Okay
  Public Ticket #607880
OMG stuff keeps disappearing
Closed

Comments

  • Stella started the conversation

    Hi!

    This is extremely frustrating. I lace the homepage slider with images, text, everything looks great, et cetera... I hit save. It looks good. Then I update a plug-in or delete a widget from a different page, and I have to start all over again. The only code left is <img src= , and nothing else. I\'ve already tried making back-ups by saving all the codes I type, but when I copy-paste them back, it\'s just one huge mess. I don\'t know what to do anymore... This has now happened FIVE TIMES and I can\'t seem to just make a back-up of the code and copy-paste is back. This means I have to type the enitre HTML code every time this happens. Please help! =( I\'m using the full screen slider.

  •  1,975
    Support replied

    Hi Is it possible to provide wp admin credentials and the site url to have a look?

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,975
    Support replied

    And also the exact place where you make the modifications and where they disappear.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Stella replied

    Thanks, I\'ve opened a private ticket with the information. :-)