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  Public Ticket #4535589
Image Lightbox / Popup Not Working in Bennet Portfolio PagesImage Lightbox / Popup Not Working in Bennet Portfolio Pages
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  • ravi started the conversation

    Hello Support Team,

    I hope you are doing well.

    I have purchased the Bennet – Creative Portfolio WordPress Theme, and I am currently facing an issue with the portfolio image lightbox functionality.

    Issue description:

    • On portfolio detail pages, when I click on any image, the image does not open in a popup / lightbox.
    • This issue is happening on all portfolio pages, not just one.
    • The images are clickable, but nothing opens on click.

    Website URL (example page): https://moccasin-gerbil-943020.hostingersite.com/bennet_portfolio/jal-farmhouse/

    Theme Demo Reference: http://preview.themeforest.net/item/bennet-creative-portfolio-wordpress-theme/full_screen_preview/57953521

    Environment details:

    • WordPress: Latest version
    • Theme: Bennet (latest version)
    • Hosting: Hostinger
    • Cache plugin: LiteSpeed Cache (tested with JS optimization disabled)
    • Page builder: (please advise if Bennet default portfolio or Elementor should be used)

    What I have already tried:

    • Enabled portfolio lightbox options in theme settings
    • Disabled AJAX page transitions
    • Cleared cache
    • Checked wp_footer() in footer.php
    • Disabled JS/CSS optimization

    However, the issue still persists.

    Could you please guide me on:

    • Whether any specific theme option is required for enabling the portfolio image lightbox
    • If this issue is related to AJAX loading
    • Or if any JS file is missing or needs to be reloaded

    Your assistance would be highly appreciated.

    Thank you for your support.

    Best regards, Ravi Kant Thakur

    Attached files:  WhatsApp Video 2026-01-10 at 2.53.44 PM.mp4