Okay
  Public Ticket #455198
Update, website problem
Closed

Comments

  • Nicklas started the conversation

    Hello

    I have just updated my Newave-theme to 1.4.

    No problem with the update files and so. But the site is not working correctly. Some place the site fails. I suggest the best way of explaining the problem is to take a look at my site: www.designhelt.dk
    Images not showing, shortcodes not displayed and portfolio not stacking correctly. I cannot be the only one eexperiencing this.

  •  1,973
    Support replied

    Hi,

    Actually we did not have problems so far with the update.

    But the problem stems from a js error you have with your video background movie. The player supports only youtube videos and not self hosted.

    That breaks the whole js execution flow and therefore you have all kind of js effects and settings disabled.

    First, set the the video background as youtube video.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Nicklas replied

    Okay, done what you suggested. Still no difference... hmm. But its a definate js-problem?

    ....
    Just tried to run through my plugins, but none of those seem to be the problem.

  •  1,973
    Support replied

    Now there is a different error:

    Uncaught SyntaxError: Unexpected token <

    jquery.mb.YTPlayer.js is different than the one shipped with the theme, not really sure how it was replaced and with what.

    for your reference I attach it zipped so you can replace it.

    Also you can remove \'s\' from \'https\' if after replacing it still does not work.

    if you still encounter problesm send us wp admin credentials.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Nicklas replied

    What do this mean:

    Also you can remove \'s\' from \'https\' if after replacing it still does not work.

    ____

    Replaced the file - still same problem.

  •  1,973
    Support replied

    in the video link link url remove \'s\' from \'https\'

    Also, make sure you hard refresh the page to see the changes.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,973
    Support replied

    And if it still does not work send us wp admin credentials. :)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Nicklas replied privately
  •   Support replied privately
  • Jens replied

    I had the same issue after updating WP pn Version 4.2.2..

    I used the js file attached below and replaced the js file in wordpress. Although the youtube video is back again there are some strange letters in the left bottom corner of the video screen and a time-code.

    How can this be changed to get the original buttons back?

  •  1,973
    Support replied

    What are exactly the strange letters. can you send us the url to the page? thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Jens replied

    The Page is not online, yet. I use xampp at the moment to set it up. Have a look at the screenshot attached.

    The letters shown (p, A) seem to be placeholders for the stop/play and mute butons. The timecode also seems to be in the wrong position.

  •  1,973
    Support replied

    Hi, when you have the site online, send us the link. Otherwise looks like embedded timecode. thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy