiktok.com/@clapatstudio
Good morning,
We still have problems with the scroll and the menu in the mobile version. We don't have product rights as you say...
THIS IS VERY URGENT, OUR CLIENTS CAN'T ACCES TO THE MENU IN MOBILE...
Sorry I don't see the attachment...
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
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https://www.tiktok.com/@clapatstudio
You will find it again attached.
Thank you
Is it possible to provide wp admin credentials in a private comment? It's a visual composer issue, not the theme.
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
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https://x.com/clapatdesign
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https://www.tiktok.com/@clapatstudio
vc-tabs.min.js?ver=4.12.1:1 Uncaught TypeError: Cannot read property 'getRelatedTab' of undefined
this is what you get in js console when you click a menu item which breaks the smooth scrolling effect
I can see you are using VC tabs in Esencia and Experiencia. Can you replace them? They are deprecated.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
¿What do you mean with replace them? Do we need to update the visual composer for the site, or only for Esencia y Experiencia? ¿How?
You just need to replace the tabs in the page content. there are tabs elements in these pages. Do you know what what I'm referring to?
http://d.pr/i/Ory5
Thanks
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
there is a conflict between these bootstrap menus and these tabs
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
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https://www.tiktok.com/@clapatstudio
But when you say replace it, do you mean eliminate them and create them again?
Does this afect to the menu for mobile also?
No, I mean remove just the tabs and use something else instead. That's the fix.
Those tabs are causing the menu error on mobile.
Thanks
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
But those tabs are part of visual composer, they should work, as we use them in other pages...
When I click on the button of the menu in the mobile version, this is the error that appears:
vc-tabs.min.js?ver=4.12.1:1
Uncaught TypeError: Cannot read property 'getRelatedTab' of undefined(…)
changeHandler @ vc-tabs.min.js?ver=4.12.1:1
dispatch @ jquery.js?ver=1.12.4:3
r.handle @ jquery.js?ver=1.12.4:3
trigger @ jquery.js?ver=1.12.4:3
a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2
(anonymous function) @ jquery.js?ver=1.12.4:3
each @ jquery.js?ver=1.12.4:2
each @ jquery.js?ver=1.12.4:2
trigger @ jquery.js?ver=1.12.4:3
transition @ bootstrap.min.js:194
show @ bootstrap.min.js:178
toggle @ bootstrap.min.js:199t @ bootstrap.min.js:161
(anonymous function) @ bootstrap.min.js:206
each @ jquery.js?ver=1.12.4:2
each @ jquery.js?ver=1.12.4:2
e.fn.collapse @ bootstrap.min.js:202
(anonymous function) @ bootstrap.min.js:215
dispatch @ jquery.js?ver=1.12.4:3
r.handle @ jquery.js?ver=1.12.4:3
It looks like the visual composer tabs are deprecated:
http://d.pr/i/VQQH
Thanks
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio