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  Public Ticket #665222
front end white screen
Closed

Comments

  • Diego started the conversation

    Hello there!

    Since a couple of days and without make any changes in the admin panel or css, my website (sr-x.com) is randomly failing to show. Seems like the site is loading but a white overlay is covering the page. I can still log in to my admin panel but i cant figure out where the issue is coming from. I think that it might be related to the loading animation?

    Screenshot attached

    I would appreciate any help because I'm showing the web this days to potential customers.

    Thanks a lot for your help!

  •  1,778
    Support replied

    Hello!

    You have a js error on your site which I believe is the culprit for this behavior:

    scripts.js:35 Uncaught SyntaxError: Unexpected token return

    first of of all it looks like scripts.js has been minified and the theme root folder name has been changed from \'nerduck-theme\' to \'srx\'

    Without accusing you of anything, there is also an issue if you resell the theme under a different name , that will be a breach of copyright laws. You must buy a new license for each new customer project.

    Thank you


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Diego replied

    Hi

    Thanks a lot, problem solved. Cloudflare was minifying the JS and that was causing the issue. I had to deactivate minification of JS which is not ideal but it will do the job for now.

    Regarding your copyright concerns, I\'m not reselling your theme to anyone. I just changed the folder name from \"Nerduck\" to \"MyName\" which is pretty common practice.

    Thanks a lot for your help. Great theme and the website looks great on it!

    Cheers!

  •  1,778
    Support replied

    Ok, most welcome, no worries then.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy