Okay
  Public Ticket #625391
Revolution Slider Plugin
Closed

Comments

  • Germain started the conversation
    January 5, 2016 at 2:27am

    Hello,

    It is impossible for me to activate the Revolution Slider plugin.

    The error message is :

    Fatal error: Uncaught exception 'Exception' with message 'fetch - ERROR: relation "wp_revslider_css" does not exist LINE 1: select * from wp_revslider_css where handle = '.tp-caption.m... ^
    ---
    Query: select * from wp_revslider_css where handle = '.tp-caption.medium_grey'' in /app/wp-content/plugins/revslider/includes/framework/functions.class.php:14 Stack trace: #0 /app/wp-content/plugins/revslider/includes/framework/db.class.php(26): RevSliderFunctions::throwError('fetch - ERRO...', -1) #1 /app/wp-content/plugins/revslider/includes/framework/db.class.php(41): RevSliderDB->throwError('fetch - ERRO...') #2 /app/wp-content/plugins/revslider/includes/framework/db.class.php(132): RevSliderDB->checkForErrors('fetch') #3 /app/wp-content/plugins/revslider/includes/operations.class.php(1170): RevSliderDB->fetch('wp_revslider_cs...', 'handle = '.tp-c...') #4 /app/wp-content/plugins/revslider/public/revslider-front.class.php(449): RevSliderOperations::importCaptionsCssContentArray() #5 /a in /app/wp-content/plugins/revslider/includes/framework/functions.class.php on line 14


    Thanks for help !

    Germain

  •  1,974
    Support replied
    January 5, 2016 at 12:00pm

    Hi Germain,

    It looks like wp database has not been updated correctly. Hopefully there are no hosting restrictions. I would recommend a fresh wp install if that\'s possible.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Germain replied
    January 5, 2016 at 2:04pm
    Ok thanks, but I have already content in my database and I don’t want to erase all of it. Is that possible to get the SQL Query to update the SQL Tables for the plugin ?


  •  1,974
    Support replied
    January 5, 2016 at 7:34pm

    I\'m not really sure how I can help you with that. Can you install the Wordfence plugin a run a quick scan. This is the first time you install RevSlider on your site?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Chris replied
    April 11, 2017 at 11:48pm

    getting the same error on a fresh wordpress install in a paas environment. Looks like it needs a sql migration.