I’ve purchased the Bennet theme and, after installing it and importing the demo content, I’m experiencing several display issues.
I’m using the Bennet theme with Gutenberg.
The demo import completed without any errors.
However, many images from the demo content are not displaying correctly on the frontend — especially within the Portfolio items. The images are uploaded correctly and exist on the same domain as the website.
I’ve tried:
re-uploading the images and saving the posts again — no change,
uploading my own images and saving — still nothing.
Sometimes, images in the portfolio galleries don’t appear at all, or only one image shows up where there should be two side by side. In some cases, AJAX loading of certain portfolio items gets stuck and the page doesn’t load (for example, the “Voxa Speaker” item always freezes) — the page only loads after a hard refresh.
As mentioned, I’ve already tried re-uploading all images to the media library, recreating and re-saving the Gutenberg blocks, but the problem persists.
Could you please help me identify what’s causing this?
this is very strange an both problems are related : both in carousel and the zoom gallery the images are coming up empty, no src. It's like the server is blocking the images at the very basic level in the page source.
I made sure the images are coming from the media library and they are not demo images. Hard to explain this - perhaps this is a side effect of a security plugin?
Hi,
I’ve purchased the Bennet theme and, after installing it and importing the demo content, I’m experiencing several display issues.
I’m using the Bennet theme with Gutenberg.
The demo import completed without any errors.
However, many images from the demo content are not displaying correctly on the frontend — especially within the Portfolio items. The images are uploaded correctly and exist on the same domain as the website.
I’ve tried:
re-uploading the images and saving the posts again — no change,
uploading my own images and saving — still nothing.
Sometimes, images in the portfolio galleries don’t appear at all, or only one image shows up where there should be two side by side. In some cases, AJAX loading of certain portfolio items gets stuck and the page doesn’t load (for example, the “Voxa Speaker” item always freezes) — the page only loads after a hard refresh.
As mentioned, I’ve already tried re-uploading all images to the media library, recreating and re-saving the Gutenberg blocks, but the problem persists.
Could you please help me identify what’s causing this?
Thank you, Michael
Attached files: Untitled-1.jpg
Untitled-2.jpg
03_stucked-ajax-loading.jpg
Hello Michal, can you send us wp admin access in a private comment so we can have a look?
Thank you.
Clapat Support
Review Envato Item Support Policy
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Hey Michal,
this is very strange an both problems are related : both in carousel and the zoom gallery the images are coming up empty, no src. It's like the server is blocking the images at the very basic level in the page source.
https://prnt.sc/SEYJw5jsagyM
I made sure the images are coming from the media library and they are not demo images. Hard to explain this - perhaps this is a side effect of a security plugin?
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio